@RiseInternet

@Kristyna_Dark2 service address to locate your account? 2/2

@Kristyna_Dark2 Hello Kristyna. I apologize on the delayed response. I understand the constant outages can cause frustration. Have you recently spoken with a technical support agent to review your equipment to complete some troubleshooting? Also, may I have your 16-digit account number or 1/2

How about rather than rebranding, you actually have daily reliable service. No outages every night like you currently provide and prices that aren't going up every other month like that are now? I'm on the verge of canceling because of the constant outages and outside hikes

Introducing Rise Internet. Same people. Same commitment. New name. A name that reflects what you really want when it comes to internet: connection without compromise. Welcome to Rise Internet. #riseinternet #gigabit #wifi7 #connection

@DebSouth We understand the importance of uninterrupted service and crews are working to ensure restoration. We appreciate your patience and are working to get this resolved as soon as possible.

@Rise_Broadband An outage on Christmas Eve! Really? Incredible.

@Mi_Chiamo_Laura Please give us a call at 844-411-7473 Monday-Friday: 6am-9pm MST Saturday-Sunday: 7am-8pm MST

Hey @Rise_Broadband - someone created a fraudulent account with my card, why don't you get in touch with me to fix this before I contact the @BBBTriCounties

@HalfDemon93 HalfDemon93 I would be happy to look into your service issues. May I get your service address please via DM please.

@Rise_Broadband really getting tired of the constant outages. We are investigating moving to another internet provider.

@FortniteTh63559 Hello FortniteTh63559 I would be happy to take a look at your service quality. May I get your service address please? DM that information though.

@Rise_Broadband So then why the fuck is my wifi down? I have your shit service

@Eph6x Eph6x if you would like to provide your service address and the primary phone number on the account via DM I would be happy to give you an update.

@Rise_Broadband has had an outage here for 24 hours. Last time they logged a tech was 12 hours ago. no one can tell me anything. I swear I'm getting starlink after this

@oasisrahl Thank you, we have received your email and are looking into this

@Rise_Broadband Sent an email

@oasisrahl You can either DM in your address, or email into support@risebroadband.com and we'll take a look!

@Rise_Broadband why is your website not working? Downdetector not showing outages but certain people in certain zip codes still without internet and it's been days

@oasisrahl Our website is back up and running after. What is your service address? I can look for additional detail on what is impacting your internet service.

@WallaceFanning Wallace may I get your service address and the primary phone number on the account and I would be happy to take a look.

Howdy @Rise_Broadband normally you all do a great job, thank you! However, it seems like any issues happen after service hours... so you can't even report an issue (9-10pm). It is getting to the point that it feels planned (which is a really bad feeling), more support please!

Rise Broadband’s marketing and sales teams met last week to strategize for the future! The highlight was our visit to see how fiber internet is installed to this home in Grandview, Texas. Learn more about where we’re expanding our network in Texas here: risebb.co/3RP8udv

Big news! CNET believes Rise Broadband is the “best” when it comes to internet! Read more about our rise to the top here: risebb.co/4jjJLd2

#TBT to when you had to warn the whole house before going online so no one picked up the phone. Internet or grandma’s call—only one could win. 💻📞 With our internet, lie guilt-free in a puddle of cat videos while Grandma catches the latest soap.

Add Yorktown to the list! 😀

Just in time for Easter! Our fiber internet is ready for installation in the first neighborhoods of several Texas cities: Runge, Kenedy, Yoakum, Hillsboro. Click to see if your address is one of them: risebroadband.com/fiber-2025

@Upnorthandahead Good morning Upnorthandahead, may I get your service address and the primary phone number on the account? I will check on the source of the outage. Please DM that information.

Stay ahead in TX & IL with Rise Broadband's Fiber Internet! Fast, reliable connectivity for homes & businesses. Perfect for streaming, gaming, and ultimate Wi-Fi coverage. Check our Fiber Madness sale at: bit.ly/3DJLDgp #ConnectingCommunities #FiberIsTheFuture