Home Emergency Assist

@MrDappers1 Good Morning, I am unable to message you directly. However, I can see you have raised a complaint regarding the issues you have experienced. This is now with the complaints team to be investigated for you and a written response will be issued. Kind Regards.

@HEAssist I cannot send DM as the app won't let me

@HEAssist FIRST time I have to use these guys and annual service was due today, engineer knocked door and then gone with the wind. Having booked the day off work for this, i called help desk, only to be told I would have to pay another £50 for service engineer to return. SHOCKING

@jacquiwilson01 Good afternoon, sorry to hear that you are unhappy with the level of service that has been provided. If you can send us a DM with your policies details I can get this looked into for you. Kind regards.

@HEAssist 8 weeks to reply to a complaint on an appliance that has been faulty 3 times in 12 months. Utterly disgusted with the level of service - no one knows how long a repair is guaranteed for.

@TBarginman Good Afternoon, I'm sorry to hear this. Are you able to send me a DM with your postcode/policy number so I can get this looked into for you? Kind Regards.

@HEAssist Requested SAR by post Haha they sent by email Loads missing data doesn't match my records So failed that request by law Slap dash service

@grgkazi Hi Aldrin, I will send you a DM now regarding the above. Kind Regards

@HEAssist It's not allowed to sent dm to you by twitter! But finally the engineer is sent by your sub-contract company to sort out the issue after 3 days. My concern is when we buy Premium Insurance Policy from you then it should be done ASAP with priority as we have 2 children in a house.

What a reckless service by Home Emergency Assist company letting us with two children at home more than 30 hrs now without any heating & hot water !! Thanks for your priority service. Let my family suffer in this cold weather @HEAssist

@grgkazi I understand your frustration and can only apologise this has happened. If you are able to provide the details from our previous response via DM, I can pass this onto our claims team to investigate further and get the issue resolved as quickly as possible for you. Kindest Regards

@HEAssist After 3 days you are responding to the tweets & now you are saying you will look into it. My child suffers from a cold & misses her school. Cannot rely on you guys now !!

@RayBrower4 Hi Ray, I will send you a direct message now to locate your policy details and provide assistance.

@HEAssist still waiting for you to ring me back. I rang at 11:25 regarding a leak!!

@MrMclarenNUFC Hi Stuart, our customer service team aren't in the office at the weekend, but our claims team are. Were you able to get hold of someone? Many thanks.

@HEAssist is anyone answering phones today?

@geeb88 Hi there, I'm sorry to hear this. If you can provide me with some more information by DM, I'll get this looked into for you. Many thanks.

@HEAssist 19 cold calls received from you, because I had the audacity to request an ONLINE quote. NINETEEN calls since Monday. This is harassment.

@REDWINE2212 @WhichUK @financialombuds Hi Karen, Sorry to hear that you are unhappy with your experience. If you can send us a private message with your policy number and we can get this looked into.

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