Giant Food

@Advicemom Hi there, thank you for bringing this to our attention. Please let us know which store you purchased this from and we will share with the team. twitter.com/messages/compo…

@GiantFood I decided to purchase Giant food coffee because my normal brands @maxwellhouse99 & @FolgersCoffee are just too expensive. Giant coffee was only $15.99 when I opened it, the can was half full & lid is loose which will not keep my coffee fresh.

@TheJonCohen H Jon, thank you for bringing this to our attention. That is not the service we aim for, and we will share this with the store team.

@GiantFood Love standing at the deli while all 4 people behind the counter having a conversation. Then finally waiting on me while continuing their conversation about how they all hate working at giant. Please do better Pikesville giant

@DemocracyHost Thanks, Maureen. Have you tried updating your app? If that doesn't work, please call Customer Care at 1-888-469-4426 for further assistance.

@GiantFood Didn’t work. Here’s the message. After reloading older version of app and restarting phone. I can’t be the only one with this issue.

Dear @GiantFood tech team, I can use X on my iPhone X, which cannot be updated past iOS 16.7. I cannot, however, use the giant food coupon clipping app. Could you call someone at Facebook or X and find out how they magically can operate on older systems?

@SimplyHAB Hi there, thank you for sharing this. Your complete satisfaction is our number one goal. Please visit our Service Center at your local store and they'll be able to assist you further.

@GiantFood Purchased some of your store brand biscuits. Label says “10” - I received “9”. this is the 3 pack - where are my biscuits!?

@JDTinVA Hi Jeff, we appreciate your feedback. Our customer satisfaction is our number one goal. Please let us know which store you shop at and we'll share with the team.

@GiantFood is the “quality food people”??? Both Lidl and Walmart have real chicken that is not pumped with a 15% solution’s of salt and water… increase water weight to add your profits… a $12 pk of chicken breast, the customer pay’s $1.80 for salt water. How is that quality??

@riledrattler Hi there, thank you for your feedback! Please visit the service center at your local store if you have a product inquiry - they will be able to assist you.

@GiantFood why do you not offer the replacement heads for the Oral b 20174479 battery toothbrush?

@priormatthewj Hi Matt. Please DM us the email/username and phone number connected to your online account so that we can take a look at this for you.

@GiantFood has blocked me from ordering online, despite several year’s history, due to having 2 accounts. Attempted to resolve this 4-5 times. Will try 1 more time. Guess they don’t want our money anymore. Researching other grocery providers. Ridiculous…

@errantelf Hi Michele, thank you for sharing this. Could you let us know which store you purchased this from so we can share with the team? twitter.com/messages/compo…

Not sure whether this is just disappointing or if I should call it false advertising. This is how it came out of the bag. Um, strips? Also, it's supposed to be 8 servings, & we're not sure it will be enough for the 4 of us but THAT's all too normal these days🙄. @GiantFood

@iamtiffanykelly We love to hear this, Tiffany! Thank you for being part of the Giant fam 💜 Please know we will be sharing your praise with the team.

There is nothing like @GiantFood on Muddy Branch in Gaithersburg, MD. Tammy, Antoine, Dr. Muhammad, Rory, Michael, they all feel like family. I always walk out smiling. If my day isn’t good, they make it better!

@Jenny_Plank Hi there, thank you for bringing this to our attention. Please visit the Service Center at your local store and they will assist you with a refund and any next steps.

@GiantFood this is absolutely disgusting selling me rotten chicken! This is not a mistake, that’s a food safety failure! Someone could get seriously sick from this! Check your inventory and handling practices because this is unacceptable! Sold at Martins in Smithsburg MD

@TopEditorInt Thank you for explaining. We are happy to help you understand our points and system! Please DM us and we can help you further, as X's character limit prevents us from answering all your questions. You may also visit the Service Center and they would be happy to assist you! twitter.com/messages/compo…

As the comment states: We "reached out" for help with points, wanting to know what they are, how they work, what value they represent (as a member for almost a year, I have found zero value), can they be redeemed, how, what are all the catches attached, what caveats etc. etc. You chatthing merely reiterated the trite answers like "Giant Food has points."

No matter how loyal & dedicated a customer you are of @GiantFood DO NOT EXPECT responses when you reach out for help. The chatbot, like 99% of them, is utterly useless & "humans" never answer. Very disappointing!

@MeanStreetsMcL Hi there, thank you for your suggestion! We are always open to customer feedback and we will share this with the store team.

Help! @goodculturefood The only store in my area (@HarrisTeeter) that reliably stocked your 4% cottage cheese suddenly has bare shelves. Please ship more to the 22101 asap! @GiantFood & @Safeway have dropped the ball as well and don’t carry this product at all 🙄

@DCCelebrity Hi Mark, let us know which Giant you shop at and we'll pass along your request to the team.

What ever happened to @crackerjackUSA being in almost every @GiantFood and @7eleven I can’t find them anywhere 😔

@quinlan_crystal Hi Crystal, we just sent you a DM.

@GiantFood I’ve tried to reach your corporate office. I sat on hold for 24 minutes, but never reached a human. I need to file a complaint against my Giant store for fraudulent activity & unacceptable customer service. Please send me the direct contact info for who can help me.

@Mom1Md Hi there, you may need to follow us before you're able to DM us. Otherwise, you may also reach out to us on Instagram, Facebook, or by calling our customer care team at 1-888-469-4426 for assistance. Thank you.

@GiantFood Unable to DM you (not verified). Is there a web or other social media I could use?

@GiantFood I sent several messages through the app, trying to get assistance/ share my concerns with Giant. My last 2 orders have been wrong, missing things &an hour wait time. NO RESPONSE! Saturday =messed up order+ 2 bags -not mine-told to keep it. Giant needs to do way better

@heretohearyou Gladys is a superstar! 🙌✨ Thanks for sharing, Sandy. We'll share with the Oakton team as well!

Hey ⁦@GiantFood⁩ this is Gladys and I always enjoy seeing her at my Giant Food in Oakton,Virginia. Not only is she friendly but also helpful She always goes the extra mile to assist customers

@Medic2001 Hi there, thank you for bringing this to our attention. That is not the quality we aim for. Please DM your contact information so we can learn more about this.

@GiantFood it’s sad to see shrinkflation has taken hold of your brands. These used to be our favorites and the best value for $. Not any more. The bag is barely half full. And filled with crumbs. This was the best on the shelf too. Bought at store # 790