HBO Max Help

@ConsequencesRen Hi, we see you're having some trouble with the sound quality and we are here to help. We have some troubleshooting steps here if you could try any you haven't yet: bit.ly/3GKfrLa. If these steps don't help, please DM us with what device you're using to stream. Thanks! x.com/messages/compo…

@hbomax please turn the volume up. I’m at Max and still can’t hear talking

@NPC_bigJohnson Thank you for your feedback. We understand your frustration. Language options vary by title and region, but we've shared your request for Italian dubbing and subtitles for The Equalizer 3 with the appropriate team. We appreciate you taking the time to let us know.

@hbomax I realize that "The Equalizer 3" is a few years old, but HOW do you not have Italian dub or subtitles?

@ComradeCrivz Hi there, thanks for reaching out. We have some tips here: bit.ly/4fjdZfH that may help you with the subtitles on HBO Max. If you need further assistance, please send us a DM and let us know what happens when you attempt to stream with subtitles. x.com/messages/compo…

@hbomax fix your subtitles, plz!

@kelseaadawnn @hbomax Hi there! Thank you so much for reaching out. We’d be happy to help you get signed in and streaming on your phone. When you have a moment, please send us a DM with your first and last name, along with your HBO Max account email, so we can get started. x.com/messages/compo…

@hbomax why do I keep getting this? I travel a lot and I cannot log in to watch tv on my tv or phone.

@RealCyberkitten @hbomax Hey Andreas! Thank you so much for reaching out. Please try the steps for your device model at help.hbomax.com/troubleshoot. If you need further assistance, feel free to DM us your first and last name along with your device model so we can take a closer look. x.com/messages/compo…

An i the only one just getting a Black Screen with Audio for the new Episode of #HouseOfTheDragon? I've deleted and reinstaled the app. Everything else works. @hbomax WTF?

@joshidell Hi again, Josh, glad to hear its working again. We appreciate your feedback regarding driver audio and we will share it with our team. Please don't hesitate to reach out in the future if you need any assistance!

@hbomaxhelp @JessieLC24 @hbomax Seems to be fixed now. Just tired of the leaderboard not working on driver cams like 3 weeks in a row. Glad you got it fixed for today.

@hbomax IN-Car Leaderbaord not showing and where car is running not changing when they pass cars

@joshidell @JessieLC24 @hbomax Hi Josh, thanks for contacting us. We'd like to learn more about your experiences while streaming NASCAR on HBO Max and see what we can do to help. At your convenience, please send us a DM with the device you're using to stream as well as driver cam that you're viewing. Thanks!

@JessieLC24 @hbomax @hbomax why is there a problem with driver audio or leaderboard like every other week for the only thing I’m paying for in your service?

@JessieLC24 @hbomax Hi Jessie, thanks for reaching out. We understand the leaderboard is not showing and we'd like to learn more. At your convenience, please send us a DM and let us know what device you're using and driver cam you're streaming. Thanks!

@aljovin9 Hi Alex, we can answer your question. All plans have skippable promotional trailers, which are not considered ads, while the with ads plan also includes non-skippable ads during the content. Please visit help.hbomax.com/ads for more information. Thanks.

@hbomax hey HBO MAX if I pay for HBO MaX PLUslS without ads WHY AM I seeing PREViEWS for your new new shows before shows I am trying to watch. PREVIEWS ARE ADS

@lvuexxx Hey there! We'd like to make sure you're able to stream on HBO Max without any issues, so we'd like to look into this further with you. Would you please send us a DM with your HBO Max associated email, the first and last name on the account, and your subscription plan type? x.com/messages/compo…

@beasaspaburk Hey there! We'd be happy to look into this and help get your playback controls working correctly. Please try our troubleshooting steps listed here bit.ly/3LILhKC for your device. If you continue to have the same experience, please DM us with type of device you're using. x.com/messages/compo…

Hey @hbomax, please fix your rewind/fast-forward controls. They’re easily the most frustrating of any streaming app. Great content, terrible playback experience. Do better.

@youwish2015 Hi there! We really appreciate your feedback on helping us improve HBO Max. We will make sure to pass along to our team that you want to see Mommie Dearest added to our library in the future. Thanks so much for being a fan!

I almost broke down and bought it. Thanks @hbomax now put “Mommy Dearest” on yall streaming platform

@mr_sokolik Thanks for letting us know you'd like to see Superboy added to HBO Max. We will pass this on to our team, but in the future you may want to use our feedback from at help.max.com/feedback to let us know what you’d like to watch on HBO Max. Thanks.

@hbomax Big fan of your streaming app & love many shows on there especially the superhero shows & cartoons. I was hoping that u could add the live action show of Superboy on your app & that show was made in the 80's & would love to watch it again.

@revdirty51 Hi there, thanks for reaching out. We have some steps here: bit.ly/3H7lb1K that should help with the volume discrepancies you're seeing on HBO Max. If you need further assistance, please send us a DM and let us know what device you've noticed this behavior on. x.com/messages/compo…

@hbomax hi. Please fix the volume in your app.

@madshock Hi Oliver! We'd like to make sure you're able to sign in and stream all of your favorite titles! Please try out our tips here help.hbomax.com/signin for a possible fix. Otherwise, DM us with your HBO Max associated email and the first and last name on the account. Thank you! x.com/messages/compo…

@hbomax fix ur iphone app, can’t even log after paying so I had to cancel after payment. What a waste of money.

@michael30909628 Hi Michael, we love hearing what you want to see added to HBO Max. We appreciate you letting us know that you want to see a 4K remaster of Sin City Diaries. We will be sure to pass this along to the team for suggestions on what to add in the future. Thanks so much!

@hbomax You should have a 4K remaster of "Sin City Diaries" please

Are they even reading the comics?#TheBigBangTheory #StuartFailsToSaveTheUniverse

@KiwiTazRoo Hi there, we're here to help! We understand you're having trouble staying signed into HBO Max. If you haven't already, please try these troubleshooting steps: help.hbomax.com/troubleshoot. Please DM us for more help if you don't stay signed in. Thanks.

@hbomax @HBO I'm getting tired of signing in only to be told to check email for code to prove I'm home. I pay $24 month and shouldnt have to do extra steps to watch a show.

wake up babe, new targaryen heir with an overbearing hightower father figure and a dragon just dropped #HOTD

@kannegardiner Hi Kelly, thanks for your interest in House of the Dragon! For questions regarding HBO Max programming in Canada, please contact your regional provider for the most accurate information. Thank you.

@hbomax Why is House of the Dragon S03E04 not streaming in Canada?

@juanmississippi @streamonmax Hi Juan! We're here to help. Please try the steps for your device at help.hbomax.com/troubleshoot. If you need further assistance, just DM us your first and last name, the email associated with your HBO Max account, and your device model so we can take a closer look. Thanks! x.com/messages/compo…

We have watched ads 4 times, the intro 3 times, and started the show 5 times total. It just goes back to the homescreen when the actual show starts. “The best app out there, until you press play.” will forever be the @streamonmax ethos. Incredibly bad.

@GABoy431 @jeff_gluck @hbomax Hi there! Thank you so much for bringing this to our attention. Our team is currently looking into it and we appreciate your patience.

@jeff_gluck @hbomax needs to fix Austin Hills onboard camera, its not working

OK everyone got mad at me for the commercial hack so I deleted my post. Now you can't blame me right?