HorrorQueen

@sainsburys can you reply to me? You have cancelled our delivery for the second time in a week AND you’ve already taken payment. I’ve already DM’ed and phoned up - apparently you’ll refund in 5 days. What am I supposed to do until then with no food and with you having my money?

@sainsburys second time in less than a week you have cancelled our delivery with an hours notice. What is going on?! Wasted 2 hours trying to contact you last week, this is ineptitude beyond compare

@sainsburys 👏🏻 you’ve outdone yourselves today! Not only did you cancel our order, but two call reps and two social media reps have now lied to us about “goodwill gestures”. Your “goodwill” with us has now run out. Please give me the direct email address for complaints.

@sainsburys hi, you asked me to DM you regarding appalling service when you cancelled my order 15 minutes before it was due to be collected. Now you’re ignoring my DMs - please reply publicly to tell me where I can make a complaint, as you are ignoring other channels

@sainsburys 20 minutes before I was supposed to collect my order you cancelled it. No explanation. When I called up, couldn’t get through to anyone in store and then call centre told me “everything in your order was out of stock anyway!” £150 order, quite clearly a lie!

@sainsburys hey, have you discontinued your own brand fruit & nut muesli? Can’t find on online or in the 3 shops we’ve tried? Thanks

@DandG_Global hi, have sent you a DM - please can you look & respond. Sent console off over a fortnight ago to you for repair and now can’t contact anyone about it. Thanks

@My5_tv How about you don’t copy & paste the same response even when wildly illogical and simply answer?

@HQReviews Really sorry about this, could you please raise a ticket for us here: bit.ly/2Tyzotf so that we can get this looked into for you? Thanks and apologies again.

@My5_tv hi - want to watch Coma but can’t find out how to watch with no ads. It wants me to watch 8 before beginning 🤣 obviously not happening, can you help?

@Channel4 can you let me know why you are forcing hideous adverts into my eyeballs when I’ve literally paid you to not do that? Can I expect a refund for this?

@YWHelp hi, you installed a drain cover on Tuesday - today a joint on a pipe just above this has fallen off. Please could you let us know when you can fix this? Quite urgent as we are now unable to use bathroom sink as water is pouring out everywhere, all over windows/steps

@johnlewishelp hi there, we ordered a Humax TV box from you about a year ago. For a few months it has randomly shut down, frozen, and is now only recording 1 minute of shows. Please can you help? It has a 2 year warranty, thanks

@leedslibraries hello, I’ve just tried to call Yeadon library but it seems their line is disconnected - will this be fixed soon? Thanks :)

@ITVXhelp hi, where has Fawlty Towers gone? I can no longer find it in the app

@ITVXhelp Can I ask why not? You persuaded me to move from BritBox to ITVX as it was “superior” but BritBox had this very basic feature! Think I’ll cancel until you catch up with the 21st century

@HQReviews Hi 👋 Unfortunately, Picture-in-Picture isn't currently supported on ITVX. A request for Picture-in-Picture has been passed onto our team as part of our review process. 🤞

@ITVXhelp hi, could you let me know why Picture-in-Picture isn’t working on either my iPhone or iPad, running the latest iOS and iPadOS? Thanks

@tu_clothing Hi Lynda, I’m trying to order some clothes, all of which say ‘next day delivery available’ but when I come to check out, the earlier delivery is next Monday?

@HQReviews I am following now, how can I help you. Lynda

@tu_clothing hi, I’m trying to order clothing and all of it says ‘next day delivery available’, but the first day for delivery is next Monday. Can you tell me how to get to the next day delivery page please? Thanks

@tu_clothing Hi, can’t DM you as you’re not following. Cheers

@HQReviews Hi, please drop us a DM and we will look into this issue you are experiencing -Brad

@wardrobeleeds mind telling people exactly how long you want them to ‘wait’ on this page? I mean, it’s only been 45 minutes. How companies are this incompetent baffles me. Your website keeps saying ‘something went wrong’ - it certainly did when you recruited your staff