Gecko Mobile

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@Helenius89 I’m really sorry to hear it’s being going on so long. We are working our way through a backlog of messages and to streamline things we can be contacted via that form. We are now working through the tickets from oldest to newest - including unresolved Facebook ones.

@Gecko_Mobile I’ve been speaking to your “support” for nearly a month over Facebook Messenger and now I can’t even respond to their latest message on there.

Lesson for the week, folk. Never, ever, use @Gecko_Mobile to trade in an old phone.

@moggsy21 @kjayyaratnam @RoyalMail Sorry this happened to you. Unfortunately items are occasionally lost/damaged/stolen in transit. We recommend customers use Special Delivery for high value items. Our label is insured up to £100. For support please visit geckomobilerecycling.co.uk/contact

@kjayyaratnam @Gecko_Mobile Good luck. My item was delivered and Gecko mobile have emailed me to state that @RoyalMail may say it’s been delivered but RM staff are thieves and take the phones!

@Gecko_Mobile I sent through my mobile for recycling and royal mail tracking says that it was delivered on Monday. Any idea when I can get a response? So far I've only had texts from you saying that you are still waiting for delivery of the phone.

@PeteEds78 Hi Pete, sorry to hear this. We are currently working through a backlog of support tickets - I will follow up your email now

@Gecko_Mobile I'm trying to get a reply on an order number for a trade in sent to you before Christmas, can someone message me please

@alexandrahind Let us know if not but fingers crossed 🤞

@alexandrahind Thanks for your question. Due to the strikes, and volume of post during the run up to Christmas, we are finding packs are taking around 7 days to arrive.

Did you know we sell accessories too? get #earpods #applechargers and much more through us! buff.ly/3JgFwwS #geckomobile #cables #charger #usb #lightningcable

It's #worldconservationday Make a change today to help save our beautiful #planet #world #savetheearth #earth #nature #geckomobile #nationalconservation

It's not too late to join the competition! just a few more entries until we pick a winner! Join now for your chance of winning £100! #contest #competition #money #geckomobile #refurbished #mygeckophone #phone #apple #samsung

@Land_of_Chalk @backmarket Hi Rachel, I’m so sorry to hear that. Unfortunately the BackMarket website isn’t owned or controlled by us, but you can reach out to us directly via support@shop.geckomobile.co.uk

😡The refurbished iPhone XS i purchased from @Gecko_Mobile through @backmarket stopped working after 1 day. Where is the customer support? The website sends me in circles. #reconditioned

Hasn't the weather been lovely? We hope you're all enjoying the sun over the summer holidays #summer #sun #holidays #geckomobile #refurbished

Our iPad sale will be ending soon! get yours while you can!! buff.ly/3iVP9Gd #ipad #sale #discount #refurbished #geckomobile #apple

Looks like it's time for an upgrade! Why not buy #refurbished from us! #geckomobile buff.ly/2N4Tevh #apple #android #preloved

It's officially summer! No more school! Have fun, Enjoy the heat and stay safe #school #summerholidays #sun #heatwave #england

Sizzling heat driving you insane? We got something that'll chill you out, Check out our Flaming HOT Deals for 10% off the entire site!! Use #code HOT10 at checkout for #10% off! #discount #sale #hot #sun #summer #heat #geckomobile #iphone #android #ipads #AppleWatch #refurbished

Want a little extra cash? Sell your old tech to us! 😁 buff.ly/2N4Tevh #geckomobile #tech #sell #money #apple #android

That's Right! We sell #refurbished #ipadpro #ipad too! 😁 These will sell out QUICK!! Get one while stock lasts 😘 buff.ly/3iVP9Gd #apple #geckomobile #tablet #preloved

Inspirational Post of the Day! #inspo #InspirationalQuotes #technology #geckomobile #refurbished #apple #android

Did you know we sell #refurbished #applewatch 😯 Well we do! And they're on sale now! 😁 buff.ly/3ckuNqh #apple #watch #android #geckomobile #preloved #tech