Gap Factory

@mare_se We are so sorry to hear how your coat arrived. We understand the disappointment. When you have a moment, please send us a DM with the order number and the email address associated with the order so we can look into this for you. Thank you and we look forward to your message.

Hello @GapFactory: I have just received my order. I am appalled at the fact that the coat you sent me has been wore by someone else. It reeks of an unpleasant smell, and it does not have the price tag or any other tag information. I want my money back. I am extremely disappointed

@nicky_segree Hi, thank you for being a valued customer with us. We're sorry to hear your package never arrived. We would love to share your feedback regarding your claims experience. Please send us a DM with your order number and email address. We look forward to your reply!

@GapFactory claims department is a scam to your customers. didn’t receive my item, tracking shows no information, agent said they will submit claim. Claim was denied based on claim activity. I live in a building with 33 floors, if your lazy delivery people leave package in lobby

@TharuVishal21 @couponfollow Thanks for reaching out! We recommend checking out the current offers on our site for the best deals. While there, sign up for our promotional emails for details on future offers along with our free Rewards program to earn points on future purchases. Thanks for shopping with us!

@LiberalPlano Hey! We're sorry to hear you didn't receive your order. We still want you to get the items as well, we'd love to further look into this for you. Please send us a DM with your order number and email address. We look forward to your reply!

@GapFactory it’s really cool that I can file a claim online for missing items from my order but I didn’t want a refund; I want the item I ordered. 😭😭😭😭😭😭😭😭

@lurker321 Hi Anne, we're concerned to hear that you received an item with a sensor tag on it and are glad you spoke up. While you can visit a local store to have it removed, if you DM us with your order number and email address we'd be happy to see the other options we have to help.

@GapFactory You left a security sensor on a skirt I ordered online. Apparently the onus is completely on me to get it off...If I wanted to find a store, I wouldn't have ordered on line. Customer service chat made it clear that there is nothing Gap can do. Completely frustrating

@coconut822 Hello, our team is working on getting this issue corrected and we are sorry for the delay! Please DM us with the order number and the email address you used to place the order so we can check on the status. We look forward to hearing from you!

@GapFactory your system had a “glitch” where you refunded me to a gift card instead of original payment method. I’ve spoken to 3 separate customer service reps since and even got an email saying this was a system issue. At what point do I need to file a formal complaint??

@gretchi Hi there, we’re concerned to hear this and we appreciate you taking the time to share these details. So we can look into this for you, please send us a DM with the order number and email address that is associated with the order. Thank you and we look forward to your message!

@GapFactory why is it taking forever for UPS to pick up a package? It’s been like this for 2 days and it’s supposed to be delivered on Friday

@AlexisDenae__ Hi there, we are concerned to hear this! Please DM us with the code you received, along with the email address and phone number you use to shop with us so we can look into this for you. We hope to hear from you soon!

How @GapFactory send me a promo code for $10 off yesterday and it’s saying it’s invalid or expired already? 🙄🤔

@no_i_guess We're concerned to hear that your order cancelled and we'd be happy to look further into for you. Please DM us with your order number and email address so we can see the options we have to help today. We look forward to hearing back from you soon.

@WattonDawn Hi Dawn, we are so sorry to hear that some items were missing from your package! We aren't able to assist through this platform, but if your claim for the missing items was denied, we recommend contacting the issuing bank for the card used on the order to dispute the charge.

@GapFactory I spend thousands of dollars every year within your company. online or in person. I recently placed an order that was tampered with I took a photo of that tampered box. I noticed that there was only a few items missing so I reported it. But it got declinedCan you help

@YouMadisonBro Hi there, we're concerned to hear this and we appreciate you taking the time to share these details. So we can look into this for you, please send us a DM with the order number and email address that is associated with your order. Thank you and we look forward to your reply.

@GapFactory I returned 3 items through express return and still have not received my refund. I’ve been calling for two weeks and getting the run around while being SCAMMED by Gap Factory because lo and behold you all received the items! Still no refund.

@cab0113 Hi Carolyn, we are concerned to hear this! Please DM us with your order number and the email address you used to shop with us so that we can look into the options available. We hope to hear from you soon!

@GapFactory my order was never delivered

@Wannie777 Hi, we're concerned to hear this happened. We would love to have someone evaluate the shirt for you, please take it into your local Gap Factory store and partner with a manager or DM us your order number and email address if it was purchased online. We appreciate you speaking up!

This. Shirt I ordered from @GapFactory last week is poorly made I just got it and today is the first day I wore it and the thread is coming out the bottom I need a refund or a replacement I’m not pleased 😒😒😒

@sistermoon50 Hi there, thanks for sharing your order details with us and while we don't recommend you sharing personal info publicly, we recommend deleting this post and direct message us with your order and email so we can see the options we have to help. We look forward to hearing back soon

@sistermoon50 Hi there, we are sorry to hear that you didn't receive your order. We would be happy to look into this for you. Please DM us with your order number and the email address you used to shop with us. We look forward to hearing from you!

@nellemel Hi there, we're concerned to hear this. Please send us a DM with your order number and email address that is associated with your order so we can look into this further for you. Thank you and we look forward to your message! ~Melissa, Gap Customer Relations

I guess I’ll get my @GapFactory order some day😩 #USPS #delivery #NoUpdateonTracking

@kathrynCONOVER6 Hey Kathyrn, we'd be happy to look into your order and this matter further for you. Please send us a DM with your order number and email address so we can do so. We look forward to your DM! ~ Emily P., Gap Factory Customer Relations

@GapFactory ordered today as you Offered free shipping. Charged shipping & getting a run around for 20 minutes over a small amount of money. What a scam. Not the first time & I usually let it go. Cheaters

@BeachPosher Hi there, we are sorry to hear that you may not be receiving your order by the expected delivery date we provided you at check out. If you don't receive your order by that date, please DM us with your order number and email address so that we can look into this for you.

Not sure why I paid for express shipping (2-3 day) and my order says it's arriving 6 days after I placed the order @GapFactory.

@brcyk12 Hi Brooke, we're concerned to hear that you haven't received your refund yet and would love to look further into your return for you. Please DM us with your email address and order number so we can see the options we have to help. We look forward to hearing back from you soon!

@marthacatherine Hey Marti! We appreciate you taking the time to let us know about your recent store experience and would like more details! Please feel free to DM us to share which store this was and we will be happy to submit your feedback with the appropriate store's Leadership. Thank You!

Srsly @GapFactory , your store looks like this, there’s one employee at the register and six ppl in line. Yuck. @eagangap