The Fragrance Shop 💙

@abicagna - - We are sorry to hear  this please email our customer service team with the images

@FragranceShopUK i still have heard nothing back. this was a christmas present so i’m extremely disappointed with lack of communication.

@FragranceShopUK Just recieved my order and have been given the wrong item please advise.

@Juicesterellie - Please can you confirm the number you are missing

@FragranceShopUK Still no response. Please reply regarding missing advent calendar item.

@FragranceShopUK Day 15 in my daughter’s advent calendar is empty and you’re asking that I make the complaint within 72hrs of receipt. I secured this back in September. Please use common sense in issue resolution and replace the missing item.

@ColleyShaw - I am so sorry to hear this are you able to provide your FWUK number and we will happily take a look

@FragranceShopUK Shocking service.. ordered 16th December and tried to get in touch 5 times without response. Absolutely scam

What fragrance is on your christmas list?! 🎄🎁

@S_aalli - Please do not provide any details as this is not TFS

@pedrorod76 -Please can you DM us with the order number and details

@FragranceShopUK ordered a click n collect to my local shop to be picked up same day as I had ordered before 1pm. Got there about 5pm even though I hadn’t had the email. It wasn’t there. So I bought the same item there and then. I now need a refund on my order. How do I get it?

@smellycat30 - I am so sorry to hear this please can you provide your order number, Please also do no provide any details to customer care help this is not us at TFS

@FragranceShopUK My daughter ordered a perfume for me 2nd Nov!!!!! Still not received order, she has contacted customer service a number of times to be told case resolved. It has not been resolved, nobody is replying to her now, no perfume and no refund!!

@S_aalli Dear S , Thank you for taking the time to contact us. Unfortunately from looking at your order I can see that it has since dispatched from our warehouse. If you would like to return your order you can either refuse delivery from Royal Mail or you can return your order to an...

@FragranceShopUK I have emailed a couple of days ago to cancel 2 orders and have not hear back yet. Can you please help. FWUK63830735 & FWUK63830762

@DukeOfRedditch Hi There Thank you for reaching out to us. Kindly provide the email address that was used when signing up. We apologize for any inconvenience and we thank you for your patience Kind regards Shiri P The Fragrance Shop Customer Service Team

@pedrorod76 . send us your order details and we can look into this for you

@CasieLopez8571 @Adam_Bebb @TheAegisSource .   please dm us your order details and we will be happy to help you

@FragranceShopUK Over 6 days now since I first sent My Email and over Two Weeks since I made my Order at this stage I just want my Money Back but no one is replying otherwise it be doing it through my Bank

@amactavish90 - Please can you provide us with your order number so we can take a look for you

@FragranceShopUK I cannot contact anyone and am getting no replies regarding missing package and waiting on a refund for over two weeks now. I am trying to get a resolution. Package no longer required. Please get in touch urgently.

@MrW1ggles - Hi Reece we can see you requested to cancel your order with us this was actioned and a refund has been processed

@FragranceShopUK I placed an order for same day click and collect and only had my order confirmation, the order is showing as not found when I try and track it. 63816135

@birnieman - I cannot see any emails under the order number do you have a email request number

@FragranceShopUK I ordered on your website for a click and collect service. Collect within 1hr it mentioned......still nothing over 24hrs later. No one answering phones, only some crappy AI chat to speak to and not even able to track order #instockmyarse

@ThatGoldieKim - Are you able to provide me with your order number

@ChrisH3007 - I can see the order was held due to being out of stock i have now processed a refund for you

A reminder to our valued fragrance family. 💙 Any correspondence from US will come through these channels and these channels ONLY! Be vigilant when dealing with other accounts that may look similar and report anything suspicious. ‼️

@jordanplatts1 - Please can i have your order number so i can take a look

@FragranceShopUK I made 2 orders yesterday one for uber delivery which I didn’t realise I couldn’t do and one for click and collect -I’ve only had order confirmation and that’s it. Can you help me?

@birnieman - Please can you provide your order number and i can take a look

@ChrisH3007 - Do you have the email request number

@kayjaybeex Dear Kayleigh, Thank you for sending us the requested information. I have now passed this case over to the relevant team for review. Kind Regards, The Fragrance Shop Customer Service Team

@FragranceShopUK can someone please dm me about an issue with my order. Not verified so unable to send and live chat unavailable

@Pete_Tash Hi Peter, We’re really sorry to hear that you have not yet received your order from us. XJ212919839GB We will speak to our couriers immediately and get this resolved for you. Unfortunately, it can sometimes take up to 48 working hours for a response from our couriers but we...

@FragranceShopUK you’ve failed to deliver on time. You’ve failed to answer emails. You’ve failed to refund. I just want my money back.