GAME Helps

@PsLink4 Hi @PsLink4 , Please DM us for assistance.

@GAMEHelps please can you dm me

@LukeFlux1 Hi @LukeFlux1 , Sorry to hear that you have an issue. Please DM us so that we can assist you further.

@GAMEHelps I want to cancel an order. I’ve filled out the form but I can’t submit a ticket like it says on the customer service. There’s no option to

@AxlRoseLover93 Hi @AxlRoseLover93, So that we can assist you with your query. Please DM us with your order details.

@ChrisBell_92 @ChrisBell_92 Hi Christopher, Please could you DM us again so we can assist with your issue. - J

@GAMEHelps Could I please have a reply to either my Email or DM. Thanks in Advance.

@N4N0Recon @N4N0Recon Hi Justin, Please could you DM us or contact us via Chat/Email so we can assist. - J

@GAMEHelps Got a question about my preorder if you can help please ?

@PSRetro_ @GAMEdigital @PSRetro_ Hi There, Could you please contact us via a DM, chat or email so we can assist? - J

@GAMEdigital @GAMEHelps Any updates on those Silent Hill 2 steel books? I've had zero updates so far, besides being told that it would be sent separately.

@Lloyyddy @Lloyyddy Hi Lewis, Thank you for messaging us, Please could you DM us again and I will pick this up so I can assist with your issue. - J

@DannSutcliffe @GAMEdigital Hi @DannSutcliffe , I am sorry to hear that you have an issue. Please reach out to us via DM so that we can assist you further. Thanks Georgia

@GAMEHelps @GAMEdigital how can you email me this but then when I message you today you say you can’t give me one because you don’t have any but you can give me £5?

@OmegafanX44 @OmegafanX44 Hi There, I am sorry you have not yet had an initial response, we will respond ASAP. Thanks-Owen

@GAMEHelps Can I have a response to my DM in regards to my missing item?

@TheSnakesVenom @TheSnakesVenom Hi, you would have to check with your local store as stock will be limited. - Dane

@GAMEHelps will game stores be stocking the PS5Pro please ?

@JessiemccabeX @JessiemccabeX Hi, please DM us with your order information and we will look into this for you. - Dane

@GAMEHelps I placed an order over a month ago and I received 1 item out of 4 and have still not had any update about the remaining 3 items! I just keep getting the same generic response

@TipzXXII @TipzXXII Hi, please DM us and we will get back to you as soon as possible. - Dane

@GAMEHelps is this account still active? I need help with something

@MWoffindin @MWoffindin Hi. Please send us a DM with your query details, and we can then assist further. - Dan

@GAMEHelps can someone contact me regarding a query on gift cards please.

@donsquidge @donsquidge Hi. Please send us a DM with the associated order details, and we can then look into this further. - Dan

@GAMEHelps Hi need to check if my order is going ahead or not?

@ChickenWingsTTV Hi @ChickenWingsTTV, thanks for reaching out. I am sorry to hear that your order has been cancelled, please DM us with your order details and we can look in to this for you. NT

I've seen others have received this notification and this hasn't been the case, it's says its due to stock availability but the item that's been cancelled was showing in stock up until yesterday, I placed my order on the 28th of August??? This item was important to me!

@GAMEHelps hi I've received an email from you guys today advising that my order has been cancelled "as previously advised" I have not been notified of my order being cancelled is there anyway to confirm if it was cancelled as I've not been notified otherwise

@ThatGuyRobert2 @GAMEdigital Hi @ThatGuyRobert2, due to an upgrade to our website there are currently delays in responses, please DM us with your query and we will respond to you as quickly as possible. NT

@GAMEdigital @GAMEHelps Hi, I've tried contacting you a few times. I'm unable to log into my account and it won't let me all and i know my information is correct

@MikeyWooster Hi @MikeyWooster, thanks for reaching out. Please DM us with your query and an agent will be able to assist you with this. NT

@GAMEHelps please help.

.@GAMEdigital, how can I contact you? The virtual assistant is useless, & online chat is useless. I made a £244 purchase in July incl. a preorder that will be shipped next year. Paid in full with my remaining wallet balance. That has now gone from my “track orders”. Where is it?

@Ohgaii182370 @Ohgaii182370 Hi there, these can take up to 24 hours to process, if these have not been received after this period then please send us a DM with your order details.-Daniel

@GAMEHelps hi I ordered a couple of things at 10:30 this morning and one of them was a couple of digital codes for psn. I still haven't received them yet and not sure why

@Ye11owDashes Hi @Ye11owDashes, thanks for reaching out. My apologies that you have not been able to cancel your order, please DM us with your order details and an agent can have a look in to this for you. NT

@KxStubby @KxStubby Hi, we will get back to you as soon as possible. Your patience is appreciated. - Dane

@GAMEHelps any more updates regarding the Astro bot controller Have had payment come out but when I spoke with you yesterday you didn’t really say anything will contact PayPal soon