Group 1 Automotive UK

@spikestweeting Hello @spikestweeting, we're sorry to hear this and would like to assist you. Please can you check your DMs as our team will reach out to you shortly.

@group1autouk trying to get Group 1 Norwich to call to help with buying a car seems impossible. No one answers the phones and the AI bot is frustratingly awful. Clearly selling enough cars to not worry about this.

@NathanioQuick Our team will be in contact within 24 hours to provide an update on the matter for you. Please send us a DM if you don't hear back from the team by the end of tomorrow. Thank you.

@group1autouk Thank you. Do you have a rough guidance for when someone will respond to me please?

@group1autouk struggling to get your Group 1 Assured to respond properly to a post purchase issue. I've had to get the finance company involved instead of a simple refund being issued. It's not good customer service and has ruined the purchasing experience. Help!

@NathanioQuick Thank you for your patience while our team investigates this further. We can confirm the team has seen this and is actively discussing it with the site. They will be in touch with you directly if they require any further information. Thank you.

@group1autouk I have emailed the address as requested. I hope you can help resolve the issue and try and change my perception of the Group 1 Automotive group.

@einefather Hello @einefather, we're sorry to hear you feel this way and would like to understand further why this is the case. Please can you email our team directly on 'tellusmore@group1auto.co.uk' and they will be able to look into this further. Thank you.

@group1autouk avoid using this company - especially if you are. motability customer, do not accept your conversation as what you’re signing and ask for print outs don’t sign on screen assuming your specialist can be trusted.. beware - they also don’t listen to complaints

@MTNMoMo1 Hello @MTNMoMo1, thank you for the additional information provided. We will respond via DM to ensure your privacy is maintained with the additional information we require to assist you further. Thank you.

@group1autouk July 2024, I incurred a cost just shy of £3,000.00 to repair a Diesel Exhaust Fluid (DEF) / AdBlue system fault on my vehicle. Shortly thereafter, I now have an Engine Management light on for the same system this time DEF temperature sensor which I also paid to have it diagnosed

@Group1JaguarGroup1 @group1autouk took over Inchcape and instantly made them look like the good old days. A masterclass in how to downgrade a customer experience. Please for your sanctity, AVOID

@Rob369089325782 Hello @Rob369089325782, we're sorry to hear this and would like to assist further - please can you respond to our DM with your best contact number and we will ask our team to reach out directly. Thank you.

@group1autouk any chance you can get someone to answer the phone at your VW Altrincham branch? I’ve been waiting for a call back for 2 weeks and can’t get through on any of the numbers listed. Panroof not working on my 10 month old £50k car. Thanks

@mattskanaut Hello @mattskanaut, we're sorry to hear this is the case, and would like to investigate this matter further. Please can you DM us with your registration and full name, and our Customer Experience Team will investigate this with the site on your behalf. Thank you.

Just to be clear, this is a business lease, yet no mitigation or courtesy vehicle has been provided. We're struggling to understand how this aligns with Kia's commitment to SME customers. @KiaUK @KiaUKPR @group1autouk @ALDAutomotiveUK

Very disappointed @KiaUK @KiaServiceUnit @KiaUK @KiaUKPR @group1autouk @Group1Auto @ALDAutomotiveUK my leased, 1 year old Kia Niro EV has been off the road for 2 weeks. Nada about when it will be fixed. Told I'd have a temporary vehicle today, nada. Nada call backs. Avoid Kia!

@ibzzhussain Hello @ibzzhussain, we're sorry to hear that is the case. Please can you call our Customer Experience Team on: 03331 300 108.

@group1autouk I sent numerous emails to that email account - no reply!!! Do you have a contact number so i can speak to someone?

@group1autouk what is your complaint procedure? I have messaged via your website numerous times and have emailed BUT no response at all! Even tho they said they will get back to me in 5 working days!

Happy Valentine's Day from Group 1!🌹 Whether you’re celebrating with someone special, sharing the love with friends, or treating yourself, we’ve got you covered. Love is in the air... and great deals are in our showrooms. 😉

@mufc126 Hello @mufc126, thank you for letting us know, and we apologise that you are experiencing this issue. Please send us a DM with some more details and we can ask our team to contact you back in the meantime. Thank you!

@group1autouk trying to book online a mot and service but it’s not bringing up any centres when I put in my postcode, looks like a fault

@ListerLawrence Thank you for your kind words @ListerLawrence. We're glad to hear our team looked after your dad with the purchase of his new Range Rover, and wish him many happy miles in it!🙌

Not everyone gets it right all the time, but the service from @LandRoverUK, @group1autouk and @thepaddymcg in sorting my Dad out with another brand new Range Rover has been superb. Yes I know, people will say it shouldn’t have gone wrong in the first place, but in all businesses it’s how you’re looked after when things DO go wrong that you can tell what kind of company they are. Plus, everyone knows if you could only have one car it would be a Range Rover!

@houghtonc79 Hello @houghtonc79, we're sorry to hear this. Please can you send us a DM with your details, and we can ask the team to call you directly. Thank you.

@MercedesBenzUK @group1autouk Please tell me why I'm being forced to listen to this crap rap whilst in your Warrington dealership? It's bloody awful and I've had 2 hours of it now. Someone shoot me!! #MercedesBenz

@Petersm34535768 We're more than happy to have been able to assist you with this, and will take the notes on board and pass them on to our team to feed back to the site. Please feel free to reach out to us again if ever you require our assistance!

@group1autouk just like to thank you all at Jaguar Guildford for the help you gave me in finding and repairing my E pace although communication could be better . Thank you

@JoNorton76 member of the team will be in touch to help resolve this for you. 4/4

@JoNorton76 reviewed and addressed. We would like the opportunity to look into your specific booking and assist with rearranging this at an alternative location, if you are happy for us to do so. Please send us a private message with your vehicle registration and contact details, and a 3/4

@group1autouk your level of customer service over the closure of your Telford site has been very poor! An email saying closing 31st Dec, booking for today, only to find you had already closed the site when attending this morning. You emailed 2 days ago to confirm the booking!