Frogfoot Customer Service

@JomarBeer Good day,  Thank you for taking our call and confirming your connection has restored. Should you require any further assistance, you are welcome to contact us!

@FrogfootSupport @FrogfootSupport mosselbay has been offline for 2 hours in your “partial outage” any update?

Outage Update | DBN | AmanzimtotiFF | Partial|Our Frogfoot maintenance team experienced delays with arriving onsite, revised ETA to site is 30 minutes.

@HiddenHeatBoy Hi, Hidden. Thank you for your post. We are really sorry to hear this. Please inbox us your full physical address as well as your mobile number, and we'll assist promptly. Thank you.

@JomarBeer Hi, Jomar. Thank you for taking our call. We are in contact with our internal teams regarding your fault. We will continue to engage with them and will keep you informed of any progress or updates as soon as they become available. Kind regards.

@JomarBeer Hi, Jomar. We tried calling you via 0788123753, but unfortunately, we weren't able to reach you at the time. Please let us know when we can call you back. We look forward to your response.

@JomarBeer Hi, Jomar. Thank you for your post. We are really sorry for the disruption. We have escalated your query to our support team for urgent assistance. We truly appreciate your patience while we work to resolve this for you as quickly as possible. Kind regards.

@KhensaniSebotsa @KhensaniSebotsa Hi, Khensani. There is currently an ongoing outage in your area preventing us from activating your link.  Once the outage has been resolved, we will prioritize your request for activation.  We apologise for the inconvenience caused.

@FrogfootSupport Hi @FrogfootSupport, I’m in Amanzimtoti and still have no service. Your update said majority restored but my line is still down. Can you check my connection?ref 3722333

@KhensaniSebotsa @KhensaniSebotsa Hi, Khensani. There is currently an ongoing outage in your area preventing us from activating your link.  Once the outage has been resolved, we will prioritize your request for activation.  We apologise for the inconvenience caused.

@FrogfootSupport Hi @FrogfootSupport, I’m in Amanzimtoti and still have no service. Your update said majority restored but my line is still down. Can you check my connection?

@KhensaniSebotsa @KhensaniSebotsa Hi, Khensani. There is currently an ongoing outage in your area preventing us from activating your link.  Once the outage has been resolved, we will prioritize your request for activation.  We apologise for the inconvenience caused.

@FrogfootSupport I’m in Protea Glen and still have no service. You posted “Outage Resolved” 19m ago but my line is still down. Can you check my specific connection?

Outage Resolved | CPT | Tygervalley | Partial| Repairs are complete, and the affected fibre routes are fully operational. Outage has been resolved.

Outage Update| JHB | Westbury | Partial|We are currently following up with the fibre provider maintenance teams for the latest feedback on the situation. Once we receive an update, we will share the next steps and any further details immediately.

Outage Resolved| JHB | Proteaglen | Partial|Repairs are complete, and the affected fibre routes are fully operational. We’ll continue monitoring performance and provide feedback should any anomalies arise. Outage has been resolved.

New Outage | PLZ | Mangold Park | Partial|Our initial checks have been completed, and the fault has been logged with our Frogfoot maintenance team to investigate the outage onsite.

New Outage | DBN | AmanzimtotiFF | Partial| Our initial checks have been completed, and the fault has been logged with our Frogfoot maintenance team to investigate the outage onsite.

Outage Resolved| JHB | Randburg | Services are fully restored, and we are closely monitoring to ensure continued stability. We appreciate your patience and understanding during this time.

Outage Update| CPT | Tygervalley | Partial|Our Fibre Service provider maintenance team is onsite and access has been granted, the fibre technicians are floating fibres from the access manhole to the buddy box.

Outage Update | JHB | Proteaglen |The team is on site conducting tests from Alabama and All Spice Street.

Outage Resolved | JHB | Alberton | Services are fully restored, and we are closely monitoring to ensure continued stability. We appreciate your patience and understanding during this time.

Outage Update| JHB | Westbury | Partial Our fibre service provider teams are busy diverting links from the break one by one to restore services. Once we receive an update, we will share the next steps and any further details immediately.

Outage Resolved | NLD | Mount-Frere <> Kokstad via ADVA | Down|Services are fully restored, and we are closely monitoring to ensure continued stability. We appreciate your patience and understanding during this time.