Gate Support

Dear User, We sincerely apologize for any inconvenience and trouble this may have caused you. Based on the screenshot of your page, we have verified that this is a reminder triggered by your frequent login attempts. Your account has not been frozen. As indicated by the prompt, please wait 1 hour after your last login attempt before trying to log in again. Please refrain from making any further attempts during this period to avoid the waiting time being extended. If you are still unable to log in after 1 hour, in order to better understand the details of your issue, please send a private message to @Gate and provide your UID along with a screenshot of the page showing that you are still unable to log in. We will do our utmost to assist you. Thank you for your support and understanding!

i haven't logged into my account in 3 weeks 0 emails, 0 communication and you say my account is suspended? @Gate @Gate_io 0 communication to my support email i sent in January from which you had previously answered me 0 communication after resubmitting kyc documents and now you suspend my account after freezing my funds for 6 months? @Gate_supportHQ

Hi there, we're really sorry for the inconvenience! To help us look into your deposit quickly, could you please send a DM (Direct Message) to @Gate with the following details? 1️⃣ Your Gate UID 2️⃣ The TXID (Transaction Hash) of this deposit 3️⃣ A screenshot of the deposit record As soon as we receive this info, our team will jump right on it and help you get this sorted. Thanks so much for your patience and cooperation!

Screenshot of my contact to Gate customer care @sodex_official

@sodex_official Is it possible to get a transaction hash for transactions on your platform. I transferred 17.56 Soso tokens from Sodex to Gate.io using Valuechain instead of Base network, it hasn't drop yet & it's showing completed It's been hours. Thank you

亲爱的用户，您好！已注意到您提的问题。若您的提现被取消，通常是由于提现地址填写错误、包含特殊符号或多余空格等原因导致。您可以在提现记录中查看具体取消提示，核对并修改后重新提交即可。 若您仍有疑问，欢迎随时 @Gate 私信提供相关UID和提现单号咨询，我们会第一时间核实并为您解答。感谢您的理解与配合！

We are sincerely sorry for any inconvenience caused by this issue. Upon checking, we noticed that the this token carries risks, as indicated on the platform. Alpha tokens, especially those listed outside the select section, are typically highly volatile. It is recommended to conduct thorough research and carefully assess the risks before trading, and to assume full responsibility for your profits and losses. In addition, This token is temporarily suspended from Alpha trading due to technical maintenance. For the details you can check via the relevant page: gate.com/alpha/base-0x9… Thank you for your understanding and cooperation.

Gateio alphadan aldığım pengu aldıktansonra 6x yaptı ve hemenserbest fiyattan satışemri verdim satmadı destek ekibi ile 2gün görüştümDolandırıcı bir borsadır kimsegüvenmesin @GateTRDestek @Gate_supportHQ @Gate @Gate_Launch @GateioAlpha @kriptoparalar @Penguaı @boğa @cyrpto

Dear User, We sincerely apologize for any inconvenience and trouble this may have caused you. In order to better understand the details of your issue, please send a private message to @Gate with your UID and the contract address of the Alpha token. We will do our utmost to assist you. Thank you for your support and understanding!

Gateio alphadan aldığım pengu aldıktansonra 6x yaptı ve hemenserbest fiyattan satışemri verdim satmadı destek ekibi ile 2gün görüştümDolandırıcı bir borsadır kimsegüvenmesin @GateTRDestek @Gate_supportHQ @Gate @Gate_Launch @GateioAlpha @kriptoparalar @Penguaı @boğa @cyrpto

We sincerely apologize for the inconvenience caused. Currently, Gate does not support SAHARA on the BSC network. We have already reported this to the relevant team for evaluation. If support is added in the future, we will publish an official announcement as soon as possible. Please stay tuned for updates. If you have any questions, please contact us via direct message @Gate and provide your UID along with detailed information so that we can further assist you. Thank you for your support and understanding!

No one likes to say it but @Gate show a lot of dark patterns in their operation as an exchange. $SAHARA launched on ETH and BSC, with 80% of initial liquidity on BSC, every exchange had both networks except for Gate, and now over 6 months later they still haven't added BSC.

Bu sorundan kaynaklanan rahatsızlık için içtenlikle üzgünüüz. Kontrol ettikten sonra, NVDAX fonunu çekim sayfası üzerinden çekebileceğinizi memnuniyetle bildiriyoruz, bağlantı şöyle: gate.com/myaccount/fund… Herhangi bir endişeniz varsa, lütfen bizimle iletişime geçmekten çekinmeyin. Anlayışınız ve desteğiniz için teşekkürler!

@Asif00000001 We sincerely apologize for the unpleasant experience. If you have any questions regarding the event rewards, please contact us via private message @Gate and provide your UID and detailed information so we can assist you further.Thank you for your support and understanding!

@songbtc @Gate_zh 您好，Gate Card支持欧洲经济区的大多数国家。我们将很快向更多市场开放，如果您感兴趣，可以先加入我们的候补名单。 关于您的提现问题，请您通过私信 @Gate 联系我们并提供您的UID及问题详情，以便我们进一步为您提供帮助。 感谢您的支持与理解！

@Gate_zh 不支持中国人华语地区，你发什么汉语教程！屌毛gate，提币种种关卡，最后需要审核

Gate Card 申请教程来啦！💳 点击下方图，根据图示步骤操作，三分钟即可获得一张全球消费的 Visa 卡！ 👉 立即申请：gate.com/card?channel=8…

@_Bigzik We apologize, but KAS withdrawals are currently under maintenance. Please be patient, and we recommend setting a reminder on the withdrawal page to receive notifications as soon as withdrawals are available again. Thank you for your understanding.

Please gate.io open withdraw back on kaspa my kaspa are still there I need to withdraw it @Gate

Dear User, Regarding your inquiry about OVPP tokens, following a further review, Gate has determined that OVPP does not meet our trading criteria. As a result, trading services for OVPP, including related spot pairs, will be suspended from 03:00 UTC on March 11, 2026. If you do not wish to participate in the repurchase program, please withdraw your tokens or transfer them to your Gate Web3 wallet for safekeeping before the suspension. Withdraw OVPP here: gate.com/myaccount/fund… For users who still hold OVPP on Gate after March 24, 2026, a repurchase application can be submitted. Submission period: 16:00 UTC on March 24, 2026 – 16:00 UTC on March 31, 2026 Application form: gate.com/questionnaire/… For full details, please refer to the official announcement: gate.com/announcements/… Should you have any questions or need further assistance during this period, feel free to reach out to us via @Gate. We're here to help. Thank you for your understanding and support.

Very disappointed with the way you migrated the tokens and i have 175,000 plus OVPP tokens on gateio and can not migrate or do anything with it. No alert or initimation was given by gate.io and its your responsbility as the founder of OVPP to provide a migration period or some method to migrate our tokens on these cexs, so we dont loose our hard earned money, hope you treat this matter as urgent and important and do something about it as i am sure like me many others also would have their tokens stuck in gateio or any other cexs and will loose all the money they wntrusted in this project. Thanks 🙏

$OVPP 🌐 $USDC what a journey to say the least. can’t wait to share more …

@GumuscayMelih @Gate_io @Gate Hello, regarding the issue you reported, we have followed up and confirmed that it has now been resolved. If you have any further questions, please feel free to contact @Gate via private message at any time for assistance. Thank you for your understanding and support!

@Gate_io @Gate P2P trade issue – Order ID: 40389804 Funds were released via forced release WITHOUT any payment received. The buyer provided a FAKE receipt, yet your operator accepted it. I received NO push notification, NO SMS, NO email.

📢 Gate's X handle has officially moved! Follow us at @Gate — our new official account on X. 🔷 New name 🔷 New look 🔷 Same trusted exchange Stay informed, stay safe and follow @Gate!

Hello, We have received your inquiry and take your concern very seriously. The situation you mentioned is currently being followed up and reviewed with our P2P team. You may check the order for updates, and a notification will also be sent to you via internal message once there is any progress. Please kindly keep an eye on your notifications. If you have any further questions or need additional assistance during this period, feel free to contact us via DM at @Gate. We will be more than happy to assist you. Thank you for your understanding and patience. Best Regards, Gate Team

@Gate This is a serious failure in user protection and verification. @Gate P2P trade issue – Order ID: 40389804 Funds were released via forced release WITHOUT any payment received. The buyer provided a FAKE receipt, yet your operator accepted it. I received NO push notification

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Hello, Currently, TBS is not available for trading, but withdrawal is supported. If you would like to withdraw this asset, please use the following page: 🔗 TBS Withdrawal Page: gate.com/myaccount/with… Related information: TBS Contract Address: 0x45ffffed8d9651fe9ea0321fcc9b15ee5e052a208 Official Announcement from the Project Team: tlabs.medium.com/new-token-swap… You may refer to the announcement above for more details. Regarding the “issue persists” you mentioned, we would like to better understand the situation: Are you still unable to withdraw or experiencing a different issue? Could you please share any error messages or screenshots so we can investigate further? We appreciate your cooperation and will assist you as soon as possible. Thank you!

@Gate_supportHQ @Gate_io @Gate "I checked the link but the issue persists. Please don't send me links, just unlock my 30,709 TBS tokens so I can trade or withdraw them from my app. My Ticket ID: 30929303, UID: 8383388. Please handle this manually."

Thank you for bringing this issue to our attention! Holding the same brand names, we are separate legal entities with fully independent customer service, data infrastructure, and management. We kindly recommend contacting them directly through their official support channel at support_eu@gate.com Thank you for your understanding.

I'd like to report that @Gate and their newly launched exchange for european users Gate.Mt is a fraud! i've sent my deposit there from another exchange on 13th, today is 16th and the deposit was yet received or credited to me they are witholding my founds!!

Hi, please kindly try withdrawing the TBS token through the following link: gate.com/myaccount/fund… Please also kindly refer to the project team’s announcement, Tokyo AU (TOKAU) is acquired by Tlabs and a new token will be issued to replace the existing tokens. Gate has now completed token migration for users. Users can now head over to TBS balance to view TBS tokens received. More details can be found via official announcement page: gate.com/announcements/…

@Gate_supportHQ @Gate_io @Gate "I have submitted the ticket as requested. The Ticket ID is: 30929303. I have been waiting for over a year for my 30,709 TBS tokens to be unlocked. Please escalate this immediately to the technical team. UID: 8383388"

Thank you for providing the information. Your request has already been followed up with the relevant department to check it for you, however, it may take some time to handle it. Kindly wait patiently. We will let you know if there is any news of it. Your patience and support will be highly appreciated.

@Gate_supportHQ @Gate_io @Gate "I am trying to send a DM with my UID (8383388) as you requested, but it is not going through. My 30,709 TBS tokens are still frozen with 0 value for over a year. Stop the automated responses and provide an urgent solution. This is unacceptable! UID: 8383388"

We are sincerely sorry for any inconvenience caused by this issue. According to the project team’s announcement，Tokyo AU (TOKAU) is acquired by Tlabs and a new token will be issued to replace the existing tokens. Gate has now completed token migration for users. Users can now head over to TBS balance to view TBS tokens received. More details can be found via official announcement page: gate.com/announcements/… If you have any concerns or need help, please feel free to contact us via DM @Gate with your UID and detailed issue for further assistance. We are here to assist you anytime. Thank you for your understanding and support!

@Gate_io @Gate "@Gate_io My 30,709 TBS tokens have been frozen for over 1 year. 'Migration is complete' is a lie! Open the trading or let me withdraw my assets. This is theft! #Gateio #Scam #FreeMyMoney"

@golden_time18 @Han_Gate 非常抱歉对此给您带来的不便。 请您通过私信 @Gate 联系我们并提供您的UID及问题详情，以便我们进一步为您提供帮助。 感谢您的支持与理解！

@Han_Gate 你好韩林博士！请问在gate交易所alpha里，买到了貔犰币，而且没有提示该代币是貔犰币，客服说要客户盈亏自负，平台不负责，请问这是top3交易所应有的负责任的态度吗？

Finally someone — or a blue lobster — doing it all for me. GateClaw. Reads the news. Finds the alpha. Executes. W. 🦞 看新闻、找Alpha、自动下单……一只GateClaw蓝龙虾全部解决🦞

您好，关于您提到不同账户看到资金费率不一致的问题，为您说明一下： 同一合约在同一时段的资金费率是统一的，并不会因账户不同而出现差异。资金费率机制是多仓与空仓持有者之间定期进行费用支付的机制，其主要目的是使永续合约价格更好地反映标的资产价格，从而促使合约价格与现货价格保持收敛。 需要说明的是： 资金费率的费用支付只发生在多仓与空仓持仓者之间，平台不会收取任何费用。 当资金费率为正时，多仓持有者需要向空仓持有者支付资金费率； 当资金费率为负时，则由空仓持有者向多仓持有者支付资金费率。 资金费用的结算周期有多种。资金费率结算周期为8H的合约，每天会在00:00（UTC）、08:00（UTC）、16:00（UTC）进行资金费率结算，对于资金费率结算周期为4H的合约，则会在00:00（UTC）、04:00（UTC）、08:00（UTC）、12:00（UTC）、16:00（UTC）、20:00（UTC）进行结算。 资金费率机制的详细说明您可以参考： gate.com/zh/help/future… 另外，合约市场的结算周期、资金费率上下限等具体信息也可以在以下页面查看： gate.com/zh/futures-int… 如您仍有疑问，也欢迎私信@Gate提供相关截图或具体合约信息，我们可以进一步帮您核实。感谢您的理解与支持。

大家有没有遇到这样情况，gate平台在资金费率上作弊，还是所有平台都会作弊呢？