Gemma Gillespie

@loveholidays I have booked to go to on holiday with family. My sister and brother in law have also booked. You have said the hotel is no longer available for them and you have to relocate them to a different hotel. Why can’t we all either stay at the same hotel or all relocate.

@jet2tweets I have done that now thanks.

@GemmaGx Hi Gemma, thanks for reaching out and I'm sorry to hear you're still awaiting a response to your claim. Please could you kindly send us a DM including your Booking Reference, Email Address and Postcode on the booking? We can then investigate this further for you. Thanks, Jack

@jet2tweets how long does a compensation claim usually take to check? I have heard nothing whilst I know of 2 people whom have heard back. Flight from Izmir to Manchester, departed 40 mins late..then diverted to Birmingham. Arrived Manchester 5 hours 15 mins later than intended.

@callumstweets can you give us a shout out, been on it since 11.30am still going strong! Tell Graham I love him from Gemma

@ClinicHunter when will insurance be available for UK residents? I seen it was available around a month ago bit now says coming soon...

@virginmedia Now sorted as another engineer came out and replaced the Hub as there was an issue with the wireless..even though we asked the previous engineer..let's hope this lasts..

@GemmaGx What error message are you getting on the TV? What lights are currently on the hub? ^TM

@virginmedia here is what your 350 fibre broadband looks like. 5th January upgrade to this...numerous complaints engineer comes out...an oh its fixed 2 days later back to this!! Unbelievable absolutely atrocious service! Sad days when your £10 a month contract has faster Internet

@virginmedia Update... tv not working...

@virginmedia Well my TV is working yet wireless is not so yes appears to be wireless only. I did ask if this could be our hub 3 but apparently not.

@virginmedia Yes and as you can see apparently only tv issues. This is constant we had an engineer out who "fixed" the issue and again its happening. Yet we are getting charged for a service that's not provided. Rebooted my hub 1 hour ago..Still doesn't even show as an active connection.

@GemmaGx Hi Gemma, thanks for reaching out. Sorry to hear you're having issues with your broadband service. Have you checked for any issues in your area on virg.in/service ? ^TM

Now all I need is for @LewisCapaldi to bring me a coffee in the morning

@caseyshaps @Nike I have been trying for 2 hours and still unable, nightmare!

He did come back on stage 💚

@NickyByrne @westlifemusic hope you are ok Nicky! Glasgow loved you all!

@MarkusFeehily See you there 🥰🥰🥰

Tonight Mathew…….

@westlifemusic ready to see the boys in Glasgow tonight! Last time was in 2003 💚 Cannot wait!!

@r_crompton94 @loveholidays Oh no! That's terrible, I hope you can book a last minute, that's my fear too 😭

@r_crompton94 @loveholidays Oh no, I can imagine how you feel we still have 3 weeks until we fly but this has been going on now for 4 weeks! I hope it gets sorted on time for you, pretty annoying there is no telephone number to speak to someone!

@r_crompton94 @loveholidays How long did it take to resolve...if it has been resolved? We fly out in 26 days...same thing happened to me still waiting to hear back if I have a return flight..also contacted them in July to possibly add another person on to my booking still waiting for a reply 😭

@virginmedia It is showing an error but this is now 9 days and still ongoing..

@GemmaGx Hi, sorry to hear about this. Could you run through our service status checker here at virg.in/service - this will provide any information whilst making us aware of any known faults / outages that may be causing your issue. ^TM

@virginmedia TV still not working and hasn't been since 29/11 07:50am..when will this be fixed?! No doubt will be expecting us to pay the full bill yet can't even watch TV! Not getting any answers except reboot..do this and still doesn't work!