Genworth

@stevebozz1 prefer, you can also contact 888-GENWORTH to speak with a representative regarding this issue. 2/2

@stevebozz1 Steve, we’re sorry to hear about the situation you describe and understand your frustration. We would like to speak with you further in order to try to find some resolution, Please private message us with your contact information and the times we can reach you. If you would 1/2

My dad bought my mom a long term care policy with a company called @genworth. Worst company in human history. It has been nothing but a horror show. NEVER buy a LTC policy for a loved one through this company. They have designed the company policies so that you never 1

@radelster Thank you for clarifying. If you prefer, feel free to private message us with your contact information and the times we can reach you and we will work to find a resolution.

@Genworth Thanks for the response, does not answer the question. I already called the number and that's where I was verbally given an answer to the question I sent via email and when I asked for a response in writing they refused to give it to me. Makes it much easier to deny claims

@COCGenworth Sent an email 18 Feb. No response as of 23 Feb. Call and rep tells me they will NOT respond to my email? WHY would you not? I asked what documents were needed for the claim, and you won't put that in writing? WHY>?>?>? @Genworth

@radelster prefer, you can also contact 888-GENWORTH to speak with a representative regarding this issue. 2/2

@radelster Hello, we’re sorry to hear about the situation you describe and understand your frustration. We would like to speak with you further in order to try to find some resolution, Please private message us with your contact information and the times we can reach you. If you would 1/2

Please review the: (i) Cautionary Note Regarding Forward Looking Statements for factors and risks that could cause actual results to differ materially; and (ii) Reconciliations of Non-GAAP financial measure in our Third Quarter 2025 earnings release: investor.genworth.com/news-events/pr…

Genworth reported its results for the 3rd quarter of 2025, including a net income of $116 million & adjusted operating income of $17 million. In October, our CareScout business launched Care Assurance, CareScout’s inaugural standalone LTC insurance product, & acquired Seniorly.

@nejamefamily Hi Paige- We're so sorry you've been having trouble getting through on our phone line. Please privately message us with your preferred contact number, and we will have someone reach out to you directly. Thank you!

@Genworth What the heck? There is no way to reach you by phone to ask a question. Please DM me with a way to reach you

@phillythrill @RobertKennedyJr @realDonaldTrump We're sorry to hear about the unresolved issue, but we want to help. Please reach out to us at 888-Genworth, and a representative will be happy to assist you.

@Genworth @RobertKennedyJr @realDonaldTrump Thats not true. You give people the run around and you hold the ederlys money so you can make a profit. It is their money and you make it impossible to access it, always moving the goal posts. You are horrible organization. Who should be investigated for elder abuse

@Genworth you are the most unethical deplorable company. You’re withholding money from an elderly person. Money they set aside to make their life comfortable. Your sole goal of profits over people is vile. @RobertKennedyJr @realDonaldTrump should hold you accountable

@Barbarossa_NC Hi Joseph - We're so sorry you've been having trouble getting through on our phone line. Please private message us with your preferred contact number, and we will have someone reach out to you directly. Thank you!

Please review the: (i) Cautionary Note Regarding Forward Looking Statements for factors and risks that could cause actual results to differ materially; and (ii) Reconciliations of Non-GAAP financial measure in our Second Quarter 2025 earnings release: investor.genworth.com/news-events/pr…

CareScout Services launched Care Plans to help more people understand and find the long-term care services they need and CareScout Insurance has now secured approvals in 29 jurisdictions for its inaugural product offering.

Genworth reported its results for the second quarter of 2025, including net income of $51 million and adjusted operating income of $68 million. Both our CareScout Services and CareScout Insurance businesses experienced continued growth.

@Tucek Catherine, we’re sorry to hear about the situation you describe and understand your frustration. We would like to speak with you further in order to try to find some resolution, Please private message us with your contact information and the times we can reach you.

@Genworth - Constant inefficiency. Claims can't see the signed 2023 HIPAA form that I just downloaded from their site. Consumer Affairs "helped us" recently asking for another - totally blocked us giving info to them: waiting for phone call. Always a fight; we're always correct.

Please review the: (i) Cautionary Note Regarding Forward Looking Statements for factors and risks that could cause actual results to differ materially; and (ii) Reconciliations of Non-GAAP financial measure in our First Quarter 2025 earnings release: investor.genworth.com/news-events/pr…...

We've reported our results for Q1 of 2025, including a net income of $54 million and adjusted operating income of $51 million. Our CareScout Insurance business received approval from the Interstate Insurance Compact, and remains on track to reenter the market this year.

@NicoleShelley8 Hi Nicole - we're very sorry to hear you are having a negative experience with Genworth. Please reach out to us at 888-GENWORTH, and a representative will be happy to assist you.

You all at Genworth should be ashamed of how you treat your clients. It is disturbing as you brag about partnering with communities while clients of 30 years, paying $340 per month, cannot receive the care they need. Tom and Jerome, direct your efforts toward helping people.

@tericee Hi, Teri, We encourage you to go to genworth.com or to call 888-GENWORTH for the information you need.

@Genworth Is there a preferred browser for your website? I've tried Firefox and Chrome and can't get past any of your drop-down menus (e.g., state and delivery method). They are simply blank.

The Cost of Care Survey is the industry-standard tool for understanding long-term care costs, and it’s been updated with our 2024 data. We’re partnering with CareScout, a Genworth company, to share the survey results with you. carescout.com/cost-of-care