Digital Services Ga

Join live: Georgia's Jasmyne Epps speaks with Colorado Department of Labor and Employment's Director of Innovation and Technology, Naim Razzak. youtube.com/watch?v=xgRQxp…

Auditing content one user journey at a time can yield fresh insight. Learn how the award winning @GeorgiaGovTeam is handling content review and analysis. #ux #contentops review.content-science.com/better-website…

That's a wrap on #GaGOVTalks 2023! Thank you so much to all the speakers, and to all the attendees for taking time from your day to spend time with us. Please be touch if we can do anything to help!

We're shifting our focus to improving the Content Editor experience in GovHub. Even with the introduction of AI and other advances in technology, the content remains king. The computer can only give the information that we feed it. #GaGOVTalks

It's imperative to build future facing website and apps. Enter version 2.0 of the Orchard Design System, coming soon. #GaGOVTalks

GovHub is evolving and the roadmap is steeped in innovation, including a new design, better content management workflows, and improved accessibility, says @JasmyneEpps #GaGOVTalks

A usability review can help to present a complex agency’s offerings in a streamlined way, resulting in a smoother journey for an agency’s end users. The results can can also help get internal buy-in with stakeholders when making website changes. #GaGOVTalks

People usually don't come to a government website just to read it and leave. They often have a specific task they're trying to complete, and sometimes a deadline they're trying to meet. They may be stressed out! Put on your user googles and see it through their eyes. #GaGOVTalks

Creating user-centered, friendly digital experiences can challenge any state agency. For the Georgia Department of Revenue, this task is multiplied by the extensive content of four very diverse divisions, and 2 million monthly visitors. #GaGOVTalks

Hire content professionals to be SMEs of web content, just as you have SMEs in your business. Content for the web is complicated. Let the SMEs provide the content, let content strategists polish it for the web. #GaGOVTalks

Content is not words, it's data. For instance, a meta description summarizes the content of the page, but it never actually displays on the page. Creating well supported web content means thinking beyond the content you're typing into the body field. #GaGOVTalks

Modern web content has to work in multiple contexts, across multiple devices, for a wide variety of users and roles. Content used to be HTML files(!), a complex tool for simple content. Now the tools are simple, but the content is complex, says @gregddunlap #GaGOVTalks

Refer to your organization's policies and guidelines before using AI in your work, especially open tools. There's a risk of surrendering sensitive information. #GaGOVTalks

Make sure your .gov website is updated and free of conflicting information. Aim to make it as your single source of truth. Humans, bots, search engines, and other automated tools are all reading it! #GaGOVTalks

How does AI impact our roles as website managers for state and local government? The bots are here, and they're quickly becoming some of our most important users, says @willalford #GaGOVTalks