Perry Ginsburg

@AskAmex I’ve now been on hold for almost 20 hours collectively. I’ve been told I’d be called back 5 times and received zero calls. Told my flight would be canceled once (didn’t happen). I’m extremely frustrated and feel I’m getting nowhere. Can you do nothing else to help?

@AskAmex I have spent 12 hrs on hold with Plat CS to try to cancel a flight that departs tomorrow. After reaching a human and being told the flights for all 4 members of my party were cancelled, I’m only seeing a refund for one of the flights. Help! Now waiting 4 hr on callback.