Grumbleduck

@anishmatthai @virginmedia @anishmatthai We have the exact same issue! May I confirm what program you used to track the packet loss so we can take a look at our own? x

@virginmedia So I am looking at £9.33 per day for a total loss of service after 2 full working days from registering the loss of service to you. I registered this with you yesterday. So by Tuesday if it isn't resolved I assume I will be credited the £9.33?

@Grumbleducky We would not provide credit for a loss of earnings. You can find our credit policy here: virg.in/autocomp ^ZR

@virginmedia it says our internet is online, no issues, can access some software. Checked virg.in/servicechecker and it shows no issues but internet drops every 2 - 3 minutes, for the last several hours. I work from home and this is effecting my business.

@virginmedia Which line of communication must I visit to receive compensation for the hundreds of pounds of loss revenue? And what documentation would I need to provide?

@Grumbleducky I'm afraid until the technician arrives to take a look over things we won't be able to restore your services. ^ZR

@virginmedia What can you provide in the meantime? I cannot go until Tuesday without delivering client orders. That would be a large chunk of revenue gone because I cannot get online. That would be nearly a week of none paid work!

@Grumbleducky I apologise for any issues that you're facing. I'm confident that the technician will be able to help. Let us know how the visit goes. ^ZR

@virginmedia Our biggest concern is that the exchange is directly outside our home. Everybody nationwide is having issues. In the meantime, I am unable to deliver my customers orders due to the internet not working. I am at a substantial loss everyday. I can provide figures if required.

@Grumbleducky Their visit won't solely be looking at the router. They'll be checking the connection within the home, into the home, and up to your local cabinet too. They'll be able to narrow down and help resolve the problem ASAP. Keep us posted. ^ZR

@virginmedia Tuesday 4PM - 7PM. However they will be coming to see that the router does work and the issue lays with Virgin Media. Our router is absolutely fine.

@Grumbleducky I do apologise. When has the technician visit been scheduled and booked for? ^ZR

@virginmedia We have also contacted you by phone to be told there is an issue with our router. There is no issue with our router if millions of people are having the exact same issue nationwide. We need to wait 5 days for a technician. Not acceptable!

@Grumbleducky Hi, Grumbleduck. I'm so sorry to hear that you're facing some broadband issues recently. Is your wired connection impacted too, or just wireless/Wi-Fi? ^ZR

@virginmedia Wired connection. We have reset router, checked cables, performed speed tests. We are down by 30mb on a 125 package. Intermittent drop outs. We are just about to start a new contract with you (30 day cool off) and this doesn't bode well.

@FiverrSupport My account has been temp' disabled for nearly 24hrs with no information. You are also cancelling my approved completed orders because I am unable to reply to my customers as you have stopped my inbox! I have lost over 100 dollars this morning! 7037891 & 7033370

@FiverrSupport I am incredibly distressed and in panic about what is happening. Could somebody please get back to me as quickly as possible? I have customers and orders that need to be handled. x

@Grumbleducky Hello there! Thank you for the ticket number, one of our agents will follow up with you soon!

@FiverrSupport I have received a support ticket from yourselves regarding account security. I have provided all the information you have requested but heard nothing from you #7033370

@FiverrSupport I have created a ticket (waiting) I need to deliver artwork - when I send, it uploads fine, but nothing is showing in the activities feed. The buyer can see something has been sent, but the order status doesn't change to delivered and there is no file preview.

@NewsfeedsMedia Incorrect :)

Samuel L Jackson is assisted by TWO stunt doubles while filming Secret Invasion newsfeeds.media/samuel-l-jacks…

@harisyouidiot Ooh thank you! I am in there somewhere :) x

@harisyouidiot Do you have the full video of this? :) x

@DVLAgovuk @DVLAgovuk Regrettably this doesn't help Katie. I do not have the vehicle, so I cannot input the VIN number on the website to request a new V5. I don't have a V5 to send to DVLA.

@Grumbleducky I really hope this helps, take care! Katie.

If you’ve changed address, update your driving licence details and vehicle log book with DVLA online. It’s quick and easy. gov.uk/tell-dvla-chan… #DVLAonline

@DVLAgovuk You've issued me with a fine of a vehicle I do not own. I sold the vehicle in August 2021. I don't have the V5 as the dealership took it from me. I cannot request a new V5 as I cannot access the VIN no. of the vehicle as it's no longer in my possession! Contact me!

@DVLAgovuk Can't even speak to someone about a vehicle and now issuing me thousands of pounds of fines for a vehicle I do not OWN!