Geoffrey Insurance

@topham_cheryl Hi @topham_cheryl I'm sorry to hear your unhappy with the renewal we've been able to offer this year. If you would like to discuss the renewal offer or decline the renewal, you can log in to online account or speak with our renewals team. Thank you - Rachel

@GeoffreyInsure had my car ins renewal thro with you. up by £14 per month??? £168 more a year! How can that be?No claims,no changes to the policy. I have shopped around, found a comparable policy back at my last years price. I will be cancelling my policy.

@k66rky_official Hi Imran, I'm sorry to hear you are unhappy with your recent experience with our customer services team. Please DM us your policy number so we can try and assist you further - Kirsty

@GeoffreyInsure what an absolute shambles of a customer service your 'advisors' provide

@AL_SNR58 Hi Allan, thanks for getting in touch. We’re sorry to hear you were disappointed with your renewal quote this year .We understand how frustrating that can be. Please feel free to send us a direct message if you need any assistance. Thanks, Laura

Motorists are becoming increasingly nothing but a cash cow. My insurance was due in January. I was insured with @GeoffreyInsure and payed £300. This year they wanted £600 and I hadn’t claimed anything in a year or even contacted them. I went elsewhere and paid £320.

@Leanne099683403 Hi Leanne, I’m sorry to hear about your experience and that it’s left you feeling upset and angry. Please send us a direct message with your policy number so we can look into this and see how we can help. Thanks, Laura

@GeoffreyInsure this company is a disgrace. The way I have been treated today I’m so angry and upset with this

Please be aware of fake accounts. We will only contact customers from @GeoffreyInsure on X in response to queries/complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message @GeoffreyInsure or visit geoffreyinsurance.com/contact-us/

@PaulWales897674 Hi Paul, please feel free to DM us your policy number and any assistance you require and we will see what we can do to help - Kirsty

@GeoffreyInsure is this for real?

#winners #geoffreyinsurance #MFCAwards

@Lionsroar_79 Hi Terry, thank you for letting us know that our open times were showing incorrect on our website. For our IT team to look into this further they have some questions. Please would you be able to DM us with your policy number and the change you were trying to make online? - Kirsty

@GeoffreyInsure why does your website say you're open till 8pm but when I call at 6pm the line says you're closed?

If you’re a customer affected by Storm Goretti, we’re here to help. Contact our claims team today bit.ly/4qdfktd

@Lionsroar_79 Hi Terry, thanks for getting in touch. Our open hours recently changed to close at 6pm. Thank you for lettings us know that the website is still showing as 8pm so we can get this reported and updated - Kirsty

Happy Holidays! Please be aware of our opening hours should you need to contact us during the festive period.

@HFatoyinbo Hi Henry. I'm sorry to hear about the experience you've had. We will be in touch to discuss this further with you - Leanne

@GeoffreyInsure policy. Operator confirmed policy was cancelled and a mix up occurred in the message via email to me. It wasn't via email but via text. I am still waiting for the confirmation they promised to send me via email that the policy is cancelled. 7 days have passed and

@HFatoyinbo Hi Henry. I'm sorry to hear about the experience you've had. We will be in touch to discuss this further with you - Leanne

@GeoffreyInsure nothing and no refund to my bank account. I'll be taking this matter to the Ombudsman. Terrible service and incompetence!

@HFatoyinbo Hi Henry. I'm sorry to hear about the experience you've had. We will be in touch to discuss this further with you - Leanne

@GeoffreyInsure confirmation I would be getting my money back, it was not company policy. 10 minutes later I get a SMS saying my policy is renewed for the year. Absolutely shocking! I had to call back to clarify that I had spent 45mins on the phone less than 1hr ago cancelling my

@HFatoyinbo Hi Henry. I'm sorry to hear about the experience you've had. We will be in touch to discuss this further with you - Leanne

@GeoffreyInsure . Asked to cancel and get refund immediately. They said they would cancel and refund me in 5-7 days. I asked for written confirmation via email or SMS that i will get full refund, operator put me on hold for few minutes and said they cannot send me any form of

@HFatoyinbo Hi Henry. I'm sorry to hear about the experience you've had. We will be in touch to discuss this further with you - Leanne

@GeoffreyInsure Tried cancelling policy on app and ability to do so was not there or very well hidden. Sent email day before renewal to cancel. Called them the day of the renewal to cancel as they had taken £975 from my account, even though it was supposed to be taken 4days later

@HFatoyinbo Hi Henry. I'm sorry to hear about the experience you've had. We will be in touch to discuss this further with you - Leanne

@GeoffreyInsure Cancelled my auto renew a month before it ran out via the app. Get an email day before auto renew, 4th Dec, saying they'll auto renew the insurance at a significantly higher price.

@bielsas_bucket Hi Martin! I'm sorry you're getting this message when trying to cancel. Please send us a DM so we can look into this for you - Leanne

@GeoffreyInsure Hi, why is it whenever I try to cancel the policy I get this message? This will force me to have to ring you and be charged an intermediary service fee.

We will be observing the national 2 minutes silence today at 11am, if you’re on the line at that time we’ll make you aware of this, the line will go silent but please hold whilst we pay our respects. #WeWillRememberThem

@JacobMilner10 @GeoffreyHelp Hi there, we're really sorry to hear about your experience — we will be in touch soon to see if we can help - Leanne

stranded 150miles away from home with a useless car insurance policy thanks to @GeoffreyInsure @GeoffreyHelp and losing out on a lump of money as well……would not recommend or use again

If you’re a customer affected by Storm Benjamin, we’re here to help. Contact our claims team today bit.ly/42PUd6C