Graham Martin

@MDPIOpenAccess Hi. You've added me to one of your mailing lists and the unsubscribe button doesn't work. Please could you remove me?

@EastMidRailway Hello there. I've still not heard anything from the Delay Repay team on this. Should I have?

@Graham_P_Martin No problem Graham, I will pass this over to the team (they work Mon-Fri 0800-1900) just bear with us as we have a lot of contact at the moment ^CG

@EastMidRailway I'm trying to submit a Delay Repay claim but your online form is not working. It tells me to select stations from the drop-down menu but no drop-down menu appears! Have tried in multiple browsers. Can you assist please?

@trentbartonland And now the return bus sent back to the garage leaving about 30 people to wait for the next one at the bus station. Really Good Bus Company...

@Graham_P_Martin Hi Graham. Unfortunately, you would need to be on strong signal or Wi-Fi to load the QR code up. We would always advise to do so , before leaving home. I'm so sorry! ~ Henry

@trentbartonland Hi there - can you help with the app please? It's refusing to give me a code to scan so I'm having to pay by card instead.

@EastMidRailway ET5916723. Thank you for your help.

@Graham_P_Martin Please can you give me the ref number for that contact and I will ensure that the team look into this for you, the ref will begin with ET and then will have numbers ^CG

@EastMidRailway I've done that already. I received what looked like an automated reply, telling me to use the Delay Repay system. I replied to that, stating that the Delay Repay system wasn't working, and have received no further reply.

@Graham_P_Martin 2/2 the online system recently ^CG

@EastMidRailway Yes.

@Graham_P_Martin Are you still having problems submitting your claim? ^CG

@EastMidRailway Anything further on this?

@Graham_P_Martin Good Afternoon Graham, I am sorry to hear this. I will find out if this has been rectified or not for you. ^KP

@BristOliver Following the reference chain, I think the original source is frontiersin.org/journals/medic… - which is based on patient reported symptoms at 12 months *after Covid hospitalisation* (not in the general population).

@EastMidRailway Still doesn't seem to be working - can you advise when it will be resolved?

@Graham_P_Martin Hi Graham, we are currently having issues with the Delay Repay website. I do apologise for this, it is affecting all customers. We hope to have this resolved over the weekend. ^WG

@greateranglia Thanks for following up, Johnny. I imagine there are plenty of people who don't have season tickets but are regular passengers, so it's good to know they're looking to improve the system.

@Graham_P_Martin The team are working on finding a solution for this. Apologies for the frustration. 2/2 - Johnny

@greateranglia Why isn't it possible to submit a Delay Repay claim for a non-season ticket when logged in to your Delay Repay account? This means I have to re-enter my details every time, even though you already have them - including things like bank account details.

@greateranglia OK, thanks Georgie.

@Graham_P_Martin Hi Graham. I am unsure of this. I will raise this with our team for feedback. - Georgie

@CrossCountryUK Thanks for your advice. I know none of this is the social media team's fault!

@Graham_P_Martin They may be able to speak to them on your behalf. 03447 369 123 (option 4) Mon-Fri 09:00 - 17:00 Sat 09:00 - 16:00. ^JM

@CrossCountryUK Hi - I'm trying to make a change to an advance ticket that I bought on your site. I used to be able to do this online but it seems not to be possible since you changed your website. Are you able to assist? Thanks.

@CrossCountryUK I've provided them with the old tickets and the new ones. They say they can't find the transaction IDs on the new ones. They are there but in a different format. The most recent email from them asked me to clear cache and log in again. They seem unaware there's a new system!

@Graham_P_Martin Apologies for the issues you are experiencing. The team should be able to locate bookings by using your email address or even your payment details, for example the card type and last four digits, unless this is also an issue they are having? . ^JM

@CrossCountryUK I'm trying to do this but I'm hitting a brick wall. They are asking me for the transaction ID for the new tickets. I've told them but they refuse to accept it's accurate because it's in a new format! Has anyone told them the system has changed?

@Graham_P_Martin Hi Graham. At present, the only way would be to contact our Web Support team who are the only ones able to view and amend those previous bookings - 0371 244 2389 (Open 7 days a week 08:00 to 22:00) or sales.support.crosscountry@trainsfares.co.uk Sorry about that ^JR

@CrossCountryUK Hi - I'm trying to amend an advance ticket on your new site/app - changing to a different day at the same price. It won't work (possibly because there's no difference to pay?) Website just logs me out. App gives this error. Please could you look into it? Thanks.

@CrossCountryUK OK, thanks, I'll do that. Do you know whether in future, for tickets purchased on the new app/website, it will be possible to make changes to advance tickets online?