Go Rewards

@lapinaylapinay @gotymebank @Rustansph @OpusMall Hi ! We’re sorry to hear about the trouble connecting your Go Rewards points. Please send us an email at customercare@gorewards.com.ph with your details so we can assist you promptly. Thank you!

Could not connect to @gotymebank for my @Rustansph marketplace @GoRewards_PH points :( 3x already @OpusMall

@orenzdino yehey! We're so glad you got to enjoy your Go Rewards points while grocery shopping! Salamat din for being a valued member!

nakapag-grocery gamit ang go rewards points 🤣 salamat ng marami @GoRewards_PH

@therestorerx @gotymebank we're truly sorry for the inconvenience that has made. To better assists you with your concer, kindly send us an email at customercare@gorewards.com.ph so we can look into your concern promptly.

@gotymebank anong reasoning bakit I can easily screenshot my personal details in-app pero hindi pwede ung QR ng @GoRewards_PH ? Eh mas need namin yun na accessible and mas maraming sensitive info sa na walang privacy screen.

@emilysia please be informed that we have already responded to your concern via email, we kindly ask that you reply within the same email thread. We truly appreciate your understanding and cooperation.

@GoRewards_PH How to get an actual person to assist? I've opened multiple requests, different channels and all I get are your auto responders.

@therestorerx @gotymebank For security purposes, Go Rewards partner stores will no longer accept QR code screenshots. To protect your account, please present the live QR code from your Go Rewards app, which includes a timer feature to ensure added security. Thank you for your understanding!

@therestorerx @gotymebank Greetings from Go Rewards! To keep your account safe, QR code screenshots are no longer accepted at any Go Rewards partner stores. Please use the QR code directly from the Go Rewards app, which has a timer for extra security. Thank you for your understanding!

@therestorerx @gotymebank Thank you for reaching out to the Go Rewards Team. We sincerely apologize for any inconvenience you’ve experienced. For our reference, may we ask if you already have a ticket number? If not, kindly email us at customercare@gorewards.com.ph (mailto:customercare@gorewards.com.ph...

@gotymebank @GoRewards_PH can someone explain why I can screenshot every single page / detail of my Gotyme BANK account but I can’t do the same for my GoRewards account? Hassle sya…

@emilysia please be advised that your concern has been forwarded to our Technical Team for further checking. We appreciate your patience as we work on this, and we’ll get back to you with an update as soon as we receive feedback.

@emilysia apologies for the inconvenience. Your concern has been escalated, and we're actively following up. We'll update you as soon as we hear back. Thanks for your patience.

@emilysia We truly appreciate you for providing your reference ticket number. Rest assured that your concern has been forwarded to our team. You can expect a response via email as soon as possible. Thank you very much!

@emilysia Thank you for reaching out to the Go Rewards Team. We sincerely apologize for any inconvenience you’ve experienced. For our reference, may we ask if you already have a ticket number? If not, kindly email us at customercare@gorewards.com.ph so we can assist you more efficiently...

@imlexandra I have already notified our concerned department about this, and please expect a response on your email as soon as possible. For better privacy and secure communication, please let’s use email as our main way of correspondence, this ticket is now closed.

@GoRewards_PH hello i submitted 3 requests on your help center and have not gotten it resolved at all. It’s been almost 2 weeks already

@imlexandra Hello we sincerely apologize for the delay in addressing your concern. We understand how important this is to you, and we truly appreciate your patience. To help us locate, may we kindly ask you to provide the ticket numbers of the submissions you made on our Help Center?

@achenggu we've already responded on the email. To ensure we can assist you further without delay, we kindly ask that you continue the conversation by replying directly to that same email thread. This helps us keep everything in one place for faster and more accurate support.

@GoRewards_PH your customer service sucks. No response

@achenggu we understand how important this matter is to you, one of our team already responded on the ticket you've provided. Thank you once again for your understanding and continued trust in Go Rewards.

@achenggu we're truly sorry for any inconvenience you've encountered. Kindly send us an email at customercare@gorewards.com.ph so we can look into your concern promptly. Thank you very much!

@santopablito Thank you for contacting the Go Rewards Team. For my reference may we ask if you already have a ticket number? For proper handling and a quicker resolution of your issue.

@GoRewards_PH can only be contacted thru email and even that is not working. HELP

@troybtroyb We would like to inform you that we've already created another follow-up regarding your concern. Please rest assured that we will be providing you with updates regarding this as soon as feedback is available. Thank you very much for understanding.

@GoRewards_PH I can't merge my GoTyme card to my GoRewards app. "We were unable to find an existing Go Rewards with your exact details" Ticket: 1410719

@troybtroyb We sincerely apologize for any inconvenience this may have caused. We appreciate you sharing your reference ticket number. Rest assured, our concerned team has been notified, and you can expect a response via email as soon as possible. Thank you for your patience!

@dsiFMDcmo Go Reward team here! We sincerely apologize for any inconvenience you’ve experienced. For our reference, may we ask if you already have a ticket number? If not, kindly email us at customercare@gorewards.com.ph so we can assist you more efficiently. Thank you very much.

@GoRewards_PH i just want to follow up the crediting of my unremitted points from my Union Bank Cebu Pacific Platinum card. Thank you