GAEMS Support

@m0rb1dt3x4n Unfortunately since all G155 models are no longer in production we no longer carry stock of it's accessories including the power supply. We are also not aware of any other retailer who would carry this item for purchase.

@GAEMSSupport Any chance of finding a power supply for the G155?

Yo! @GAEMSSupport trying to order a Vanguard power supply and the site says "in stock" but when you add it to the cart... well, it doesn't add to the cart because a pop-up says it is "out of stock" lol

@4FeatherFanatic Unfortunately this one didn't come through either. You can DM our support account with the information but we'll both need to follow each other. Otherwise you can try sending from a different email address if one is available to you.

@4FeatherFanatic Can you please confirm the email address you are using for support? We have not received any requests regarding replacement Vanguard latches in the last week or so.

@VivaVivaalain The screws/bolts installed to the Guardian were designed specifically for the Guardian and unfortunately we do not have a link to provide. If you still have the screws on the other side of the handle, you can remove one to try to match at a local hardware store.

@GAEMSSupport I need more help , I couldn't find these bolts , any ideas where I can buy them in the US ? Or a link to the exact item.

@GAEMSSupport I have Guardian - Pro with missing bolts on the handel right side. I need to know the dimensions of the bolts so I can fix them

@4FeatherFanatic Sorry to hear that! We do have replacement latches we can provide, but you will need to email the following information to us at support@gaemspge.com: US Shipping Address Serial number for your Vanguard Which side latch needs replaced (Left) Thx!

@J4Berg @GAEMS_VP Sorry to hear that! Please send an email to us at support@gaemspge.com so we can better help troubleshoot the issue.

@GAEMSSupport @GAEMS_VP so I brought out my M240. It was in its original box. It powers on and I see the gaems logo but then it sits on a black screen. Power button on unit or the remote turns it off. Cant get the on screen menu to display. Any ideas?

@Ravin_KSA We're hard at work trying to figure out a solution for both consoles, but it is highly unlikely that the solution will be ready in the next 3 months.

@Ravin_KSA The PS5 is unfortunately too large to fit and transport inside the Guardian Pro XP safely. The same is true for Xbox Series S.

@9qz90FUQwhGFgIh @Titohatesyou_ Sorry to hear about your Guardian! It is important to know that the Guardian does not come with a remote nor is it compatible with the GAEMS Mini Remote. Please contact us at support@gaemspge.com for assistance with the notification message. Thx!

@GAEMSSupport @Titohatesyou_ Gaems i have a problem

@TallenjayS @myGAEMS Nothing solid as of yet Torence, however we are hard at work towards finding a solution to support both PS5 and Series X consoles. Xbox Series S however is compatible with Vanguard, Sentinel and Guardian.

@BerlinKatt @GodOptane Sorry to hear about your 2nd M155! As long as your monitor was purchased through an authorized GAEMS retail partner we can provide a replacement at no charge under warranty. We have as of now responded to your email from the weekend and look forward to hearing back from you.

@GodOptane @GAEMSSupport Same here. Trying soooo hard not to let it ruin my day. I know it’s small but really frustrating when you make big purchases and they don’t last / work .

@GraydenWood Sorry to hear that! Unfortunately damaged screens are not covered under warranty, however we do have a paid replacement option to offer you. Please email as at support@gaemspge.com to find out more. Thx!

@GAEMSSupport My Gaems Guardian screen is cracked what are my options?

@nogmix Thanks for contacting us! Unfortunately GAEMS does not have the M155/M155 FHD cables for sale on our site, however you can purchase an identical cable through Amazon using the included link. Hope this helps! amazon.com/dp/B0047AALS0/…

@GAEMSSupport where can i get usb y cables for the m155? Mine got loose a while back. How many amps do i need to use it with sound? Not sure how it works without the y cable or wall plug in.

@ChadwickHines Xbox One S and Xbox One X are fully supported by Vanguard, Sentinel and Guardian Pro XP.

@GAEMSSupport Ok that’s fine. Will it transport the Xbox one S safely ?

@GAEMSSupport Hello I was wondering if the Vanguard can be transported with the PS4 Pro. Is it safe? And in the packaging is there foam I can use between screen and console inside? Thank you

@MLSE_Fan Sorry to hear about your Guardian! Unfortunately there is no at home fix and will need to be returned in order to resolve. Please email us at support@gaemspge.com for assistance with return services. Thx!