Dominik Giża

@olesovhcom What time will you start running SBG4 servers? Thank you for your answer .

Update March,23 2pm 1/2 SBG4: The servers will be UP by tomorrow. SBG1: Tomorrow we started to move SBG1 61AD-62AD to SBG4. 2-3 days of work. All 61E are moved to Croix. 62E today. A long clean up process is starting. First ETA: 20 people = 10 days. We are working to reduce it

We have a major incident on SBG2. The fire declared in the building. Firefighters were immediately on the scene but could not control the fire in SBG2. The whole site has been isolated which impacts all services in SGB1-4. We recommend to activate your Disaster Recovery Plan.

@yoursunny @MhawejEddy @olesovhcom Yes, you are right and we have been doing this for some time. But this does not explain that the declared time (24h) of a new order at OVH in a different location takes longer than the commissioning of a burnt DC. We are waiting and crossing our fingers for the launch of SBG4.

@GizaDominik @MhawejEddy @olesovhcom You shouldn't have hard-coded any IP address into device firmware, especially those you do not own. Always use a DNS name, and implement a DNS resolver in the firmware.

@olesovhcom Thanks for the information. We look forward to the launch of SBG4. Good luck.

Update March,20 3pm 1/2 SBG1: We don’t plan to restart SBG1. Ever. Servers in 61A/D+62A/D will be moved to SBG4. Servers in 61E/62E will be moved to Croix and clean up then restart in RBX/GRA. SBG4: working on the power + the network from SBG3. Then we restart SBG4.

@MhawejEddy @olesovhcom Thanks for the help. I called and wrote. Support in my country is not picking up. In fact, the most credible in all this confusion is Octave Klaba @olesovhcom

@GizaDominik @olesovhcom Try calling the customer service number regarding the newly ordered server.

@MhawejEddy @olesovhcom Not every business is an online store, etc. And if OVH realized the order placed 8 days ago and IP redirected to the new server, I would not write it.

@MhawejEddy @olesovhcom I had copies for a long time on another server. However, our business is based on devices configured for IP in SB4. A week ago I placed an order for a new server in a different location and so far they have not completed the order. I would have had the problem a long time ago

@olesovhcom 2/2 Today is March 20 and the order has still not been processed. That would have helped me to resume all my services a long time ago. If SBG4 will not be launched this weekend, I will close the company on Monday.

Update March,20 10:30am SBG1/SBG4: We don’t plan to restart SBG1 today. We want to remove all what is not needed. In parallel, we are working on the optional plan to move physically the servers from SBG1/4 to RBX. SBG3: We are restarting the operations in 1 hour.

@olesovhcom 1/2 What about SBG4? I informed my clients about the resumption of services, and you shut down the server again. Additionally, on March 12, 2021, I ordered a server (order number 144645233) to set up the server and redirect the IP address. 24H was posted on the website.

@olesovhcom Dziękuję za szybsze uruchomienie SBG4. My już możemy pracować nad przywróceniem naszych usług. Powodzenia w dalszym uruchamianiu innych szaf. Good luck!!!

Update March,15 10:30pm SBG4: all servers are UP.

@olesovhcom Please turn on the server 90B02 in the SBG4

Update March,18 / 9am Yesterday, we tested the process of the restart of the racks with a small-agile team. Today, we are starting to ramp up with more people on the site. People 24/24. Tomorrow, we will be at full speed. Today we are testing the clean up the process in SBG3

@olesovhcom When are you going to launch SBG4? Will you make it before Monday, March 22, 2021?