H&R Block Canada

@gandalfp Hi there! In our DIY software, if you're eligible we auto-calculate this credit for you. If you still have questions please feel free to DM us and we will connect with you.

@HRBlockCanada YOUR ONLINE SOFTWARE IS MISSING THE NEW FOR 2025 TAXES "ONTARIO SENIOR AT HOME CARE TAX CREDIT" (ON479 WORKSHEET) HELP & FAQ ALWAYS REFER YOU TO SENIOR PROPERTY TAX CREDIT. ZERO HELP FOR A TAX CREDIT DOESN'T ALLOW MAXIMUM REFUNDS!

@yrashk Hi Yurii, thank you for the feedback and for 15 years with us! We're sorry for the frustration with not being able to remove an add-on without starting over in our online tax software. We've passed this along to our team for review.

@Uncle_Jed_1 Hi there! That $2,725 average comes from our Free Second Look service, not our software. A Tax Expert reviews your previously filed return (from any software/preparer) for missed credits, deductions, or errors. You can find more information here: hrblock.ca/second-look

@HRBlockCanada $2,725 is a lot of money... do you back that claim up with anything or is it just a con to attract customers? How is it your tax software can find on average $2,725 that other software doesn't? Access to some tax loopholes "others" don't get to you use? youtube.com/watch?v=X3EKVn…

@gogirl0707 Hi @gogirl0707, we're sorry to hear that! This is definitely not the experience we want for you. Please send us a direct message with more details and a member of our team will be happy to assist you.

@HRBlockCanada your agent Sorino hung up on me after letting them know I have a disability and you have no to report it so I guess I have to let you know here…

@dragonfly666797 Hi there, We're sorry to hear the Advantage Mastercard hasn't been the right fit. You can transfer your balance off the card via Interac e-Transfer® or Visa Direct at any time. Visit hrblock.ca/advantagecard for information, or reach our support team at 1-855-342-6924.

@BillQuan33 Hi @billquan33, we're sorry to hear about your experience. Please send us a private message with details and we'll make sure your feedback gets passed along to the office location.

@HRBlockCanada worst service I have ever recite south keys Ottawa, we're not able to file my taxes, had to come back weren't able to see me , so disorganized and staff has no clue how to use any of the software do not recommend

@Elijah_Winter1 Hi there, we're sorry to hear you're disappointed and we'll make sure your feedback is passed on to our tax software team.

@HRBlockCanada Very disappointed. My mother and I are both on fixed income and for the last 20 or so years we were able to file for free. This year it cost us 24 dollars each.

@alexschoeffner Hi Alex, we're sorry to hear about this. Please send us a direct message and include the office locations you visited so we can look into this. Thank you!

P.S.A. - avoid @HRBlockCanada in offices around Montréal this tax season. Just visited 2 locations and found out that they do not want to file for your return. Guess I will do it myself with @TurboTaxCanada or try @Wealthsimple 🫡💯

@itzeno1984 Hi there, Basic returns can be filed for free using our online software. If our software is prompting you to upgrade, it's because the tax return information entered doesn't qualify for the free package. You can find all the pricing details here: hrblock.ca/online-tax-sof…

@HRBlockCanada why on your site does it appear as though there's no "file for free"? I've been looking for 20 minutes and I either need to file for $21 or $75. Rediculous and predatory.

@emran84 @HRBlock Hello @emran84, we're sorry to hear about this. Send us a private message and include this information and which office you've filed with so we can help.

@HRBlock I am trying to trace my file no one is getting back to me. They get all my details to call me back but no one call me back where I can complain about it I am having this problems in Red Deer, Alberta.

@Khan8516 Hi @Khan8516, we're sorry to hear about this experience. Can you send us a private message and include this information so we can assist? Thank you!

@HRBlockCanada due to irreliable response from your kitchener downtown office , CRA is asking us to pay the amt. we hv followed up regularly with the downtown kitchener but everytine we meet someone new and is clueless how to proceed and how to reply.

@Cosmic_Slice Hi @Cosmic_Slice, we’re sorry to hear this. Could you send us a DM with more details so we can look into it and assist you? Thank you!

I never deal with @HRBlockCanada and after this experience I never will again.

@pcroft Hi @pcroft, thank you for bringing this to our attention. We have received your direct message and are looking into this situation.

@NeelimaNSingh Hi @NeelimaNSingh, We’re really sorry to hear this. It’s important to us that every client feels respected and supported. Please DM us with the details so we can look into what happened and make things right. We’re here to help!

@HRBlockCanada I've trusted H&R Block since 2021, paying $170–$190 per return for professional service. But my recent experience at your Sydney George St office has left me feeling humiliated and deeply disappointed.

@vivekrautela01 Please contact the office you've been working with if you'd like to discuss further.

@HRBlockCanada No response? @HRBlockCanada No call from your team to understand my concern. Just a standard text on X that your team share the info. Issue is behaviour of your team not the info they shared. Unprofessional and rude.

@HRBlockCanada Had a very unpleasant experience dealing with your staff at Bridgeport waterloo location. Unprofessional in dealings and not ready to take feedback. If your team does not time to listen to customer feedback, how will you improve unless that is not in your plans?

@vivekrautela01 Hi @vivekrautela01, We understand your frustration regarding your wife's ineligible claim. Our team has previously spoken with you, and tried to reach you a few additional times, including last Friday, with no answer. As mentioned before, we can’t assist over social media.

@CaulpnryDC Hi @CaulpnryDC, sorry to hear about this. Send us a direct message, and include the office you're working with so we can follow up on this for you. Thank you!

@HRBlockCanada while I appreciate the 20% off email, I’d much rather have had my taxes filed already. My tax rep has had my docs for over a month and not a peep.

@vivekrautela01 If you have any further questions, please reach out to the office you previously filed with directly to speak with a Tax Expert.

@HRBlockCanada 12 business days since I was told your team will reach out to me ( was told 5-7 business days). Is this how feedback is managed @HRBlockCanada ?

@vivekrautela01 Hi @vivekrautela01, we're very sorry you have not been contacted yet. We've just escalated your reference number and someone will be in touch soon. We appreciate your patience!