Harris County Universal Services

Did You Know? Harris County 311 is powered by a dedicated team of operators, managers and leaders who connect residents to the right resources for non-emergency needs. From questions to service requests, our 311 team is here to support constituents. #Didyouknow

See a malfunctioning traffic signal? Report it to Harris County 311. Requests are routed to the appropriate agency for review and response to help support safer roads and smoother travel. #HarrisCounty311 #TrafficSafety

Hurricane season is approaching, and HCUS continues to help keep our communities informed and prepared before severe weather impacts us. Report blocked drains, standing water, and other non-emergency storm concerns through Harris County 311. #NationalHurricanePreparednessWeek

Harris County Universal Services hosted its inaugural GIS Showcase, bringing together County departments, partner agencies, and regional organizations to explore how geospatial technology is improving decision-making and services for Harris County residents. #HCUS #GIS

We celebrate the cultures, contributions, and achievements of our Asian American and Pacific Islander employees and community during AAPI Heritage Month. #HappyAAPIHeritageMonth

See it. Snap it. Report it. If you spot illegal dumping, report it to Harris County 311. Our team verifies the jurisdiction and connects your request to the right crews, so we can respond quickly and protect our neighborhoods. #FridayFacts #HarrisCounty311 #IllegalDumping

We’re proud to share Universal Services was named a 2026 100 Best Fleets in the Americas honoree by the NAFA Fleet Management Association. Fleet Services ranked 55th (up from 74th), supporting 56 departments, 26 agencies, and 4,700+ vehicles. #HCUS #FleetServices

Recent rain = standing water = more mosquitoes. If you see increased activity, report it to 311. Submit requests to: Call: 311 Online: 311.harriscountytx.gov Email: 311@harriscountytx.gov #311FeatureFriday

HCUS partnered with the University of Houston Energy Transition Institute at the Spring 2026 Coogs for Energy Hackathon (April 10–11). Six U of H undergrad and grad students developed scalable, real-world solutions. US Fleet Challenge: Decarbonize a 6,000+ vehicle public fleet.

Report non-emergency issues in Harris County online—fast, easy, & available 24/7! Help keep your community running smoothly. Submit at 311.harriscountytx.gov or email 311@harriscountytx.gov.

Earlier this week, our Executive Director/CIO Sindhu Menon welcomed our newest @NpowerOrg intern cohort! We look forward to their impact across the Innovation Lab, Help Desk, and ETAM teams as they grow their skills and support the work serving Harris County.

Harris County 311 is available 24/7 for non-emergency county services. Making the right call helps keep emergency lines open while ensuring your request is routed correctly. Report issues, request services, and get connected quickly and efficiently. #HarrisCounty311

Civic & Community Engagement is happening across Harris County this month. Join our Digital Navigators for classes, resources, and outreach near you. Find events: hcus.harriscountytx.gov/Connect/Commun… #nationalcountygovernmentmonth

Happy Women in Technology Day! We’re proud to support the women of Universal Services who lead, innovate, and drive impact across our organization. Your work strengthens the services we deliver to our community. #WomenInTech

Thank you, Sindhu Menon, for your leadership in advancing technology and innovation across Harris County. Your work continues to strengthen digital services and support efficient, modern government for our community. @hcus_tx #ONEHarrisCounty

HCUS is proud to be named a 2026 CIO 100 Award winner, recognizing our commitment to innovation and delivering real business value through technology. #CIO100 #CIOHOF #HCUS

On Monday, over 200 government and industry leaders came together at the Harris County Regional Digital Government Summit to tackle the future of cybersecurity, AI, ERP and digital services. Our Exec Director and CIO Sindhu Menon gave the welcome and opening remarks. #govtech

Congrats to our @NpowerOrg interns on completing their program this week! We wish them continued success and are excited to welcome two interns who will be joining the Universal Services team.

Happy 311 Day! We proudly celebrate our Harris County 311 team who work 24/7 to help residents report non-emergency concerns and connect with County services information. Learn more about available resources at HarrisCountyTX.gov/311.

The Harris County Broadband Task Force held its inaugural meeting on March 3rd. Chaired by HCUS Exec Dir & CIO Sindhu Menon, the meeting outlined the task force’s direction. The 18-member group will work to help bridge the broadband gap affecting 140K+ Harris County households.