Delight.ai

New: WhatsApp Handoff Support 🎉 WhatsApp is where your customers already are. Now AI Agents can hand conversations off to a human in Desk when needed, full history carried over, so nothing gets lost in the switch. ✅ Auto-tagged by channel ✅ Full context in Desk ✅ Native WhatsApp replies Read more here: delight.ai/product-releas…

Our CMO Charles Studt sat down with TravelTrendsPod at Aviation Festival Americas 2026 in Miami — 5 hours, 20+ leaders across aviation, AI, accessibility, and travel tech. Catch Charles at 3:21:34, or dive into the whole thing. 🎧 Listen here: lnkd.in/gRHJ-7sy #AviationFestival #TravelTech

🌟 Intern Spotlight: Sylvie Jeong 🌟 We're so glad to have Sylvie on our Korea team this summer! Here's what she had to say: "It's been such an amazing journey at delight.ai so far. I've learned so much working with Sunny Im, and contributing hands-on to a huge event like Spark is a dream come true. I'm inspired by the passion everyone brings — there's something special about a workplace that pushes you to be your best self." — Sylvie Jeong, Intern @delight.ai We're hiring! Link to open roles: sendbird.com/careers #Internships #Hiring #WeAreHiring #TeamCulture #Tech

For 30 years, software priced by the seat: count the humans, charge per login. AI broke that. When software does the job itself, nobody's in the seat. A better price on a fragmented stack is still a fragmented stack — you're just paying for the seams. We built AI + human escalation as one system, and charge zero seat fees for the human side. Why the seat is the wrong unit for AI-era software 👇 delight.ai/perspective/se…

Vegas runs on big bets. So does AI. We'll be at Ai4 at The Venetian Las Vegas August 4-6. Visit Booth 1153 for a live demo and see our AI concierge in production, handling the full customer journey. 📷 Proactive by design, not reactive by default 📷 Built to drive revenue, not just deflect tickets Let's talk about what building AI that actually performs looks like. #Ai4 #AIAgents

AI agents don't just "go live" — they're earned. Our engineers work hands-on with every customer until it's working for real. That's customer-first. #AI #CustomerSuccess #BuildInPublic

What does "customer obsessed" actually mean when you're building AI agents? For Sarah at delight.ai: no agent gets built until she fully understands the problem first. No shortcuts. No guessing.

Every tech event starts the same way: good prep. Here's what building Spark looked like before the doors opened

We saw this and had to share it with the whole team. This is exactly the kind of validation that means more than any press release, someone doing the homework and calling it like it is. We've been heads down building for a long time. Grateful people are starting to notice. Full thread worth a read

1/ Most AI startups right now are a massive narrative house of cards: all hype on X, absolutely zero substance under the hood. But occasionally, you find the inverse. A product with massive execution, quiet revenue infrastructure, and a narrative that matches reality, but lacking a loud megaphone. Let's audit Delight AI (@GetDelightAI ). 🧵

We build AI that remembers your customers. But what are WE listening to while we do it? 🎧 Asked the delight.ai team for their top 5 artists this month and the answers did not disappoint. Drop your top artist in the comments 👇 #delight_ai #TeamCulture #OfficeVibes #WereHiring

Consumers don't grade AI on a curve. 64% expect AI to outperform human reps. 82% say it should at least match one — at minimum. There's no grace period. Your customers already have a verdict. #AI #CX #AITrust

Only 24% of women use AI tools daily. 40% say they may never trust fully autonomous AI. Women will set the trust bar. And most brands are failing it. See us break it down in our latest delight.ai Index recap. 👇 Full article in the link below. #AI #CustomerExperience #AITrust #WomenInTech

We got named one of the Bay Area's Best Places to Work. 🎉 From a 300 sqft office in Gangnam to this. 4 founders. Floors at YC. Beer pub term sheets. Now 6 billion end users and a team people love being part of. This one's for John S. Kim, Forest Lee, Brandon Jeon, Harry Kim — and everyone who believed early. We're hiring: sendbird.com/careers #BestPlacesToWork #BayArea #WereHiring #AI

Big AaaS Energy at booth 1305. 👀 We're at Customer Contact Week in Las Vegas demoing Agent Steward live — one AI agent that sits between your customer and every system, coordinating everything from first message to final confirmation. Come find us at Booth 1305 #CCWVegas #CustomerContactWeek

Every team building AI agents hits the same wall: How much should the agent be allowed to decide on its own? Our Head of Product Shailesh Nalawadi is on the panel "Trust Is the Product: How Much Autonomy Should You Give Your AI?" at CCW Las Vegas. Our take: it starts with being honest about why you're building the agent in the first place. We're at booth 1305. Come find us if you're wrestling with the same questions.

We brought an AI confessional to Shoptalk. A wall of sticky notes. One prompt: "Dear AI, we need to talk. What went wrong?" Hundreds of retail pros answered. 6 themes emerged: 1. Can't trust the data 2. Too positive, not honest 3. Output quality is bad 4. It creates more work, not less 5. No context, too much confidence 6. "It feels like cheating." The frustrations brands hear from customers? Retail pros feel them too — as users. Full piece by Charles Studt on @MyTotalRetail ↓ mytotalretail.com/article/dear-a…

"Everyone uses AI" ≠ the company has transformed. At delight.ai, we think about internal AI in 4 stages: One-Off AI → Connected AI → Autonomous AI → AI Native Most companies are stuck at stage 1 without realizing it. Ishaan Bansal, our AI Agent Engineer, wrote about how we think about this: lnkd.in/gSR5hDKG

We're heading to CX Live UK 📍7–8 July | Hilton Deansgate, Manchester delight.ai is excited to be part of CX Live UK, a leading event focused on digital transformation and humanized customer experiences through practical AI, automation, and data-driven engagement. At CX Live UK, we'll be discussing how brands can: • Deliver more personalized customer experiences with AI • Scale support while maintaining human connection • Turn customer conversations into actionable insights • Drive loyalty, retention, and measurable CX outcomes If you're attending and would like to talk about conversational AI, personalization, and the future of customer engagement, we'd love to connect. See you in Manchester!

After day one of Aviation Festival Americas, we took aviation & travel leaders out on Biscayne Bay for a sunset cruise. ⛴️ Walked away energized. Glad to be building alongside people who see it the same way. 🥂 #AviationFestivalAmericas #TravelTech #AI

53% of consumers want 24/7 AI support. 70% just want AI that remembers them. The gap is your competitive window. Clip from the Delight AI Index 2026 webinar with Charles Studt and LeighAnne Manwiller 👇