Smytten

@varnikash27 Hey there, We're sad to hear about your experience. We tried calling you but couldn't connect. Please let us know when can we connect for the same? Thanks

@GetSmytten My order #19314881 arrived on April 6, 2026, with a cracked oil bottle that leaked everywhere! 😡 It damaged other items, and I haven't even received a refund. This is unacceptable! 😤 Contact me if possible. #CustomerService #pathetic

@dipanshu777 Hey there, We are sad to hear about your experience. As discussed over the call we have initiated a full refund for your concern. Once processed it will reflect in your account as per the standard banking timelines. Thanks

@GetSmytten @SmyttenApp Order #19286191 – Received completely wrong items, nothing matches my order. Ticket raised but closed without resolution. Return request also failing. Very disappointing service. Need urgent refund/replacement. #CustomerService #Smytten

@namanjain1116 Hey there, As per the telephonic conversation, we have addressed the query for you and shared the details via your registered mail address . Kindly check your inbox for the same. Feel free to reach out to us if you need any further assistance or have questions. Thanks

@GetSmytten please fix the issue and refund my money back 🙏😡😡 5029423

@mrdrmushtaq @cetaphil @cetaphil_jp @Cetaphil_Korea @CetaphilTH @cetaphil_id @CetaphilCol Hey there, We’ve checked this thoroughly and would like to assure you that the product delivered from our end is genuine, in good condition, and correctly fulfilled. If you have any questions or need further assistance feel free to connect via Helpdesk. Thanks

@GetSmytten @cetaphil @cetaphil_jp @Cetaphil_Korea @CetaphilTH @cetaphil_id @CetaphilCol 5037400

@cetaphil @cetaphil_jp @Cetaphil_Korea @CetaphilTH @cetaphil_id @CetaphilCol Hello i have concern i order cetaphil gently cleanser from @GetSmytten i want to check my cleanser is legit or not genuine or fake please clarify it

@charushree_90 @DrCardi0l0gist @CDSCO_INDIA_INF @drreddys @palladiumAhm @jagograhakjago @nch1915 Hey there, thank you for bringing this to our attention. The product is a non-prescription OTC item, and certain units may be provided by brands as promotional sample packs intended for trials or bundled offerings, rather than standalone sale. Thank you

@GetSmytten @DrCardi0l0gist @CDSCO_INDIA_INF @drreddys @palladiumAhm @jagograhakjago I am saying about is it legal to sell samples in retail market? @nch1915 @jagograhakjago

@CDSCO_INDIA_INF @GetSmytten selling physicians sample product of @drreddys venusia sample cream in @palladiumAhm mall

@namanjain1116 Hey there, As previously discussed over the call, the refund has been initiated and once processed will reflect as per the standard banking timeline so kindly allow the process sometime to be completed. Thank you

@GetSmytten No refund credit or compensation 😕😡

@GetSmytten what's wrong why you cancel order 🧐 5043494 please initiate refund

@Prajapati611 Hey there, We're sad to hear about your experience. We've sent you a DM regarding this please check your inbox and help us with further details so that we can assist you further. Thanks

@GetSmytten Received a tampered shampoo (seal broken & label re-applied) – unsafe to use. My complaint was wrongly closed despite proof. Request return & refund urgently or I will escalate to consumer forum. Order ID: #5042821 #GetSmytten #ConsumerRights

@_alishah1310_ Hey there, As per the telephonic conversation, we have addressed the query for you. Thanks

@GetSmytten this order shows delivered but I've never received it and I raised a concern regarding this on 16th they told me 10 days and till date no update and your team asking me to wait and wait and wait.

@aniketinvest @jagograhakjago Hi Aniket, We tried reaching you on the registered contact number but couldn’t connect. The amount is split across two orders, and the other order is currently in transit. Your concern has been escalated on priority, and our team is working to deliver it at earliest. Thanks

@GetSmytten @jagograhakjago I tried reaching via the helpdesk but it's not working, and showing an error. Kindly resolve the issue.

My sister ordered a few products from @GetSmytten and the total was Rs.425. She paid the amount via Paytm. But she received only Rs.279 worth of products. Kindly resolve the issue ASAP. @jagograhakjago #consumerrights

@historicgeo Hey there, Apologies for the delay. We’ve escalated this with our logistics team and will get it resolved for you. Please allow us some time to attempt the delivery. In the meantime, feel free to reach us through our helpdesk. Thank you.

@aniketinvest @jagograhakjago Hey there, Could you please reach out to us via the Helpdesk in the application so we can assist you better? Thanks.

@GetSmytten @jagograhakjago Order ID: 19294092

@jenniferlovebts @jagograhakjago @ConsumerAffairs Hey there, Apologies for the inconvenience caused. Based on the ticket you raised , we have initiated a full refund for the order. Once processed it will reflect as per the standard banking timelines. Feel free to reach out via Helpdesk for further assistance. Thanks

@historicgeo Hey there, Could you please reach out to us via the Helpdesk in the application so we can assist you better? Thanks.

@Payment382698 @jagograhakjago @prahladjoshi121 Hi there, Could you please share your Order ID so we can assist you better? Thank you.

Never buy product from smytten They send used product and you will receive missing items in your order @GetSmytten @jagograhakjago @prahladjoshi121

@aditiwason Hi, We’re concerned to hear about your experience and would like to resolve it quickly. Please send your Order ID and relevant details via DM so we can look into this and assist you. Your concern is important to us, and we’ll ensure it’s addressed promptly

@Forum0991 Thank you for reaching out. We’ve completed the investigation and confirm that the product was dispatched and delivered correctly. All items are safe to use. We apologize for any inconvenience and appreciate your understanding.

@GetSmytten customer gets no expiry written products on items

@MohanishDixit @jagograhakjago Hi Mohanish, We’re sad to hear about your experience and would like to look into this on priority. Could you please share your Order ID and relevant details via DM so we can investigate and assist you further? We take your concern seriously and will address it.

Never buy anything from @GetSmytten app. They are cheaters!!! They sell you counterfeit or fake products. When I called out this issue with the customer care, they denied to recall the product and issue a refund. DONOT BUY ANYTHING FROM SMYTTEN. @GetSmytten @jagograhakjago