Razat Gangwar

@ICICILombard Hello @ICICILombard I didn't get any relief from your side. Does this behaviour suit a very big company like you. Your Claim Manager is very unhelpful and rude in nature. He said all grievances and requests are a waste of time and nothing is going to happen from this. #icici

@GangRaaz Hi Razat, we have made a note of your concern and informed our team. We will get back to you at the earliest. Thank you for your patience.

🚨 Wrongful Claim Rejection 🚨 @ICICILombard has arbitrarily repudiated my genuine motor insurance claim MOT16601223, Request ID (72025090827324) Despite submitting ALL valid documents, they denied the claim on contradictory & false grounds. @jagograhakjago @COmbudsmen

Main request karta hu sab se ki is thread ko share karein. Ye sirf mere 14k claim ka matter nahi hai, ye accountability aur trust ka issue hai. @ICICILombard @COmbudsmen @jagograhakjago @IndianExpress @TheNewspinch #ConsumerRights #Insurance #ICICILombard #consumerProtection

Sawal ye hai – agar ek genuine policyholder ko apna haq paane ke liye itni lambi fight ladni pade, to hamare rights ka matlab kya hai? @jagograhakjago @ConsumrConxion awareness deta hai, par ground reality me customers ko helpless chhod diya jaata hai. #insuranceclaims

Maine apna motor insurance claim (#MOT16601223) @ICICILombard me file kiya tha. Driver details (Ankit Kumar), uska valid license aur accident location proof sab submit kiya. Phir bhi claim reject kar diya. Reasons – license missing, driver disclose nahi kiya, misrepresentation.

Policyholders deserve protection from arbitrary denials. 📢 @ICICILombard – Stop harassing customers ⚖️ @jagograhakjago – Please enforce regulations 🛡️ @COmbudsmen – Kindly intervene for justice

⚖️ Laws ignored: Motor Vehicles Act 1988 → Driver had valid license Insurance Act 1938 → No arbitrary repudiation allowed IRDAI Regulations 2017 → Fair & transparent claims required Consumer Protection Act 2019 → This is deficiency of service

⚖️ Laws ignored: Motor Vehicles Act 1988 → Driver had valid license Insurance Act 1938 → No arbitrary repudiation allowed IRDAI Regulations 2017 → Fair & transparent claims required Consumer Protection Act 2019 → This is deficiency of service

📌 Timeline: Claim filed: Aug 2025 Driver: Mr. Ankit Kumar (not me) Valid DL submitted with claim Accident location proof also submitted Yet ICICI claimed: 1️⃣ DL not submitted 2️⃣ Driver not disclosed 3️⃣ Misrepresentation

@ICICILombard – I’m not expecting this level of harassment from such a reputed company. I demand a fair review of my claim and strict action against those mishandling it. If not resolved, I will be forced to escalate this to IRDAI & Consumer Court. #ICICILombardFail

Extremely disappointed with @ICICILombard 🚨 My valid bike insurance claim was wrongly rejected because of false details submitted by the claim verifier. This is shocking and unacceptable. #ICICILombard

Facts they ignored: ✔️ Driver’s location matched the exact incident point. ✔️ All necessary documents were provided. Yet, the claim manager acted incompetent & rude, brushing aside valid evidence. This isn’t customer service, it’s negligence.

According to ICICI Lombard: ❌ If anyone other than the bike owner rides the bike, the claim can’t be approved. 👉 But insurance is for the vehicle, not just the owner. So why deny a genuine claim? #ConsumerRights