Fossil

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@pandit_87 Thank you for bringing this issue to our attention. We certainly understand the worry that arises when a watch stops functioning. Please do not hesitate to contact us at social@fossil.com for further assistance. Wishing you a wonderful day!

@Fossil I have purchased 1 watch in September 2025 and watch has stopped working since 1 month... I am not sure what is the issue... Battery issue or any other issue...

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@Nan__401 Hi Nan, thank you for sharing this with us. We completely understand how concerning it can be not to receive the needed support from your local authorized service center. Please feel free to reach out to us at social@fossil.com so we can assist you further. Have a great day!

@Fossil I really need help. I’ve sent my automatic watch for repair twice in Brazil, both times the winding system broke again. They keep blaming me for misuse, but these watches have a clutch to prevent overwinding. Clearly something’s wrong with the repair. I know how to use a watch.

@PrakirtiM Hello there! We apologize for the less-than-ideal experience you've had with us. This is certainly not the level of service we aim to provide. Please send us a DM; we would like to assist you further in resolving this matter.

@Fossil I am unable to contact your customer service team via email.

@Fossil I placed an order on your website (payment done). However, the order ID so generated is not getting tracked. Even customer care is not able to track it. Give me a resolution.

@CoinMizer Hi Brandon, thank you for reaching out to Fossil. We are thrilled you are interested in ordering from us. Please know that we have sent you a DM regarding this matter.

@Fossil Are you accepting bitcoin yet?

@GideonOfon Hi Gideon, thank you for reaching out to Fossil. We are truly sorry to hear about your delivery experience. For further assistance with this matter, please email us at social@fossil.com. We look forward to hearing from you. Have a wonderful day!

@Fossil I ordered a wristwatch from here in Aberdeen. After the first delivery attempt by royal mail, no other attempt had been made. Can you do something about this.

@dkumarku Hi Deepak! Thank you for reaching out. We are deeply sorry to hear that you had a less-than-ideal experience with us, and we sincerely apologize for any inconvenience caused. In order for us to better understand and assist you, please send us an email at social@fossil.com.

Right by your side on this adventurous ride. Fall for Fossil. #madeforthis #fossilcollective bit.ly/47XpdCz

@dkumarku Hi Deepak! Thank you for reaching out. We are deeply sorry to hear that you had a less-than-ideal experience with us, and we sincerely apologize for any inconvenience caused. In order for us to better understand and assist you, please send us an email at social@fossil.com.

We were Made For our Reputation Era. 🐍

@dkumarku Hi Deepak! Thank you for reaching out. We are deeply sorry to hear that you had a less-than-ideal experience with us, and we sincerely apologize for any inconvenience caused. In order for us to better understand and assist you, please send us an email at social@fossil.com.

@amitKum76996998 Hi Amit! We are sorry to hear that you have had a less-than-ideal experience with us. In order for us to better understand and assist you, please send us an email at social@fossil.com and share details about the situation you encountered. We look forward to hearing from you!

@Fossil Complain of the poor service I received. Being a trusted brand how can you fool customer. I trust this is not the way That Awful Company wishes to conduct business with valued customers

@Fossil Hi team, on your website, its showing 15% off on sign up. But if i am inserting coupon code, its showing invalid. Why is it so?

@RicardoBLpezRey ¡Hola! Gracias por contactarnos. Lamentamos mucho que su reloj necesite reparación y le pedimos disculpas por las molestias. Para obtener más ayuda con esta consulta, escríbanos a social@fossil.com. Esperamos su respuesta. ¡Que tenga un buen día!

@Fossil Dónde puedo solicitar compostura de mi reloj smartwatch Michael Kors Accesos en Ciudad de México?

@AdityaS88491311 Hi there! Thank you for reaching out. We are truly sorry to hear that your watch is not working, and sincerely apologize for the inconvenience experienced. For assistance, please reach out to our smartwatch team at smartwatches@fossil.com. Have a wonderful day!

@Fossil for some reason my fossil gen 6 won't turn on I've tried pressing and holding all the buttons but still it won't turn on please help asap

@Mvrkow777 Hi there! Thank you for reaching out to Fossil. For assistance, please email us at social@fossil.com. We look forward to hearing from you. Have a wonderful day!

@amitmaurya373 Hi, we're sorry to hear about your experience. Request you to visit the nearest store or service center and our dealer shall assist you further. For any help regarding the store address kindly share your exact location.

@Fossil with in a year i had to put it in 4 time service but at the end the crown get damaged to while setting the time. you said this our bestselling product which is very cheap and bad in quality like local brand watch. hope u will improve your quality and learn from competitor

@NiksisherwN Kindly visit the store and our team will assist you further.

@Fossil There is some problem logging in for the same. Have dropped the email for the same so can you ask them to either send me the payment link or help with the log in procedure.

@Fossil what kind of pathetic service is being provided in india. Their service centre number is not reachable. They don’t reply any emails since last 1month. And cherry on top all this cz of defective watch given to me. Hats off

@VishalRath73273 As checked internally, due to some technical issue the order was cancelled and refund is been processed. For any further queries write to us at Customercare.in@fossil.com and our team will assist you further.

@Fossil I am totally in pain with your service. I ordered a watch from your official website on 18th Sep24 and expected date of delivery was 21st Sep24 . Order still not delivered Yet.FSIN05056400 Number of times I mailed and call to fossil nothing happening. I need my refund.

@NiksisherwN As checked we can see that there's a payment that needs to be done for the repair. Request you to kindly do the same at the Fossil care website or visit the store directly.

@Fossil Service order SVO568712. Kindly dm me so that i can share my personal details.

@NiksisherwN Kindly share your Service Order Number along with your contact number/email id so we can assist you further.

@Fossil I am saying my watch is already in service centre since last 1.5 months. And you are saying to resend it. They are not reachable and not even responding on official email. How should i contact them if they are not picking up the call?

@rkparimoo Hi, we're sorry to hear about your experience. Request you to visit the nearest store or service center and our dealer shall assist you further. For any help regarding the store address kindly share your exact location.

@Fossil Bought a smartwatch from you four years ago. Now a battery replacement is apparently costing Rs 8000. Ur company is a scam

@NiksisherwN Fossil India Ltd No 621,12th main hall 2nd stage, Indiranagar, Bangalore -560008. Our technicians will look into the issue and connect with you. 2/2

@Fossil Nearest service centre is 2000 km away. So for every problem i should travel this much distance but company wont improve their service. I am glad to say that you have lost one customer as wont be buying any of your product next time.

@NiksisherwN Hey, we do not have a service center or dealer near your location, kindly click here bit.ly/4f0uQ5m to fill-up the form and courier us along with the watch, invoice copy as warranty proof to 1/2