Global Customer Support

@Tigragirl @CapitalOfficial Hey, feel free to DM us and we’ll see how we can help. 🙂

@CapitalOfficial @GlobalPlayer Crashing constantly!!

Head to @GlobalPlayer for tickets to #CapitalSTB 2026! capitalfm.com/events/summert…

@SamAW2009 @CapitalOfficial Hey, feel free to DM us and we’ll see how we can help you. 🙂

@CapitalOfficial @GlobalPlayer Seriously….. been trying and my session expired like 3 times….Come on capital 😢😢😢

@SmoothTop500 Hello, thank you for your message. Could you please try and send your message using the button below. Thank you twitter.com/messages/compo…

Hi @GlobalSupport, we have sent you a message but not sure if it's gone through. Have you a link or other means of contact please?

@bobbothebastard Hi, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@Loomesy1984 @thisisheart Hi, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@GlobalSupport service following/linking for @thisisheart in the East Mids doesn't seem to be working since the changes were made. It's not switching with Heart WM on Coventry or Heart Northants on Northamptonshire. I also heard on forums places like Hampshire have similar issues

@MurrayKyle73012 Hi, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@GlobalSupport shout cyle and Dulux out please mistajam was my best friend

@ohsoyourkrissie @CapitalXTRA Hey, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@GlobalSupport @CapitalXTRA hi can I pls get a birthday shout out Happy 8th Birthday KylaRóse on the way to gymnastics

@_Leyanelle_ Hi, thanks for getting in touch! We can help. Use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@GlobalSupport hi, I have a Firestick and was trying to find your app to download but it doesn’t appear when you search for Global Player, is there no way for me to download your app to use through my tv?

@stephenrirving Hi, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@GlobalSupport Living in Scotland why am I continuously hearing adverts for a Sussex based children's play-park?

@rondavilar Sorry to read that! If you drop us a DM with some extra details, we'll take a look for you. Thanks.

@GlobalSupport @GorePunk92 Doesn't work for me

LISTEN UP, Stranger Things fans! WSQK The Squawk, a @stranger_things radio station, is now LIVE on your radio, @globalplayer or just say 'play The Squawk' on your smart speaker. Listen here ➡️ app.af.globalplayer.com/Br0x/s1k1yk6p

@the0bvious @miketaylor819 Hi, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@miketaylor819 @GlobalSupport I have the same issue, did they ever reply?

@GlobalSupport hi. Is capital down on Apple Music? Been trying to listen all day but hasn’t worked at all. Thanks ☺️

@the0bvious Hi, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@GlobalSupport hi 👋🏻 I don’t seem to be able to play ClassicFM across any of my Apple Music devices, is this a known issue or is there a fix?

@miketaylor819 Hey, thanks for getting in touch! We can help, use the button below to send us a DM. Thank you. twitter.com/messages/compo…

@GorePunk92 Hello! Is this resolved for you? Feel free to DM if you need any support. Thanks!

@NetflixUK @Stranger_Things @GlobalPlayer Doesnt work on Alexa

@TeacupCupcakes Hi Dawn! Yes, the text is legitimate, it's our brand new competition Christmas Cash Call. You can find more information here - winplus.classicfm.com/terms-and-cond… - Thanks!

@GlobalSupport Got this text this morning is it genuine? Thank you

@global @MoinestiFM @GlobalPlayer @ClassicFM Thanks @global. @MoinestiFM, Hello! If you need our help, please send us a DM using the button below. Thanks! twitter.com/messages/compo…

@MoinestiFM @GlobalPlayer @ClassicFM @MoinestiFM thank you for your message - if the problem persists please contact @GlobalSupport who can look into this for you.

@GlobalPlayer @global @ClassicFM What’s going on with the RDS on 100.6 and 100.9, popping in and out on my receiver.

Good news! The issue has now been resolved, so you’ll be able to enjoy DAB stations as usual. Thanks for your patience this morning. 🎶

Due to a suspected signalling fault, your listening experience on a number of DAB stations may be interrupted at intervals this morning. 🔧🛠️ We are working with our partners to resolve the issue but in the meantime, you can tune in as normal on @GlobalPlayer

@shoeholic268 @global @Merton_Council Hello, thanks for reaching out. Please could you DM us the address/location of the digital screen? Thank you.

@global @Merton_Council @GlobalSupport can someone turn it off? Or if you absolutely have to, turn down the brightness!

Hi @global @Merton_Council can you please explain why we need such a bright billboard illuminating every single home and the entire street?! All day and night long? What a waste of energy in a world we’re trying to work towards sustainability, no?

And we're back! Alexa services are back online - any issues listening, please do let us know. Our @GlobalSupport team are always happy to help 💫