César Guareschi

@TheFigen_ Mate! Chimarrão! All day and everyday.

What is that? Have you ever tried this?

@AmericanAir Not gonna happen! I’m feeling like your costumer care service and central baggage resolution center: lazy, ineffective, and unresponsive. But it doesn’t mean that i’m not going to sue you again

@GuareschiCesar Please DM your delayed bag file code, as well as the details of what happened, so we can take a look.

Hello, again, @AmericanAir! Just because I sued you, and won, you have no right to cancel a check regarding the expenses from you ESSENTIAL ITEMS during the almost 30 days without our bags!

The aurora borealis, or northern lights, in Manhattan-KS on 05/11 and 05/12. Absolutely stunning! Glad to be able to see it for the first time in my life!

If you are able to collaborate, please do so! Any amount is more than welcome to help countless families and individuals that already lost everything, and now are lacking in drinking water, cleaning supplies, clothes, and food!

I kindly ask for your help for my home state in Brazil. Flooding and landslides have killed 56 people. 67 people are missing. At least 500,000 people are without power and clean water. More rain is expected. gofund.me/1d62ecd0

Great opportunity to learn about #soilhealth, #croppingsystems, and #sustainability! Joins us on April 5!

@AmericanAir @AmericanAir, my bag is currently in EZE airport, was received by American Airlines yesterday. I need this bag to be delivered in Neuquen province before Jan 7th, when we leave again. No success trying to contact the American staff on EZE again, as always. I need answers

@GuareschiCesar We understand the importance of having your belongings with you when you travel. Do hang in there with the team as they work to get your baggage to you.

@AmericanAir If your decision makers would went through the same situation that I, and probably other many people, go through, more than half of your staff would be fired the next day. I’m sorry, but that’s the truth

@GuareschiCesar Our customers deserve the best treatment, and we'll be sure to share your feedback with our decision makers. Our team will liaise with you regarding your bag.

@AmericanAir Well, i’m not so sure about it. I just learned that my bag was found because I called myself to check the status of my claim. Your costumers deserve a way better treatment

@GuareschiCesar Once our Central Baggage Team has an update, you'll be the first to know. Thanks so much for your patience thus far.

@AmericanAir How do you want me to believe it if they cannot even reach your staff on EZE airport? I’m sorry but my patience is already gone a long time ago. The only thing I want is my bag safely delivered to the address filed on my claim, and soon

@GuareschiCesar Please be assured that our Central Baggage team is working closed with our Airport teams to reunite you with your bag. We appreciate your patience.

@AmericanAir I am working close to them since my bag was delayed more than 5 days. The person in charge of my case already changed 2 times, and it’s almost impossible to reach them when calling. What I just need are answers, and it should not be that difficult to get.

@GuareschiCesar We understand your frustration, and we're sorry. Our Central Baggage team are the experts to assist you to finalize your claim. Please continue to work with them directly.

@AmericanAir Now the bag is again in Buenos Aires, for four days already. And my hopes to be delivered on my address in time are close to 0%. It’s been two days that your central baggage staff tries to contact EZE staff without success. Your internal communication system just doesn’t work

@GuareschiCesar We've asked our team in Central Baggage to review your claim again. They'll reach out soon.

@AmericanAir On 12/28, my bag was found in Buenos Aires. And on that day I called maybe a dozen times asking to hold the bag on that airport because I was going to be there on the next day and could take the bag personally. You guys just ignored this claim and sent the bag to Brazil anyway

@AmericanAir Every time they cannot reach your staff, they left a message. However, I never saw any answer to these messages. I need this bag to be delivered on the address listed on the file before I leave the country again and the mess starts all over again.

@AmericanAir I just spent the last 30 minutes talking with your central baggage department in Dallas. They tried to reach American baggage department at Buenos Aires airport, without success. And it has been like this since my first call almost a month ago.

@AmericanAir Maybe he can help to find my bag, which you guys lost almost 20 days ago already. We deserve an update @AmericanAir

Even Santa needs a vacation after the holidays. 😉 Time to take the holly jolly spirit all the way to the beach. ✈️ 🥰 🏖️

@AmericanAir My bag is missing for 14 days already @AmericanAir, please do better

“If you’re flying with American this holiday season, know we’re ready to get you where you’re going in time for the holidays,” said David Seymour, American’s Chief Operating Officer. bit.ly/478SJ6H

@AmericanAir Update from a 1 hour call with your baggage resolution center 5 minutes ago @AmericanAir: no update. You should do better

@AmericanAir Update about 13 days since @AmericanAir lost my luggage: no update

@GuareschiCesar An update will be provided soon. Thanks so much for your continued patience.