Forsta

Research HX is where specialized tools come together to deliver a symphony of insights. Discover faster and deeper MR insights with parallel workflows and AI-powered capabilities: forsta.com/solutions/rese…

So you can move faster, go further, and make every experience count—we’re growing. Today, we welcome @WeAreInMoment into the Press Ganey Forsta family! Get the full story behind this next chapter in experience technology: forsta.com/blog/press-gan…

🚘Buckle up and see how we’ve been working with the @TheAA_UK to shift their customer experience program into high gear and drive higher standards across the motoring industry.

🦸 Ready to unleash your inner hero? Because a new episode of HX Superheroes just dropped. Tune in as Kyle Ferguson, sits down with Paul Abbott, CEO, Amex Global Business Travel, to uncover the art of turning business obstacles into golden opportunities: ow.ly/7MEW50PboO7

🚨 Quirk's New York is right around the corner! Join us next week, along with Research Defender & @CintGroup, for a roundtable discussion on combating fraud and staying ahead of fraudsters throughout the research lifecycle. #MRX #QuirksEvent #insights #marketresearch @QuirksMR

@PennymacNews knows the secret to a happy homeowner is a seamless home-buying journey from start to finish 🏠 See how they transformed their customer experience with tailored surveys, Text Analytics & Action Management: ow.ly/1oL950OSNpO #textanalytics #customerexperience

Looking to expand your business to new geographies but don't know where to start? Get the 9 steps to conducting market research internationally and discover the right research tools that will help you execute your global research for maximum effect: ow.ly/C6kq50OSyOT

Your frontline is your most valuable asset. Their insights and ideas can be invaluable in driving business growth. That’s why we've developed our HX Catalyst, Frontline Innovation. A tool that empowers them and enables them to execute needle-moving ideas: ow.ly/hxse50OSyHz

What is digital customer experience? Our guide to #DigitalCX explains what it encompasses, its role in your overarching CX strategy, and how treating your customers as humans – both online and offline, can help you deliver exceptional experiences. ow.ly/o77G50OSyhJ

What if you could see the whole human? We call this deep understanding of your audience the Human Experience. Learn how to use emerging technologies to build a holistic human experience insight program: ow.ly/8U1p50OSy3y #hx #humanexperience

To crack the code for exceptional #CX and transform one-timers into loyal customers, you’re going to need data. 📊✨ Don’t know where to begin on your data-driven journey? Learn how to gather customer insights & use them to transform your business: ow.ly/O6N350OZCeR

We won 🏆 double 🏆 at @TheStevieAwards! 🥳 With 2,300+ nominations from organizations of all sizes, in virtually every industry, across 49 nations, this recognition means the world to us. We couldn't be prouder of our incredible team and customers! #stevies2023 #stevieawards

🍉 🌞 Summer has officially arrived in Germany! Our team fired up the BBQ serving delicious food, with a side of great company. #alltogetherbetter #forsta

Do you treat your B2B journey like a B2C experience? B2B or B2C, customers are customers, and they all deserve an exceptional human experience! Learn why improving the experience for your B2B audience matters: ow.ly/5bTQ50OSvv7 #customerexperience #humanexperience #B2B

What happens when the author of "The Human Experience" sits down with the CEO of the only Human Experience platform? Human Experience extravaganza 🎉 Listen to our new HX Superheroes‍️ episode with @johnjsills, Managing Partner, The Foundation. 🎧ow.ly/U6yU50OPB3J

Beach vibes and good times at our London office summer party ☀️🌴🍹 #Forsta #AllTogetherBetter #London

A big round of applause to the entire @BestBuy team on receiving @forrester's 2023 Customer-Obsessed Enterprise award at #ForrCX Nashville! 🏆👏 We’re proud to partner with a customer-centric powerhouse that truly put customers at the heart of everything they do.

🔮Predict the future drivers of NPS, pinpoint detractors and promoters, and seize those up-sell and cross-sell moments with our HX Catalyst, Predictive NPS. It's like magic, but with real results: ow.ly/ZwUs50OLFqu #HX #HumanExperience #CX #CustomerExperience #NPS

In today’s digital world, customers expect a seamless, personalized online experience when searching for products or services 🔎 Discover tips on leveraging online reviews and technologies to enhance your brand's customer experience from search to sales: bit.ly/3CkxySd

Collecting customer feedback and knowing what your customers think and feel about your brand can give you a goldmine of information to act on. 💰✨ Here are 7 common types of feedback to mine for - and how to turn them into treasure! ow.ly/w9tT50OJTly #customerexperience