HM Revenue & Customs

@sheri_lineham You will need to contact the helpline in this instance. Contact number is 0300 200 3310. We are told the lines tend to be less busy before 9am and between 5pm and 6pm. Shoaib

@HMRCgovuk I have tried via webchat but it won’t connect me to a human to talk to

Hi @HMRCgovuk I am unable to access my SA302 form online as my accountant submitted my tax return. How can I get access to it?

Hi Neil, we're replying from our support account @HMRCcustomers Sorry for the confusion. Sometimes our system can issue automated reminders even where a return's already been submitted and processed, especially if records haven’t fully updated yet. If you’ve filed your return and received a refund, there’s usually nothing more you need to do. 1/2

Hi @HMRCgovuk - care to explain why I’ve had an email telling me I need to complete a self assessment form when, not only have I already submitted it, you’ve actually repaid me the tax which you incorrectly deducted from me.

@_Max_ine Hi Max The app is running as normal at the moment. Please try shutting it down and relaunching it. Najmin

@HMRCgovuk Why hasn't your app been accessible since yesterday ?

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@bd791094 Hi. Are you referring to a PAYE refund or Self Assessment please? Rob.

@HMRCgovuk how long does ‘ bank repayment pending’ take?

@DawnFrances1 Hi Dawn. Are you referring to an underpayment from a previous tax year being collected through your 26/27 tax code? Rob.

@HMRCgovuk HOW COME I AM BEING CHARGED FOR UNPAID TAX FROM LAST YEAR WHEN ACCORDING TO HRMC ONLINE YOU HAVE NOT YET CALCULATED MY TAX FOR LAST YEAR?

@rosieburke7 Do you mean for the job you have now? Steve

@HMRCgovuk ?

@HMRCgovuk Can someone help, i left my job in july 2024 wasnt given a p45 and still on the system. i went back to the job in may 2025. on my HMCR app it says that ive been employed since i originally started 2019 until i left for the second time in october 2025. What do i do?

@rosieburke7 Are those figures correct? That last August one looks like it may have been the last pay in 24. Steve

@rosieburke7 Can you see the previous tax years online under PAYE? Steve

@HMRCgovuk How do I check that?

@Ste_ph_en_Rob The app will usually update in 48 hours, if it hasn't please contact gov.uk/find-hmrc-cont… Steve

@HMRCgovuk hello, how long does it usually take to receive a new tax code after leaving a previous job? I had two tax codes for my separate jobs but have since left my other job on the 6th April. I updated this in the HMRC app but haven’t heard anything back yet

@rosieburke7 So we've had a P45 for the October, looks like they kept the job open the whole time. If you check the figure for that period, are the pay totals for the tax years correct? Steve

@HMRCgovuk It says this but I handed my notice in and left in 2024 and returned in may 2025

@rosieburke7 Do you have a current job? Steve

@HMRCgovuk But in the app under employment it says I’ve been employed from July 2019 and finished October 2025

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@rosabella6666 Thanks for messaging us. Tell us how we did by completing our short survey at forms.office.com/e/aBFdaJHCej and help us improve the service we can offer you in the future. Steve

@HMRCgovuk the tax year that just ended 2025-2026

@HMRCgovuk I am owed over £1000 in tax, nothing is showing on the PAYE, and i have received no P800. What do I do

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