Greg Sanker

Excellence is pushing the limit of my current ability, undying belief that I can do great things, and unrelenting commitment to achieve it.

You run into the coolest people at #ITSM conferences. @NancyVElsacker @RoyAtkinson @mattberan #ITSM #SMWorld @ThinkHDI

Who doesn’t love a good, old fashioned forced upgrade now when getting ready for a presentation? #CX

It’s not that #Experience suddenly became the only thing that matters. Perhaps the reason it seems so now is because, traditionally, in IT circles it was the only thing that’s *didn’t* matter. #CX #EX #HumanCenteredDesign #HCD

Likewise, conflating #InfoSec Risk Management with broader IT or Enterprise Risk Management

The mischaracterization of #Vulnerabilities as #Risks has the unfortunate side effect of misunderstanding #RiskManagement (and with it #RiskApatite) as #Risk Elimination.

Food for thought: #Risk is (now) defined as uncertainty of an outcome - opening the door to both upside as well as downside risk. #RiskManagement

There’s no such thing as #ITRisk. All risk is business #Risk. #ITOps

The good news: most people who are jerks are unaware they’re jerks. The bad news is, unaware jerks are still jerks, but with zero percent chance of improvement. #Culture

In an organizational context, “systems” nearly always extend beyond reporting structures. In other words, limiting one’s view to “what can I control” is counter to meaningful change. Certainly sustainable change. #SystemsThinking #Complexity

Hard to imagine the ego required to believe that your decades-old brilliance, unchanged, remains the singular best way despite massive changes all around you. Truly truly hard to fathom.

Seen all too often: founders and senior leaders who refuse to budge from their ‘formula for success’, ignoring obvious signs for needed change, because they believe they hold superior knowledge and expertise.

If we steadfastly believe that our ‘success’ is based squarely upon our hard work and brilliance, why do we reject that lack of success is equally based on our abilities?

When I hear “we need to get everyone to follow the process”, I immediately know “we have horrible processes and aren’t interested in fixing that”. Am I wrong?

These days, everyone knows the perils of #TechnicalDebt, but I believe #CulturalDebt poses far greater challenge for Digital Organizations

#Governance, including #DataGovernance, as well as #Risk, #Culture, and #Ethics are decidedly unglamorous compared to #AI, and yet are the foundation upon which successful #AI is built. #UnglamouousBasics

“Different” IT, yes. No IT? Not a chance.

One of the two of us is seriously misguided

Had a boss once who believed that cloud eliminated the need for IT.

Again: The antidote to bureaucratic, command and control #Governance is not no governance

Again: Using #AzureDevOps tool does not mean you’re using #DevOps