Customer Response EN

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Customer Response EN

Customer Response EN

@GRMSrilankan

Katılım Şubat 2026
64 Takip Edilen17 Takipçiler
Customer Response EN
Customer Response EN@GRMSrilankan·
@ajrocks93 Hi @ajrocks93 So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
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Customer Response EN
Customer Response EN@GRMSrilankan·
Hi @shanks0092001 So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
Shank@shanks0092001

@flysrilankan UL142 Mum to Colombo flight— my daughter trouser got stained due to seat not properly cleaned— is it the quality we expect?

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Shank
Shank@shanks0092001·
@flysrilankan UL142 Mum to Colombo flight— my daughter trouser got stained due to seat not properly cleaned— is it the quality we expect?
Shank tweet media
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Customer Response EN
Customer Response EN@GRMSrilankan·
Hi @IntrepidWarrio2 So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
AlaUOakBar@IntrepidWarrio2

Pathetic CustServ by @flysrilankan ! No1 picks their fones in Del office or at airport line. Their Colombo number takes FOREVER to speak, IF THE LINE DOESNT GET DISCONNECTED! Guys, be prepared for HORRID services if travelling thru this airline. TOTALLY AVOIDABLE.

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AlaUOakBar
AlaUOakBar@IntrepidWarrio2·
Pathetic CustServ by @flysrilankan ! No1 picks their fones in Del office or at airport line. Their Colombo number takes FOREVER to speak, IF THE LINE DOESNT GET DISCONNECTED! Guys, be prepared for HORRID services if travelling thru this airline. TOTALLY AVOIDABLE.
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Customer Response EN
Customer Response EN@GRMSrilankan·
Hi @veerkrana So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
veer@veerkrana

@flysrilankan I have received a cancellation message for UL0607 of 17th May'26, this is the return leg of my int'l flight. am unable to reach customer care for support, customer care numbers listed are not answering. Which customer care number can i call so call is answered?

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veer
veer@veerkrana·
@flysrilankan I have received a cancellation message for UL0607 of 17th May'26, this is the return leg of my int'l flight. am unable to reach customer care for support, customer care numbers listed are not answering. Which customer care number can i call so call is answered?
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Customer Response EN
Customer Response EN@GRMSrilankan·
@RapstaRob Hi @RapstaRob So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
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Rob
Rob@RapstaRob·
@flysrilankan You also don’t respond to urgent emails that were sent 5 days ago. We are due to fly tomorrow and need your urgent response!
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SriLankan Airlines
SriLankan Airlines@flysrilankan·
🚨 Scam Alert 🚨 SriLankan Airlines wishes to warn the public about fraudsters impersonating the airline via phone calls and WhatsApp calls. Please note: ❌ We DO NOT make WhatsApp calls to customers ❌ We DO NOT offer remote assistance or request screen sharing ❌ We DO NOT ask you to install mobile apps for ticketing support ❌ We NEVER request OTPs, banking PINs, credit card details, or any financial information ✅ All official promotions and offers from SriLankan Airlines are shared only via: • Our official website: srilankan.com & SriLankan Airlines official Mobile App • Our verified social media accounts (with verified badges) If you receive suspicious calls or messages claiming to be from SriLankan Airlines, do not respond and do not share any personal or financial information.
SriLankan Airlines tweet mediaSriLankan Airlines tweet mediaSriLankan Airlines tweet media
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Customer Response EN
Customer Response EN@GRMSrilankan·
Hi @RapstaRob So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
Rob@RapstaRob

@flysrilankan @HawaiianAir It’s a shame you don’t respond to emails as quick as you put posts on X. We have been waiting 5 days already and due to fly tomorrow!

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Rob
Rob@RapstaRob·
@flysrilankan @HawaiianAir It’s a shame you don’t respond to emails as quick as you put posts on X. We have been waiting 5 days already and due to fly tomorrow!
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Customer Response EN
Customer Response EN@GRMSrilankan·
@RapstaRob Hi @RapstaRob So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
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SriLankan Airlines
SriLankan Airlines@flysrilankan·
SriLankan Airlines is delighted to welcome @HawaiianAir to the oneworld family🌍💙 #oneworld #oneworldalliance #HawaiianAirlines #SriLankanAirlines #iflysrilankan
oneworld Alliance@traveloneworld

Welcome to the oneworld ‘ohana, @HawaiianAir! Hawaii’s hometown carrier is the third US-based airline to join our alliance. 🌏✈️ Hawaiian Airlines customers will now enjoy access to nearly 1,000 global destinations and more. Read our announcement here: oneworld.com/news/oneworld-…

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shafeeq Kkv
shafeeq Kkv@shafeeq_kkv·
@flysrilankan My flight from Riyadh on May 1 is showing as canceled...What can I do now?
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Customer Response EN
Customer Response EN@GRMSrilankan·
Hi @fabwend So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
Orion Nomad🇫🇷⚜️🇦🇪@fabwend

@flysrilankan Still waiting for feedbacks from your Online Refund team for 2 flights cancelled by your airline. Online refunds submitted on the 13-Mar, followed by a Complaint email to the Customer Affairs on the 23-Apr. Still no response.@flysrilankan

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Customer Response EN
Customer Response EN@GRMSrilankan·
@fabwend Hi @fabwend So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
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Orion Nomad🇫🇷⚜️🇦🇪
Orion Nomad🇫🇷⚜️🇦🇪@fabwend·
@flysrilankan Still waiting for feedbacks from your Online Refund team for 2 flights cancelled by your airline. Online refunds submitted on the 13-Mar, followed by a Complaint email to the Customer Affairs on the 23-Apr. Still no response.@flysrilankan
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SriLankan Airlines
SriLankan Airlines@flysrilankan·
Enhancing connectivity between Sri Lanka and Australia! From 2nd August 2026, SriLankan Airlines will expand its operations between Colombo and Melbourne to 10 weekly flights, with three additional services on Tuesdays, Thursdays, and Sundays. For bookings, call 1979, visit srilankan.com, or reach out to your nearest travel agent today. Terms and conditions apply* #SriLankanAirlines #iflysrilankan
SriLankan Airlines tweet media
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Customer Response EN
Customer Response EN@GRMSrilankan·
@fabwend Hi @fabwend So sorry to hear this.  Please drop us a DM with your email address and WhatsApp number. we'll advise you further.  Thanks
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Orion Nomad🇫🇷⚜️🇦🇪
Orion Nomad🇫🇷⚜️🇦🇪@fabwend·
@flysrilankan Still waiting for feedbacks from your Online Refund team for 2 flights cancelled by your airline. Online refunds submitted on the 13-Mar, followed by a Complaint email to the Customer Affairs on the 23-Apr. Still no response. @flysrilankan
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Keşfet

@ajrocks93 @flysrilankan @shanks0092001 @JaiminPari24949 @IntrepidWarrio2 @veerkrana @RapstaRob @HawaiianAir