Safeway

@OSKpeter Thank you so much for sharing this. We’ll make sure the team and Brandon hear about it. When you get a moment, please confirm the store location via DM and let us know if it’s the one at 1554 First St, Livermore, CA 94550 or 4495 First St, Livermore, CA 94551. Thank you!

This is a great example of hiring for attitude and energy level, and Brandon could not be a better representation of the customer service that @Safeway wants to exhibit every day!!

Hey @Safeway I was just at your Livermore location at 1675 4th St. in Livermore, California. I want to make sure somebody knows about Brandon the bagger. I was loading my camper van getting ready to go out into the hills and he walked right up to me and said

@JQuickSF Hi! We hear about the issues with your recent delivery order. That’s not the experience we want for our customers. Please send us a direct message with your order details so we can look into this further and assist you directly.

@Safeway delivered only 1/2 my order and swapped generic brands for the name brands I ordered and refused to refund. Avoid !

@DDNutz Hi! Thank you for sharing this wonderful feedback! We’re so glad to hear Marshall made such a positive impact. We’ll be sure to pass along your kind words to him and the Sonoma Mountain Parkway team. 💙

I just gotta say shout out to a marshall at the safeway sonoma mountain parkway petaluma, california for calendar, 2 and just being a R$1 and caring about happiness of his customers. Thank you, Marshall. @Safeway @Safeway____

@bytesbrah Thank you for reaching out to us! We’d be happy to assist you with your customer support query. Please send us a direct message letting us know how we can help, so we can assist you directly. Thank you.

Hi @Safeway

@Safeway hi I have a customer support query

@__B_L_A_N_K_2__ We would like to help on this, can you please send us a DM of your email and phone number connected to your account?

@Safeway you guys really need to stop with the bait and switch here. I ordered two brisket's for 3.99 a pound at approx 3.5 pounds each. So tell me why I'm being charged $20 and $21 per 3.5 pound brisket! When I questioned the shopper she said she couldn't find this product anywhere in the store. Also I ordered four loaves of the Sara Lee bread that's on sale for $2.50. I've got one. I guess I'm back to not ordering from Safeway again because you're back to the old bait and switch. Really appreciate it.😐 @ArizonaAG

@mari240sx Thanks for sharing this with us. Receiving expired items with an order pickup is definitely concerning. Please send us a direct message with your order ID and the name on the account, and we’ll take a closer look at what happened and assist you further. We’re here to help.

@mari240sx Thank you for sharing your feedback regarding the Lodi CA location. Your comment about the need for stronger employee performance is appreciated and will be forwarded to the appropriate team for review.

@konapops Thank you for sharing your feedback with us. We’ve successfully forwarded your comments to the appropriate team for review. If you’d like to provide more details about your experience, please send us a direct message for further assistance.

@Safeway : THE SAFEWAY KONA DELI SUCKS IN QUANTITY AND QUALITY

@iamDame2Cold Thanks for reaching out about this. Please send us a DM with your phone number, email, the date of the transaction, the item name, and the store where it was purchased so we can look into this further. We’re here to help.

I had food poisoning for the first time in my life today..How mfs played football and basketball games with this shit is beyond me… @Safeway

@illmatic808 Thank you for reaching out. We’d like to make sure this is reviewed properly. Please send us a DM with the phone number linked to your account, your email address, and a copy of the receipt so we can move forward with the appropriate team.

@Safeway hello; I just spent $80 on very old smelly crab. I took it back to the local store (a location I didn’t buy it at) and they won’t take it? I have to go all the way back to the other store? And I spent $80 on this? This is ridiculous.

@troballis Thanks for the feedback — we really appreciate you letting us know. If you could please send us a DM with your order number and the phone number on your account so we can review this and forward it to the right team. We're here to help.

@Safeway The grocery pick up at 1637 N Trekell Rd, Casa Grande, AZ 85122 is absolutely horrible in the evening, the order is consistently wrong, they are rude and insolent. I had to go back for the rest of my order, and then was treated to an insolent child customer service, as if I was inconveniencing her for asking for the rest of my order, I spoke to the manager Cory about my experience, but quite frankly the customer service by the evening shift at this store needs a revamp. #DoBetter

@pakmann2k We’re glad Whitey and the rest of the team are consistently able to prepare cuts to order and meet your needs. We appreciate your feedback and look forward to serving you again.

@ThrillaRilla369 @Safeway Olive Avenue, in Peoria, AZ/ My favorite butcher is named Whitey, the rest of them are awesome too. Anything I have asked for, they get it. twin bone pork steaks, oxtails, anything. Cut to order and I keep the scraps for burger.

Does anyone else recall when the meat cutter prepared your cuts on the spot and packaged them in brown paper? 🥩

@ivgmtz We’d like to look into this further and help get this resolved. Please send us a DM with your order details so we can review what happened and assist you directly. Thank you.

@Safeway I had a terrible experience with my delivery order left at the wrong house and chat support nor the store were any help. I need assistance . My money was lost and I can’t get help

@Mfg_Locally Thank you for sharing your experience. We understand how important convenient access is while out and about. Your feedback will be shared with the appropriate team for review. For further assistance, please send us a DM so we can follow up directly.

I went out to top off my 10K steps & Midtown @Safeway store #1476 on W San Carlos, where I frequently shop, denied my using their restroom because I didn’t buy anything there that day. Quit supporting businesses who participate in Professional Misconduct when there are better stores near by.

@braccoj Hi! We hear about your experience. This shouldn’t have happened. Please send us a direct message with your order details so we can look into this further and assist you. We appreciate you bringing this to our attention.

@Safeway and @DoorDash need to get their act together. Picking up an order and after waiting for over 20 minutes get told the order was already picked up and door dash says not our problem and no pay. Multiple dashers had the same issue while I was waiting. @DoorDash_Help

@konapops Thank you for letting us know about your experience. We’ve shared this with the store leadership team for review and improvement so they can look into the concerns you mentioned. If you’d like further assistance, feel free to send us a direct message so we can help you directly.

@Safeway at Kona is not providing what’s advertised for Friday $5.00 there is no spam musubi at all, these deli department is lazy and lacking in quality and customer service

@OkieBradshaw Hi, thank you for reaching out and sharing what happened. Safety is taken very seriously, and we want to understand the situation fully. Could you send us the store address and the phone number associated with your account?

@Safeway I have been dealing with for 1 hour 20min. Not once was there a concern Safeway product I did not order can kill me in min!!!! Going to Safeway sign in tote. “ Safeway tried to kill me. When I brought it up, Safeway did not care it could have killed me. I never order it!

@JJWorldTvlr Hi, thanks for taking the time to share this. What you described isn’t the level of support or consistency we want anyone to experience in our stores. Could you send us a DM with your phone number and the store address so we can raise this with the appropriate department.

@Safeway is absolutely the WORST GROCERY STORE❗️ Their customer service is a ZERO; their inventory is always low, so, we are DONE & going to @sprouts full-time, even though farther away❗️ I went up to the Asst. Director of our store & received ZERO help❗️

@kikkoman323 Thank you for reaching out to us. We want to connect with you directly to learn more and assist further. Please send us a DM with your phone number and email address so we can follow up with you personally and make sure this is addressed right away.

@DietzandWatson @Safeway my hubs and bought this at the walkth woods location. He was very ill a couple hours after he ate it and still almost 2 days later still feeling not well. He couldn’t keep anything down or in and it was all he had that day. We went to store first thing

@mo770 Thanks for letting us know. I’m sorry you’re experiencing the same issue at this location. I’ve shared this feedback with the store team so they can look into what’s going on. We appreciate you giving us the chance to make this right and hope we can earn back your visits.

@Safeway Thanks, same issue at this store no matter what time and date. I will be going 2 @raleys at this point.

@Safeway 1 cashier, almost 8 am (Saturday) on Foothill Blvd in Hayward, California. What could be wrong here? Management? #Safeway