H&R Block Canada

@BillQuan33 Hi @billquan33, we're sorry to hear about your experience. Please send us a private message with details and we'll make sure your feedback gets passed along to the office location.

@HRBlockCanada worst service I have ever recite south keys Ottawa, we're not able to file my taxes, had to come back weren't able to see me , so disorganized and staff has no clue how to use any of the software do not recommend

@Elijah_Winter1 Hi there, we're sorry to hear you're disappointed and we'll make sure your feedback is passed on to our tax software team.

@HRBlockCanada Very disappointed. My mother and I are both on fixed income and for the last 20 or so years we were able to file for free. This year it cost us 24 dollars each.

@alexschoeffner Hi Alex, we're sorry to hear about this. Please send us a direct message and include the office locations you visited so we can look into this. Thank you!

P.S.A. - avoid @HRBlockCanada in offices around Montréal this tax season. Just visited 2 locations and found out that they do not want to file for your return. Guess I will do it myself with @TurboTaxCanada or try @Wealthsimple 🫡💯

@itzeno1984 Hi there, Basic returns can be filed for free using our online software. If our software is prompting you to upgrade, it's because the tax return information entered doesn't qualify for the free package. You can find all the pricing details here: hrblock.ca/online-tax-sof…

@HRBlockCanada why on your site does it appear as though there's no "file for free"? I've been looking for 20 minutes and I either need to file for $21 or $75. Rediculous and predatory.

Ride into the sunset with more money in your pocket. We're the only place you can get your refund before March, stop by an office to learn more about how you could get your refund instantly. #hrblockcanada#CanadaTikTok#CDNTikTok#LearnOnTikTok#TikTokCanada#MoneyTok#FinTok

@emran84 @HRBlock Hello @emran84, we're sorry to hear about this. Send us a private message and include this information and which office you've filed with so we can help.

@HRBlock I am trying to trace my file no one is getting back to me. They get all my details to call me back but no one call me back where I can complain about it I am having this problems in Red Deer, Alberta.

@Khan8516 Hi @Khan8516, we're sorry to hear about this experience. Can you send us a private message and include this information so we can assist? Thank you!

@HRBlockCanada due to irreliable response from your kitchener downtown office , CRA is asking us to pay the amt. we hv followed up regularly with the downtown kitchener but everytine we meet someone new and is clueless how to proceed and how to reply.

@Cosmic_Slice Hi @Cosmic_Slice, we’re sorry to hear this. Could you send us a DM with more details so we can look into it and assist you? Thank you!

I never deal with @HRBlockCanada and after this experience I never will again.

@pcroft Hi @pcroft, thank you for bringing this to our attention. We have received your direct message and are looking into this situation.

@NeelimaNSingh Hi @NeelimaNSingh, We’re really sorry to hear this. It’s important to us that every client feels respected and supported. Please DM us with the details so we can look into what happened and make things right. We’re here to help!

@HRBlockCanada I've trusted H&R Block since 2021, paying $170–$190 per return for professional service. But my recent experience at your Sydney George St office has left me feeling humiliated and deeply disappointed.

@vivekrautela01 Please contact the office you've been working with if you'd like to discuss further.

@HRBlockCanada No response? @HRBlockCanada No call from your team to understand my concern. Just a standard text on X that your team share the info. Issue is behaviour of your team not the info they shared. Unprofessional and rude.

@HRBlockCanada Had a very unpleasant experience dealing with your staff at Bridgeport waterloo location. Unprofessional in dealings and not ready to take feedback. If your team does not time to listen to customer feedback, how will you improve unless that is not in your plans?

@vivekrautela01 Hi @vivekrautela01, We understand your frustration regarding your wife's ineligible claim. Our team has previously spoken with you, and tried to reach you a few additional times, including last Friday, with no answer. As mentioned before, we can’t assist over social media.

@CaulpnryDC Hi @CaulpnryDC, sorry to hear about this. Send us a direct message, and include the office you're working with so we can follow up on this for you. Thank you!

@HRBlockCanada while I appreciate the 20% off email, I’d much rather have had my taxes filed already. My tax rep has had my docs for over a month and not a peep.

@vivekrautela01 If you have any further questions, please reach out to the office you previously filed with directly to speak with a Tax Expert.

@HRBlockCanada 12 business days since I was told your team will reach out to me ( was told 5-7 business days). Is this how feedback is managed @HRBlockCanada ?

@vivekrautela01 Hi @vivekrautela01, we're very sorry you have not been contacted yet. We've just escalated your reference number and someone will be in touch soon. We appreciate your patience!

@mel_maur22 Hi there, We're sorry to hear that Instant refund wasn't right for you. In the future, you can always choose direct deposit with the CRA to get your refund in about 2 weeks.

@HRBlockCanada you need to choose a different company other than Western Union. Instant cash rebate cheques (that are issued at extra cost because they are "INSTANT") deposited at bank through teller are being held for 15 days. The prepaid visas are garbage, too.

@arehzed Hi there, if you send us a private message with this information we'll be able to help!

@HRBlockCanada do you have an email address/customer service form i can submit a complaint to?

The deadlines almost here for @HRBlockCanada x myB's scholarship opportunity Could your Grade 12 students use $3000 toward their post-secondary studies? 💸 The Future Finance Experts Scholarship could be theirs—but theyve got to apply by 4/25 Details👇 bit.ly/4iwhYoY

@NotSpeechless23 Hi there! We've responded to your comment on Instagram from yesterday, and see you've DM'd. Someone will reach out to you soon, as messages are responded to within the order they have been received. We appreciate your patience!

@HRBlockCanada what can I do if forgot the answer to my security question?