Ecobank Group

@Becky4971 Kindly be informed that you have been engaged via DM. Thank you.

@GroupEcobank Hello??

When women thrive, Africa thrives. Across Ecobank, our leaders speak with one voice: gender equality is central to how we lead and grow. Driven at the highest level, this commitment translates into action — through mentorship, talent development and access to opportunity. Because for us, gender equality is not a conversation. It is leadership in action. ▶️ Watch the video to hear from our leaders. 📄 Explore our Gender Equality brochure via the link here: ecobank.com/gender-at-ecob… #IWD2026 #GiveToGain #EcobankImpact #EcobankGiveToGain

@Becky4971 Kindly follow us and retry sending your message via DM. Thank you.

@GroupEcobank Your dm is locked

@Becky4971 Hello @Becky4971, thank you for reaching out to us. We are sorry about your transaction dispute. Please confirm the transaction amount and your account number via DM so we can assist you further.

@GroupEcobank Ecobank where is my money??? I made a transaction over 24 hours ago and it failed so where did my money go? I’ve laid complaints, called customer care, sent emails and no response till now.

@Michell80910252 Hello @Michell80910252, thank you for reaching out to us. We deeply regret any form of inconvenience regarding your complaint. We are unable to send you a DM. Please reach out to us via our other social media platforms. IG: Ecobank_Nigeria Facebook: EcobankNigeria. Thank you.

@GroupEcobank Hi, good morning. I have a savings account I do not have an ATM for neither have I used the bank app for it. I have an emergency and I need to make a transfer from that account. How do i go about it?

@EkaetteUdi55707 Hello @EkaetteUdi55707, thank you for reaching out to us. We are sorry about your negative balance. Please provide us with your account number via DM so we can assist you further. Thank you.

@GroupEcobank My account is on the minus why

…WhatsApp on +2348087603717, or you can reach our 24/7 Contact Centre on 0700 500 0000 email ENGContactCentre@ecobank.com...2/3

@AdeyanjuSawa Our sincere apologies for the late response. Please check your DM for a response from us. Thank you.

@GroupEcobank Moved from my moniepoint to my Ecobank account 5281114863. ADEYANJU Sawa Joshua

@AdeyanjuSawa Please confirm the name of the recipient and the bank too to enable us to check further. Thank you.

@GroupEcobank 5281114863 Adeyanju Sawa Joshua At 4:16pm. A sum of 60,000 initiated on 19th March, 2026.

@AdeyanjuSawa We appreciate your response. Your complaint is being reviewed for feedback shortly. However, we would like a response provided directly subsequently via DM to enable us to assist further. Thank you.

@AlphaDhope Hello @AlphaDhope, Thank you for contacting Ecobank. How may we assist you today?

@GroupEcobank Kindly respond to me I have an urgent complaint to report... Urgent please

At Ecobank, we support women’s participation in Africa’s economy — as entrepreneurs and leaders. In 2025, 103,000+ women entrepreneurs in 32 African countries were supported through Ellevate by Ecobank. 📘 Full report coming soon. #EcobankImpact #EllevateByEcobank #IWD2026

@AdeyanjuSawa Kindly provide us with your Ecobank account number, amount, and date via DM for further assistance. Thank you.

@GroupEcobank Please respond to my message.

@AdeyanjuSawa Hello @AdeyanjuSawa, Thank you for contacting Ecobank. We sincerely apologize for the disputed transaction. Kindly provide us with your Ecobank account number, amount and date via dm for further assistance. Thank you. x.com/messages/compo…

@ecobank_nigeria @GroupEcobank kindly explain to me why I got a message that my account was credited but the old balance is still showing.

@Nwa_Robinson Hello @Nwa_Robinson, thank you for reaching out to us. We regret any inconvenience regarding your transaction complaint. Please provide us with your account number via DM for further assistance. Thank you.

@ruffydfire @GroupEcobank I made a transaction from my ecobank to my moniepoint, Money was debited but did not reflect on my Moniepoint account. Total amount is 370,000 today

The First Lady, Senator Oluremi Tinubu, is scheduled to preach at Lambeth Palace in London on Thursday as part of activities lined up for President Bola Tinubu’s state visit to the United Kingdom. Lambeth Palace serves as the official residence of the Archbishop of Canterbury and is a central site for the Church of England. According to details of the official itinerary published by AFP, the First Lady will also meet with representatives of the Church of England during the visit.

@tisterpunter014 Hello @tisterpunter014, thank you for reaching out to us. We are sorry to learn about the balance discrepancy on your account. Kindly provide via DM, your Ecobank account number, the amount sent and date for further assistance. Thank you.

@GroupEcobank I sent money from my account to my eco bank account, and I have received notification that my account was credited but the balance is the same.

…WhatsApp on +2348087603717, or you can reach our 24/7 Contact Centre on 0700 500 0000 email ENGContactCentre@ecobank.com 2/3

🏆 @GFmag Awards | Proud moment for the Ecobank team in London. Multiple awards recognising our leadership in trade, supply chain and FX across Africa. One network. Real impact. 🙏 Thank you to our clients, partners and Ecobankers. #Ecobank #GlobalFinanceAwards

@Chokd001 We apologise for the experience. Please confirm if you have proof of the successful payment a,d kindly share if you do to enable us to proceed further. Thank you.

@GroupEcobank I can’t sent a Dm across..i don’t have an account with your bank i planned on going to do a cash pickup..please i need the money as soon as possible.

@Chokd001 Hello @Chokd001, thank you for reaching out to us. We apologize for the delayed inflow. Kindly provide via DM, your Ecobank account number, the amount and date so we can assist you further. Thank you.

@GroupEcobank Hello @GroupEcobank I have been sent money for over two weeks now via Rapid Transfer and I haven’t gotten it

@Tflowmusiq Please check your DM for a response from us. Thank you.

@GroupEcobank There is no message option are you guys fucking kidding and Is Sme bank app no longer working

Did you know that ? With Ellevate, we go beyond promises and yearly resolutions – we offer the most comprehensive suite of business and personal banking solutions to help women grow, connect and thrive. 🌍 Across Africa, our Ellevate program empowers businesswomen and professionals by providing access to finance and smart banking solutions, access to local and international markets, and access to capacity building. Join the movement or refer a friend to unlock your potential now at brnw.ch/21x0Icu! #EllevatebyEcobank #IWD2026 #EcobankImpact

@Tflowmusiq Please be informed that our DM is open. Thank you.

@GroupEcobank I can't send you dm your dm is not even open

Hello @Tflowmusiq, thank you for reaching out to us. Your post caught our attention. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. However, if it is more convenient for you, please engage us via DM and we will do our best to resolve the issue. Thank you.

@GroupEcobank You guys have kept me stranded useless bank I have been trying to transfer from Sme ecobank to my other account and it is not opening at all..