GUESS

@suhailq2hm Hi lexlez, thank you for your comment, we are sorry for the inconvenience. We have replied to your private message, thank you.

@GUESS no reply from thr support

@suhailq2hm @myntra Thank you for your comment. Please contact us via private message, and we will be glad to assist you.

@GUESS i need to return my item and need refund tye product is damaged like the paint on its body is already gone @myntra i need to get this done I've buy from Myntra guess mens eyewear the paints on its body is gone i need this to be done

@suhailq2hm Hello! From what country are you contacting us?

I need to return the product with immediate effect @guess

@HSardharka Hi, thank you for your comment; we apologize for the inconvenience. We kindly invite you to contact us through the "contact us form" located on our official website. Thank you.

@GUESS I bought this watch of your brand from a showroom in Rajkot City, Gujarat, India. The name of the showroom is The Golden Time. There are 2 dots on the dial of the watch, so they are not giving me long change and the belt of my watch is also damaged, so I want a new one?

Seaside serenity - effortless layers for any coastal escape. geni.us/GUESS

@Amrita93584575 @guess_india Hi @Amrita93584575 Thank you for your comment. We invite you to contact us via private message, and we will be glad to assist you. Thank you.

@GUESS @guess_india Facing poor after sales service. Warranty claims for my watch (purchased feb 2026) pending for 3+ month wity no resolution. Request immdiate action.

@guess_india I purchased a watch in feb 2026 with 1 year of warranty. The strap broke within a month and its been over 3 months with no resolutions from the dealer. Extremely disappointed with the service. Kindly resolve ASAP.

@delipotter Hi! We are very sorry for the frustration this situation has caused. This is certainly not the experience we want for our customers. Could you please contact us via Private Message (DM)? Thank you.

@GUESS I placed an order for a bag from Guess.eu on April 12th. Today, on April 30th, I received an email saying the bag is out of stock. It has been 18 days since my order, and the bag is still available for sale on the website. This is very disappointing.

@PayneStephen @CTSI_UK Hi @PayneStephen thank you for your comment. In order to protect your privacy and look into the matter, we kindly invite you to contact us via direct message. Thank you.

@GUESS @CTSI_UK is it just me or does this sound like I'm getting a £14.71 refund or a refund of the total amount minus £14.71. No one at guess responding to my emails. Paid £100 for a bag and strap has broke after a few months and they've sent me £14.71.

@AMillan52312 @99minutos Hola, lamentamos mucho los inconvenientes con tu entrega. Para poder revisar qué sucedió con tu paquete y coordinar una solución con la empresa de mensajería, por favor contáctanos por mensaje privado enviándonos tu número de orden y el correo electrónico de la compra.

@99minutos @GUESS les comparto mi inconformidad ya que supuestamente no me encontraron en casa y su evidencia que ponen en su página de rastreo es pura basura una foto toda borrosa de quien sabe donde porque no se distingue nada y si unieran venido se vería en las cámaras de casa

@Senaaslan Hi, we are so sorry to hear about your experience, as this is definitely not the standard of service, we strive for at Guess. Please send us a DM letting us know which country you are contacting us from so we can route your case to the correct regional department.

@MrSeventy8 We are very sorry to see the condition of the belt in the photo you shared. We want to look into this further and provide the support you deserve. Please send us a direct message (DM) so we can follow up on your case personally.

Why is everything made nowadays just absolute crap? 2 weeks this piece of shit lasted. @GUESS

@shrutviii_ Hi, we are sorry to hear that your gift didn't live up to the GUESS quality standards you expected. This is certainly not the experience we want for our customers. To help us resolve this for you, could you please send us a Direct Message (DM) with the details? Thank you!

Hey @GUESS , really disappointed. Bought a GUESS wallet for my birthday via Nykaa Fashion, and within just 1 week the material is already ripping. This isn’t the quality I expected from your brand. Please help resolve this. #CustomerExperience

@ValeriaNa1982 Hi! Thank you for sharing your feedback with us. We love the enthusiasm for our campaign with Hyunjin! We are sorry to hear that. Please send us a Direct Message (DM) so we can take note of your feedback formally and share it with our retail team.

@GUESS Hi! Today I was excited to visit the store in Plaza Mayor, Málaga (Spain). I was hugely disappointed to see that there was absolutely nothing from Hyunjin's (Global Ambassador) campaign in that store. Please send Hyunjin's campaign to Málaga too 🙏🏼 #HyunjinXGuess

@lyagannagari @guess_india Hi, we sincerely apologize for the delay in getting back to you. Since stock and availability are managed locally, we recommend reaching out directly to the GUESS India Customer Service team. Thank you for your patience!

@GUESS @guess_india Hi I’ve been trying to purchase the GW0499G10 watch for the past 2 months. I checked your official website, third-party platforms, and multiple stores in Hyderabad, but it’s always out of stock. Could you please let me know if this model will be restocked ?

@lyagannagari Hi, we sincerely apologize for the delay in getting back to you. Since stock and availability are managed locally, we recommend reaching out directly to the GUESS India Customer Service team. Thank you for your patience!

@GUESS one of the worst things ever is a brand not responding to their customers and I think @GUESS is on top number 1

@parul8217 Hi, we are very sorry to hear about this inconvenience with your order confirmation and login. We want to help you resolve this immediately. We are reaching out to you via Direct Message (DM) right now to gather more details and assist you. Thank you for your patience!

@GUESS hi team I placed a bag order and I have made the payment but have not received any order confirmation over the mail or text message Neither am I able to login on site Kindly help

@_hdawn Thank you so much for asking about our promotions. Our in-store offers and online deals are different; you get unique options depending on where you shop! To make sure you don't miss out, I invite you to check out the exclusive promotions we have active on our website right now.

@GUESS is the free denim tote included in online orders over $100 or just in store purchases?

@CeCe82435302 We are very sorry to hear about this, please send us a DM with your case details.

@GUESS Guess Factory Store in North Charleston SC is running a scam! They are automatically charging customer cards $3.00 for a donation that isn’t mentioned or authorized. Both me and my brother were charged one second after our purchase. This was not AUTHORIZED! FRAUD!

@SabszSoundsz Hi, we are truly sorry to hear about your experience. This is certainly not the standard of service we strive to provide. We have just sent you a Private Message to gather more details and look into this immediately. Thank you for bringing this to our attention.

So @GUESS allows their retail employees to be rude and abusive and don’t respond to emails when you email their customer service 🙃

@godsmenuhyunjin Hi! You can get the engraving service at these GUESS JEANS locations: Orio al Serio (Bergamo, IT) Berlin (Kurfürstendamm 234) Amsterdam (Kalverstraat) We hope to see you in one of our stores soon! Safe travels!

Would it be possible to have it in Hungary as well in some way? If not then how long will this project run tho?👀 because I'm willing to fly out to Milan or Berlin just to get the engraving on the bag and jeans🥺 @GUESS #HyunjinxGUESS

@VermaSahil1993 Hi! We have just sent you a private message to assist you further. Please check. Thank you!

@GUESS Can you message me privately first? It is not allowing me to start a conversation

Ticket ID:139829099-1773589657-0336 @GUESS Requesting support on the above ticket. Been 120 hours since escalated and your india support number does not work hence raising it here. Basic SLA is 48 hours however there is no update