Hamilton Street Railway

@OntarioVP2022 those can help with the investigation too. If you prefer email, you can send the information to hsrserve@hamilton.ca. 2/2

@OntarioVP2022 Hi OntarioVP2022, thank you for letting us know. We take reports like this very seriously. Please contact our customer service team at 905‑528‑4200 and share the time, date, and any other details about what happened so we can investigate it. If you have any photos or videos, 1/2

Do @hsr busses on Upper James commonly run red lights? Route 20 bus 1516 did today.

@PhotographySDJ information to hsrserve@hamilton.ca. Thank you for bringing this to our attention. 2/2

@PhotographySDJ Hi SDJ, thank you for letting us know. Please contact our customer service team at 905‑528‑4200 and share the time, date, and any other details so we can investigate it. Attach photos or videos to help with the investigation too. If you prefer email, you can send the 1/2

@hsr are your busses except from the rules of the road?

Heading to the Victoria Day Fireworks? HSR is offering extra service to and from Dundas Driving Park on Sunday, May 17, 2026 Route 5 Delaware will service all stops from King at James to Head Street before and after the fireworks. Skip the parking and enjoy the night.

@innad_innad Hi, Please send us an email at (HSRserve@hamilton.ca) with the details (bus number, time, and location) of your experience or call 905-527-4441 so we can look into this. Thanks.

@hsr #RacistTrash

@aprilsets Hi, Please send us an email at (HSRserve@hamilton.ca) with the details (bus number, time, and location) of your experience or call 905-527-4441 so we can look into this. Thanks.

@hsr hello, is there a way to submit a complaint for staff to review regarding an unsafe HSR driver on the road?

Don't just ride the bus, be the rider who shares your experience with us! Rate your ride today for a chance to win a $50 PRESTO card in our monthly giveaway. Your feedback keeps us rolling in the right direction. Fill out our survey at hamilton.ca/HSRSurvey today. #RateMyRide

For detour maps and additional information, please visit hamilton.ca/hsrdetours

from Wednesday, May 7, 2026 at 7:00 p.m. until Thursday, May 8, 2026 at 4:30 a.m. All temporary stops will be available at: Jame Street South

Due to construction at Frank A Cooke Terminal Routes 21 Upper Kenilworth, 22 Upper Ottawa, 23 Upper Gage, 24 Upper Sherman, 25 Upper Wentworth, 26 Upper Wellington, 27 Upper James, 33 Sanatorium and 35 College will be required to detour from

May the 4th be with you, Hamilton. When the hyperdrive is offline, HSR’s compressed natural gas power saves the day. “Punch it, Chewie!” #May4th #StarWars

We want to hear from you! Beginning in fall 2027, HSR will start rolling out the first phase of #HSRnext. Learn about the changes & share your feedback online or at one of our community events. Take the survey for a chance to win some great prizes! engage.hamilton.ca/HSRnext

@Amanda90097805 service, are valuable and have been shared as feedback. In the meantime, for trip‑specific concerns or ongoing issues, we recommend contacting HSR Customer Service at 905‑528‑4200, where our team can look into this further. Thanks again for taking the time to let us know. 3/3

@Amanda90097805 short‑turned. We know this can be confusing, particularly when routes like the 5/5B are involved. We also hear your feedback about the City website being difficult to use. Your comments about having more reliable HSR‑specific tools, including the previous text‑message 2/3

Spring is here, and so are our new routes! Try Transit this season. HSR's updated spring schedules are now live. Plan your next trip at Hamilton.ca/HSRSchedules or through your favourite trip-planning app, or check bus news for all the latest bus updates. #TryTransit #HamOnt

@Lora_Diakonov contact HSR Customer Service at 905‑528‑4200 so our team can gather details and review this with our operations and safety teams. Thank you for bringing this to our attention. 2/2

@Lora_Diakonov Hi Lora, we’re very sorry to hear about this experience. Passenger safety is extremely important to us, and we’re concerned by what you’ve described. If at any time you feel immediately threatened, please contact Hamilton Police. To help us investigate, we ask that you please 1/2

1/ So I just got home. I had a big guy almost attack me as I got off of the bus. He started to say vulgar things at me as he came close to my face for no reason. @hsr Well what did I do? I went closer to his face, held my ground and he backed down. #HamOnt #SelfDefense