FreeStyle Libre

@HarleyL [2/2] Please privately message your contact number so a member of our team can look into this and reach out to you directly. Thank you.

So.. @FreeStyleLibre sensor 5 just died (over a week left) after days of wrong readings! I literally have a box of failed sensors! I’m done! Hey @dexcom care to hook a #t1d up? I need some help!

@HarleyL [1/2] This is not the experience we want you to have, Harley. Interstitial fluid (ISF) glucose measurements will have a delay, and ISF glucose and blood glucose measurements taken simultaneously are likely to be different.

@Lucypieee [2/2] Please contact our UK customer care team at 0800 170 1177 (Monday – Friday 8:00 AM - 8:00 PM, Sat 9:00 AM - 5:00 PM, excl. Bank Holidays) for any concerns with your sensor readings. Thanks.

Can someone please explain why my @FreeStyleLibre decided my BG was 3.1 and dropping at 22.30 and then after 4 minutes, with absolutely zero treatment, I’m suddenly 4.1 and level. It’s a Sunday night, I don’t have the brainpower to figure this bollocks out. #gbdoc #diabetes

@Lucypieee [1/2] We appreciate you reaching out, Lucy. Interstitial fluid (ISF) glucose measurements will have a delay. Therefore, ISF glucose and blood glucose measurements taken simultaneously are likely to be different.

@StaxStallion Thanks for reaching out, @StaxStallion. Please contact customer care at 08 00 519 95 19 (Mon - Fri, 8 am -6 pm) so we can help you with this.

@FreeStyleLibre was könnt ihr eigentlich?

@jackielawsonx [2/2] If your sensor falls off early, please do call us at 0800 170 1177 (Monday – Friday 8:00 AM - 8:00 PM, Sat 9:00 AM - 5:00 PM, excl. Bank Holidays) so we can better assist. Thanks.

@FreeStyleLibre maximum 5 days before the sensor is off. How annoying, another phone call to get a replacement and thankfully the service is top notch but not the point 🤦‍♀️

@jackielawsonx [1/2] We appreciate you reaching out about your sensor, Jackie. We strongly recommend washing the application site with a plain soap and water before using the alcohol wipe and applying the sensor as it helps with sensor adhesion.

@PluckDaGreat We appreciate you reaching out, @PluckDaGreat. Please contact our care team at 1-855-632-8658 (8AM-8PM ET, 7 days a week excluding holidays) so we can better assist. Thank you.

Freestyle Libre 2 sensor be stinging when I click it in my arm. #FreeStyleLibre #FreeStyleLibre2 @FreeStyleLibre

@scribunda Hi, we'd like to help you. Could you send us a private message, so we can explore this further?

@Diemenz Hi Lex, thanks for reaching out. Can you please send us a DM so we can better assist you?

@FreeStyleLibre hello I have been on the line for 20 minutes and no one is picking up my calls.. Are they trying to have me hang up.. I am need of some assistance

@1EarEngineer Hello Left, we'd like to help you. Can you please send us a DM so we can better assist you?

@FreeStyleLibre Thanks, so how do I interpret the readings? Am I low? Or high?

@FreeStyleLibre I get there’s a slight difference… but this is crazy… both taken at the same time.. almost twice the level. How do I interpret this? Does this mean all my #gcm are wrong?

@Anthony2021_ Sorry we could not reach you. If you prefer to speak with a Customer Care agent, please contact our Customer Care Team at 1-855-632-8658. We are available from 8AM - 8PM ET Mon - Sun except on Holidays.

@Anthony2021_ Hi @Anthony2021_. We are looking forward to your response. You may reach us on Twitter. We are available from 8am – 8pm EST 7 days a week.

@Anthony2021_ Hi @Anthony2021_, thanks for reaching out. Can you please send us a DM so we can better assist you?

@klickdotdev Hello @klickdotdev, sorry we did not hear back from you. If you prefer to speak with a Customer Care agent, please contact our Customer Care Team at 1-855-632-8658. We are available from 8AM - 8PM ET Mon - Sun except on Holidays.

😔 @FreeStyleLibre I don’t know what happened but my sensor has come loose. I had 11 days left to go on it and only had one spare for the next ~2 weeks. please help.

@klickdotdev Hi @klickdotdev, we are looking forward to your response. You may reach us on Twitter. We are available from 8am – 8pm EST 7 days a week.

@BruceCowart Hi @BruceCowart, we are looking forward to your response. You may reach us on Twitter. We are available from 8am – 8pm EST 7 days a week.

@FreeStyleLibre I just literally had the worst experience with this service on this product!! In the last 20 days 2 errors in 2 different sensors. Called to get help and was onhold for 1:33mi after being hung up on twice. When I did get someonethey told me they couldn’t help😩😡

@klickdotdev Hi @klickdotdev, we'll respond to your private message.

@monpetitchewch1 Sorry we could not reach you@monpetitchewch1 . If you prefer to speak with a Customer Care agent, please contact our Customer Care Team at 1-855-632-8658. We are available from 8AM - 8PM ET Mon - Sun except on Holidays.

Yo, it is so hot, my @FreeStyleLibre did not stick to my arm, slid right off, and is rendered useless. Any chance I can get a replacemnt, Freestyle? They're so spensive.