Ford UK

@claresaxonid Hi Clare, we followed you now. Please try now ^Isabel

@forduk thanks Dom. X won't allow me to send you a direct private message - I think you have to contact me first.

2018 Ford Kuga under 50k miles, engine failure due to oil loss. No warning message/light, no leak. Car well maintained and oil checked recently, so unclear how this happened. Ford can’t help due to age and we still have no explanation Ref: 01589716 @Forduk

@claresaxonid Hi Clare, we are sorry to hear about your experience. Please feel free to send us a private message if you would like to discuss this. ^Dom.

@timeforunity10 Hi An, thank you for reaching out to us. For security reasons, we do not hold key codes in our database. I would recommend contacting a local Ford dealership as they are best suited to assist. You can find the contact details of your local dealer at ford.co.uk/dealer-locator… ^AJ

@forduk hi I have a machine e gt and need the factory code for the door numbers to enable me set my own code pls?

@cookiej4c Hi Jackie, thank you for your comment. If you need support or assistance with the concerns you have raised, please send us a direct message. We will be happy to review how we can best assist you. Kind regards ^ AJ

@forduk Any news on the recall for the Kuga phev charging issue? Coming up to holiday season and I’m worried about driving the car any distance incase of fire. Is there any compensation on offer?

@Oldy7519 Hi there, please try again. You should now be able to send us a direct message ^Jo

@forduk Can't direct message you unless i pay for verified which i don't want to do. Your map update site is not working correctly and its pretty poor that your not fixing it. File size it downloads is 48.5kb which is is incorrect.

@forduk Your website to download map updates is broken, it only downloads a small file and not the proper update file. Please fix

@ItsJamesPowers Hi James, we’re very sorry to hear about this. That range performance is certainly not what we expect from the Explorer Extended Range, and we’d like to look into this for you immediately. Please send us a DM so we can investigate and assist with your concerns. ^Kate

Hey @forduk @TrustFordUK I’ve had enough. 10 weeks in and this is getting worse, not better. Bought a Ford Explorer Extended Range RWD in Jan 2026 and the battery has been nothing short of dismal. Today: Barnsley → Cleethorpes → Barnsley (145 miles total). Started at 100% / 303-mile range… got back on 1% 12 miles left. No lights, no heating, nothing. 291 miles off the range for a 145 mile journey. Something isn’t right This is unacceptable—I can’t live with this for 3 years. Not happy at all. How do I get out of this car??

@Henry_Manages Hi Henry, we do not hold radio codes here. I would advise contacting a local Ford dealership that can assist. I can provide their contact details if you can direct message your postcode, or you can search for your local dealership here ford.co.uk/dealer-locator ^Kate

@forduk I have a problem, I bought a new car and don’t know the radio password. How do I reset it and who do I contact or email about this?

@TheGeordieLion Hi Jake, we are sorry to hear of your negative customer service experience at our dealerships. Could you please send us a direct message with your vehicle reg or VIN and we can look into this for you? ^David. twitter.com/messages/compo…

I hate the fact that there are no good @forduk dealerships near me. I’ve been to the two closest in Newcastle and Durham and the customer service is atrocious.. I love the brand. Love the cars hate the customer service.

@poshboy7 Hi Mark, thanks for getting in touch, can you attempt to send us a DM again please. Thank you ^Connor twitter.com/messages/compo…

@forduk trying to send you a DM regards Ford Kuga but not verified

@gwilliams886 Hi there, you can send us a DM now. Thank you. ^AJ

@forduk I can’t send message as I’m not verified still ?

@forduk my Ford focus had the same fault people were compensated for in the past. How do I claim as this car is still classed as reliable but it will cost thousands to fix which is a known fault! ???

@jjunglejim To maintain your security, we only share vehicle-specific recall information after verifying ownership. Please reach out to us via direct message so we can safely assist with your query. You should now be able to send us a direct message. ^Jo

@forduk I can't send a DM for some reason. An answer here is fine

@forduk when can we expect a solution for recall 25SC4?

@Esurients Hi, please send us a DM so we can look into this for you^Kel

@forduk hey folks. How do i go about claiming the goodwill gesture for recall 25SC4, to not charge Kuga Phev above 80%? As a high mileage driver, it'll have a significant increase in fuel costs (and typically, fuel prices have risen). Thanks!

@chins222 Hey Chin, sorry to hear about this. Please send us a PM so that we can look into this? ^Liv twitter.com/messages/compo…

@forduk And then, the car was broken down due to a critical Transmission Malfunction error. I then found out that this was a Special Service Bulletin and along with it there were numerous updates due. If the car is in warranty, all updates should be covered under paid service. 😑

@forduk I recently serviced my New Ford car at a reputed dealer nearby. I asked them if they cover the latest software updates and they said it's now a charged service so I chose not to. This is very disappointing!

@gwilliams886 Hi @gwilliams886 , we would need you to follow us and send as a direct message in order to discuss this with you. Alternatively you can call CRC on 020 3564 4444 Option 4 or use the live chat feature on our website. ^David.

@forduk Cant dm u,but car has been taken for scrap.we have details saying known fault, cost to fix roughly around £3k. Why weren’t all fords recalled & how did some get comp and others who didn’t know lose money and no longer have a car?

@MaverickVictor Hi Victor, can you send us a direct message and I can take a look for you ^Kate

@forduk I've just seen this on the app. What can I do? I need to charge my car and if it is at risk of a fire as you've described in the app then is it even safe to drive at all?

@forduk I’ve had a recall on my Kuga plug in hybrid. I can only charge to 80% this impacts on the cost of using my car. As you don’t have a fix yet what compensation can I expect ?

@Badger1983uk Hi there, we are sorry to hear about your vehicle concern. Please send us a private message, and we will be happy to look into this for you. ^Jo

@forduk @Ford what is it with the Ford Fiesta Vignale alloys. They have all gone like this and only 14k on the clock. How do I sort it?

@mrsducky75 Hi Eileen, we can also be contacted via Facebook or Instagram if your husband uses any of those platforms, or contact can be made via phone on 020 3564 4444. ^Jo

@forduk Please can you follow me so we can discuss this as my husband is not on X and maybe he can contact you. Thankyou

@forduk My husband’s new van has been in your workshop for six weeks and we think it should be under warranty. He hasn’t been able to work because you have had it so long and keep saying different problems and you want more money when he can’t earn anything. Nobody calls back