Gate Support

We are sincerely sorry for any inconvenience caused by this issue. According to the information provided in the screenshot, we regret that the deposit (0x6a4fb714c13ca6c16d16221f1f6a68762eff94a01a87b37726b3e0f8041f93bc) is non-related to Gate. please kindly check the deposit information carefully. However, we have noticed you have submitted the ticket and provided another deposit information, we also escalated the issue to our relevant team, please kindly allow us some time to handle this. We will update you via the ticket if there is any feedback. If you have any concerns, please feel free to contact us. We are here to assist you anytime. Thank you for your understanding and support!

@Gate I need help. Gate customer service is lying . The L1 confirmation is finalized long ago but she is still insisting it is pending. I deposited fund 8 hrs ago. Nothing is credited on my gate account. I think the customer service is taking my fund out on her account. Please help me.

Gate Futures Stock Section Initial Listing: $SOXL (Direxion Daily Semiconductor Bull 3X Shares) & $BRKB (Berkshire Hathaway) 🔹 Trading Pairs: $SOXL / $USDT, $BRKB / $USDT 🔹 Trading Starts: Now Open 🔹 Supports 1 – 20x Leverage Trade $SOXL: gate.com/futures/USDT/S… Trade $BRKB: gate.com/futures/USDT/B…

@yanqi148298582 @Gate 感谢您的联系。 经核实，我们很高兴地通知您，您提及的相关币种 目前在 Alpha 区域上市。如需更多信息，请访问我们的交易页面：gate.com/zh/alpha/bsc-0… 对于该币种是否会用于现货交易取决于是否符合上市标准。我们建议您关注我们的公告以获取最新信息：gate.com/announcements

@Gate 屎壳郎已经上线Gate阿尔法一段时间了，社区这波调整也快结束了，请联系何时上gate现货。

您好，关于您反馈的情况，我们理解您的疑问。 从页面提示可以看到，该交易对当前处于低流动性时段。由于该产品价格挂钩股票标的行情，当标的市场处于非交易时段时，外部市场成交减少、价格波动有限，平台内的盘口流动性和订单深度也可能下降。 若您对具体订单有疑问，可以提供 UID和订单截图，我们会协助进一步核实情况。

Gate 这也太坑了吧

We are sincerely sorry for any inconvenience caused by this issue. Gate requires all users to complete KYC (Know Your Customer) verification. This helps prevent fraud, money laundering, extortion, and other illegal activities. To assist you better, please kindly contact us via DM @Gate with your UID for further checking. Thank you for your understanding and support!

@InterLinkID I have no gate a KYC at old

One reason KYC takes longer is that each new level requires curator approval again. ⏳ Interlink is working to simplify the process and make KYC easier for everyone. 🔥 Have you completed your KYC yet? Which level are you on? 👀 #Interlink #ITLG #ITL

We sincerely apologize for any inconvenience this matter may have caused. With respect to the QLINK (QLC) project, the project team has ceased operations and maintenance, and all official redemption and support channels have been permanently closed. The original QLC token has been replaced by KPL. As a result, QLC no longer holds any valid on-chain circulation status, market trading value, or technical support on the blockchain or in external markets. Under the current circumstances, neither the project team, the platform, nor any third party has provided a viable mechanism for withdrawal, recovery, or conversion of the affected assets. Therefore, this situation does not arise from any refusal or restriction imposed by the platform. Rather, it is due to the fact that the asset itself no longer has any executable on-chain or market pathway. From a technical standpoint, the platform is unable to unilaterally process the requested operation in the absence of project support or an available on-chain mechanism. Throughout the lifecycle of the QLC project, the platform has fulfilled all reasonable and necessary obligations, including but not limited to: Issuing timely delisting announcements, risk disclosures, and operational notices; Providing clear, public, and verifiable operational guidelines; Maintaining withdrawal services for a reasonable period to ensure users had sufficient time to independently manage their assets. We fully understand your position and have provided comprehensive explanations regarding the asset status, operational timeline, and technical limitations. Regrettably, there is currently no feasible on-chain, market-based, or technical solution available to recover the relevant assets. As previously stated, this outcome is not the result of any unilateral decision by the platform, but rather the consequence of the current status of the QLC project and the absence of any effective support mechanism. We also note that the previously offered VIP upgrade option was declined. In light of the above, we regret that we are unable to provide any further assistance beyond the information already communicated. We appreciate your understanding.

@Gate "Claims to support global markets, yet can't manage a simple $55 refund after 3 years. Talk about 'built-in risk control'... for yourselves! Where is my money? @Gate_io #Gateio #Crypto"

Trade gold, silver, and oil with up to 200x leverage. Gate Smart Leverage now supports $XAUT, $XAG, and $CL, giving traders more ways to capture opportunities across global markets with built-in risk control and capped downside risk. Built for trend traders. Designed for volatile markets. Learn more: gate.com/announcements/…

@chnchun51720828 @BroLeon 您好，非常抱歉给您带来不好的体验，我们理解您当前的着急心情。为了保证用户的资金安全，提现审核在个别情况下可能会进行深度核查而有所延迟 若您的提现仍在处理中，请您通过私信 @Gate 联系我们并提供您的UID及问题详情，以便我们进一步为您提供帮助。 感谢您的支持与理解！

@BroLeon gate 不会卡你提现没 我几万 u 豆卡半天 还得是 kol

现在推特主流政治正确是骂币圈垃圾，骂山寨要死没人玩，骂币圈不赚钱，骂这里人素质低。。。 当然同时付带上夸玩美股的都是人上人，都是价值投资毫无泡沫，悔不当初效果更佳。。。 我个人觉得其实最近这段行情Crypto挺好玩也挺容易赚钱的，在币安之前玩玩妖币合约，最近玩玩中登币，搭配Gate的小币现货，基本每天睡醒都有菜可以收。 这不今天睡醒收 $Pendle $B $Bill $UB ，昨天收 $Kite $BAS ，幸福指数挺高的。刚才看了一下Gate的提现记录，过去一个月也提出来80来万去 @0xinfini 和 Bitfinex做理财了，算上币安合约那边的收益，我挺满意的。 美股我最近也在加大时间，资金和精力投入，毕竟投研的确更work一些，但没必要往死里踩Crypto。 风水轮流转，在一个市场低潮的时候硬要与另一个市场高潮时候做对比我并不觉得公平。 找到自己喜欢并适应的市场，在不违背自己理念和底线的情况下验证自己的逻辑赚到钱💰，就够了。

Dear User, We sincerely apologize for the inconvenience. To protect users’ fund security, the platform currently does not support copy and paste for the fund password. Thank you for your understanding. If you have any further questions, please feel free to DM @Gate to provide feedback. Thank you for your support.

@_Hak97 @Gate المشكلة اني بعاني عشان انسخ الfund password بدل ما اكتبه. تقريبا هما مانعين النسخ واللصق أو فيه مشكلة في الواجهة بتاعتهم وانا الfund password بتاعي اطول من برج خليفة

على ذكر المنصات.. منصة @Gate بيطلبوا مني 4 أكواد مختلفة عشان اسحب فلوسي! فاضل بس يبعتولي واحد البيت ياخد توقيعي الشخصي على السحب!

Hello, regarding the EU website you mentioned, please note that although the platforms may share a similar brand name, they operate as separate legal entities with independent customer support teams, data systems, and management structures. Our team represents and provides support for the gate.com. Regarding the login and token-related issues you mentioned, if you are a registered gate.com user, please feel free to DM @Gate and provide your UID (or registered email) along with details of the issue you are experiencing (for example, any login error messages or relevant screenshots). We will do our best to assist with further investigation and support. Please also rest assured that we do not ignore user concerns, nor would we ever misuse or appropriate any user assets. We sincerely apologize for the inconvenience and frustration caused, and we truly appreciate your understanding and patience.

Wherever markets move, Gate moves with you.

您好，我们理解您目前的心情，也非常重视您反馈的情况。关于您提到的问题，我们结合了您私信提供的视频，截图、当时的行情走势以及您提供的UID的后台交易记录进行了深度核实。 需要和您说明的是：您当时持有的是多单仓位，多单只有在市场价格高于开仓价格时才会产生盈利；如果市场价格低于开仓价格，仓位就会处于亏损状态。从您提供的视频来看，当时市场价格正在下跌，并且已经低于您的开仓价格，因此您当时的仓位本身就是亏损状态，并不存在“原本盈利但变成亏损”的情况。 我们也进一步核实到，您的 4 笔仓位已在 15:23–15:26 期间正常平仓。从对应时间段的 K 线走势来看，您开仓后市场整体持续下跌，所以这些多单仓位未产生盈利，亏损属于当时市场行情波动导致。 简单来说，就像您买入一件商品后，市场价格继续下跌了，此时出现亏损是正常的市场现象。您也可以对照当时的 K 线、开仓价格和平仓价格再次核实。 我们非常理解您的不满，但根据目前核实情况，该仓位亏损主要来自市场价格下跌。 您有其他进一步的疑问也欢迎您继续私信与我们联系，我们会帮您核实的，感谢您的理解。

@Gate 你们交易所就是个诈骗平台，还我1054刀，在5月8号下午3点多，因为你们平台卡顿延迟，仓位不显示，出现重复仓位，平不了仓位，导致我在Tradfi黄金上面明明赚钱导致我平不了仓位亏损1054刀，前俩天一直反馈客服得不到赔偿，你们这不是诈骗吗？还我USDT，还我钱！我有视频作证，还我钱，我被你们逼疯了。

The first person who believed in you, probably wasn’t the market, it was Mom. 💙 No matter how the market moves, her love never changes. Happy Mother’s Day to all the amazing moms around the world 🌷

您好，感谢您提出您的疑问，我们也不是回避这个问题。这里希望给您解释说明一下：资金费率不是只看“是不是同一个股票合约、是不是同一时间段”，还要看每个平台当时自己的场内价格、买卖深度、多空持仓比例以及合约价格和指数价格之间的基差情况。不同交易所因为市场参与用户不同、订单深度不同、当时多空方向集中程度不同，资金费率也可能不一样。 资金费率会随着市场情况动态变化，并不是固定或刻意拉满。如果我们当时场内基差相对更高，系统按照规则计算后，资金费率可能会相应较高。同时我查看了历史资金费率情况，并非一直居高不下的情况，还是基于上述情况，综合得出的呢。 我们能理解您觉得会影响您的交易感受。您的反馈我们也会继续同步给产品团队关注。同时，也建议您后续交易前多留意页面展示的资金费率和结算时间，避免资金费用对您的预期造成影响。再次感谢您的理解。

@Gate_supportHQ @Gate 其他平台为什么不这样？相同股票合约，相同时间段，bitget0.01%费率，okx 0.1%，唯独你们gate 1.5%拉满？

玩美股合约的一定一定要避雷 @Gate 交易所！ 别的交易所合约费率都是0.01%，就他偷偷修改费率，修改费率也就罢了无非是多赚千分之一个点，但这个畜生就不一样了，合约费率直接给你拉到最高也就是1.5%，每八个小时结算一次，一天时间直接把我本金干没了三分之二,墨西哥毒看到你们这么黑都后悔流泪干错行😂 下图是Gate交易所与各大主流交易所 美股合约费率对比，其中图1是gate，图2是 @okx 图3是 @bitget

@jiangzhangfei 您好，我们非常理解您现在的心情，也能感受到这件事给您带来的压力和不便。请放心，我们高度重视您的反馈，并已将情况及时上报给相关团队处理。为了能尽快跟进后续进展，请您通过私信联系 @Gate，我们会尽全力协助您处理。感谢您的耐心和理解！

@Gate 还我钱，还我1054刀，在5月8号下午3点多，因为你们平台卡顿延迟，导致我在Tradfi黄金上面明明赚钱导致我平不了仓位亏损1054刀，前俩天一直反馈客服得不到赔偿，你们这不是诈骗吗？还我USDT，还我钱！我有视频作证，还我钱，我被你们逼疯了，不让人活了吗？我的Uid：48452331，你们官方给我个说法！！

13 years wasn't the destination. It was the runway. The future of Web3 isn't a prediction. It's here, and it's intelligent. Gateway to iWeb3. Now Boarding.

@NduluKilon52017 We understand your frustration and are sorry for the inconvenience. To assist you further with your withdrawals, please send your UID to @Gate via private message so we can look into it promptly. Thank you for your cooperation.

@GateLayer Gate has frozen withdrawals from bitcointry. Withdrawals of my small funds in usdt are stuck in bitcointry for days. Gate kindly allow us to withdrawal our funds. It's quite frustrating.

Gate Layer: Not just a Layer2, but a signal tower for Web3 📡 From a single infrastructure base, radiating possibilities to every corner of the ecosystem.

Dear user, We have noted your issue. We recommend that you ensure your App is updated to the latest version (download link: gate.com/appdownload). You can also go to Profile > About Gate > Clear Cache to improve app performance. You may refer to the download guide here: gate.com/zh/appdownload… Note: If you are updating the App, please make sure to back up your Web3 wallet to prevent any potential loss of funds due to unexpected issues. If the latest version does not resolve your issue, please contact us via private message @Gate and provide your UID so that we can offer further assistance. Thank you for your support and understanding!

@Gate You have to come forward and update the platform because it started to crash in the interface in users of Huawei devices☹️

Imagine paying with crypto as easily as tapping your phone for coffee, flights, shopping, or daily rides. Gate Card is now fully upgraded with Apple Pay support and expanded regional coverage, bringing your digital assets into more real-world spending scenarios through iPhone, Apple Watch, and more. Physical card coming soon. Apply for your free Gate Card now: gate.com/card?channel=8…

@ksap_sap46947 @Gate_io @Gate Dear user, we have noted the issue you mentioned and would like to better understand your situation. Please contact us via direct message to @Gate and provide your UID so we can offer further assistance. Thank you for your support and understanding!

@Gate_io @Gate what happened to Gate, Why cant I see the Chart ( i am using laptop and I tried many ways that AI of Gate suggest

📢 Gate's X handle has officially moved! Follow us at @Gate — our new official account on X. 🔷 New name 🔷 New look 🔷 Same trusted exchange Stay informed, stay safe and follow @Gate!

@Ibrahimibs313 Thank you for bringing this issue to our attention! Please send your UID and the TXID via private message to @Gate so we can assist you further. Thank you for your cooperation!

Hi @SoSoValue and @sodex_official I Withdraw 130 SOSO tokens to my Gateio exchange: 0xBaA2607c0573dfc7086F33b45b7bA7554aa911d5 The transfer was processed via Valuechain, a network unsupported by @Gate I need urgent assistance and a clear solution regarding this issue.

Thank you for your feedback. We continuously optimize the UI based on user input. Regarding Top Gainers, you can find it by opening the app, going to the Home page, tapping the search bar, and then selecting “Rankings” If you need further assistance, please don't hesitate to DM @Gate. Our support team is here to help and will respond promptly to address any inquiries you may have.

Why do gateio keep changing UI like they are never satisfied and not thinking of end users? @Gate @Gate_io where is the Top gainers FGS!!!

@Royalsoftn13751 We’re sorry for the inconvenience. Please provide your UID and the TXID, and send them via private message to @Gate so we can assist you further. Thank you for your understanding!

@Gate I made a ton deposit to my gateio account not reflecting message your customer care sent them the receiving address and transaction Id the said it's not a gateio address am tired

We are sincerely sorry for the inconvenience that you have experienced, regarding your PROS deposit issue, please kindly contact us via @Gate and provide the following details for further assistance. TXID: Chain used: Gate deposit address: Thank you for your understanding and support!

@Darkfall_x I am expecting gate to List on $PROS. I mistakenly sent some $PROS to gate io and I can’t retrieve them back until gate listed it.

I bet 5000 $PROS on bybit 🤭

Dear user, thank you for reaching out. We have noted the situation you mentioned. Since the withdrawal fee is charged on-chain and fluctuates in real time, you may check the fee again later. If you have any further questions, please feel free to DM @Gate to provide feedback. Thank you for your support.

Dear @Gate.io Exchange, Please lower the withdrawal fee for Shiba Inu Treat. The withdrawal fee is currently quite expensive at 2,858 Treat Thank you👍🙏