Frogfoot Customer Service

@FransFouche2 Good day, Frans.  Thank you for taking our call and confirming your connection has restored. Should you require any further assistance, you are welcome to contact us!

@FrogfootSupport Internet in Benoni Rynfield is down. Please can you help?

@Peter_Herold @Afrihost Good day, Peter.  Thank you for taking our call.  Your request has been sent to your ISP for assistance. We apologize for any inconvenience this may have caused and appreciate your patience. We will keep you informed of any updates. Kind regards.

@FrogfootSupport @Afrihost any reported problems with fibre in Parkview, JHB? My internet is so slow it won’t load email or websites. I have unplugged and replugged the router etc

@FransFouche2 Hi, Frans.  We've tried calling you but weren’t able to reach you. When you have a moment, please let us know a time that works best for a call back. Thank you.

@GeraldSuth Good day, Gerald.  Thank you for taking our call and confirming your connection has restored. Should you require any further assistance, you are welcome to contact us!

@FrogfootSupport Boy am I reconsidering my decision to use @FrogfootSupport for my FTTH. Have been spotty for weeks, then totally down Thur night. IT logged the call on Friday AM. It is now Tuesday PM and still no movement towards resolution. No technician has been dispatched!

@FransFouche2 @FransFouche2 Hi there, Thank you for taking our call. As discussed, your query has been escalated to the relevant team and we will provide you with feedback as received. Our apologies for the inconvenience caused once more.

Outage Update| JHB | East on 82 | The fibre provider technicians remain onsite and are actively working towards resolution of the fault. Restoration efforts are ongoing, and we will continue to provide updates as further progress is made.

New Outage | DBN | Durbancbddfa | Partial| We have identified a network outage affecting the Durban CBD area. Our fibre service provider team has been informed to identify the cause of the impact.

@GeraldSuth Good day, Gerald.  Thank you for taking our call. Kindly note that we have requested feedback on your query from your ISP. Once we receive a response, we will update you accordingly.

Outage Update | DBN | Amanzimtotiff | 2 links remain down. Our Frogfoot maintenance team has been notified to investigate further.

Outage Update | JHB | Alrode | Our fibre service provider is on site and has tested a disconnection at 1.13km.

Outage Update | CPT | Oudtshoorn | Our Frogfoot Maintenance teams have arrived on site and are investigating the outage.

Outage Update| JHB | Nelspruiteast | Team is onsite investigating the outage. More updates will be shared.

Outage Update| JHB | Alrode |Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

Outage Update| JHB | Randfontein |The splicing work is still in progress, with Cable 1 at 80% and Cable 2 at 75% completion, while work on Cable 3 and Cable 4 has not yet commenced, and further updates will be provided as progress continues.

Outage Update | JHB | Kyalami | We have followed-up with our fibre service provider's management for an ETA. Further updates will be shared as soon as new information becomes available.

New Outage | JHB | Alrode | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

Outage Resolved| NLD | New Germany <> Cato-Ridge via ADVA |Services are fully restored, and we are closely monitoring to ensure continued stability. We appreciate your patience and understanding during this time.

Outage Update| JHB | Randfontein | The team has advised that splicing work is still in progress, with Cable 1 and Cable 2 currently 40% complete, while work on Cable 3 and Cable 4 has not yet commenced, and further updates will be provided as progress continues.

New Outage | DBN | Amanzimtoti | We have identified a network outage affecting the Amanzimtoti area and are currently completing our initial checks to identify the cause of the impact.

Outage Update | JHB | Nelspruiteast | The on site team has found and assessed the damaged fibre. They have advised that a civils contractor will be required for the repairs and one has been notified to attend. The ETA for the civils contractor to site is 13:45PM.