Mike Guadango

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Mike Guadango

Mike Guadango

@Guadango

Jesus is my lord. Trainer, Bodyworker, Owner at Freak Strength https://t.co/mKsElYo9nu I use my twitter mostly for note taking/diary

12 Wright Way, Oakland NJ Katılım Mayıs 2010
320 Takip Edilen2.9K Takipçiler
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Mike Guadango
Mike Guadango@Guadango·
What is my business & why do I have it? After years of wrestling with this, I may have clarity: 1. To steward the gifts God gave me through coaching 2. To generate income to help support God's people – my family & tithing 3. To use the gym as a platform to point people toward God
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Mike Guadango
Mike Guadango@Guadango·
Quality is not a virtue, it is a cost saving, revenue generating strategy to succeed in the market place. - The Managers Handbook
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Mike Guadango
Mike Guadango@Guadango·
Have customer service that is not only the best, but is legendary.
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Mike Guadango
Mike Guadango@Guadango·
Loyalty is not earned by being perfect all the time. It is by proving how well you do when things go wrong. - The Managers Handbook
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Mike Guadango
Mike Guadango@Guadango·
Be manically obsessed with making your customers happy
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Mike Guadango
Mike Guadango@Guadango·
Research shows that wowing results in 5x more sales than paid advertising - The Managers Handbook
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Mike Guadango
Mike Guadango@Guadango·
Meeting the basic needs of your customers is not enough to build loyalty - The Managers Handbook
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Mike Guadango
Mike Guadango@Guadango·
Winning requires carefully identifying a customer segment that has unique definitions of quality and then meeting those needs with a “vow to wow” - The Managers Handbook
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Mike Guadango
Mike Guadango@Guadango·
Don’t be all things to all customers
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Mike Guadango
Mike Guadango@Guadango·
"Do what you do so well that they will want to see it again and bring their friends" Walt Disney
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Mike Guadango
Mike Guadango@Guadango·
"If I had asked people what they wanted, they would have said faster horses" - Henry Ford
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Mike Guadango
Mike Guadango@Guadango·
28% of unsatisfied customers are intent on leaving their supplier, yet, 20% of satisfied customers are intent on finding a new supplier. - The Managers Handbook
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Mike Guadango
Mike Guadango@Guadango·
White glove service doesn't matter if you smell like trash.
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Mike Guadango
Mike Guadango@Guadango·
Your definition of quality must meet your customers definition of quality
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Mike Guadango
Mike Guadango@Guadango·
Repeat customers – Stay longer, buy more and more actively promote product to others
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