Hamilton Street Railway

@innad_innad Hi, Please send us an email at (HSRserve@hamilton.ca) with the details (bus number, time, and location) of your experience or call 905-527-4441 so we can look into this. Thanks.

@hsr #RacistTrash

@aprilsets Hi, Please send us an email at (HSRserve@hamilton.ca) with the details (bus number, time, and location) of your experience or call 905-527-4441 so we can look into this. Thanks.

@hsr hello, is there a way to submit a complaint for staff to review regarding an unsafe HSR driver on the road?

Don't just ride the bus, be the rider who shares your experience with us! Rate your ride today for a chance to win a $50 PRESTO card in our monthly giveaway. Your feedback keeps us rolling in the right direction. Fill out our survey at hamilton.ca/HSRSurvey today. #RateMyRide

For detour maps and additional information, please visit hamilton.ca/hsrdetours

from Wednesday, May 7, 2026 at 7:00 p.m. until Thursday, May 8, 2026 at 4:30 a.m. All temporary stops will be available at: Jame Street South

Due to construction at Frank A Cooke Terminal Routes 21 Upper Kenilworth, 22 Upper Ottawa, 23 Upper Gage, 24 Upper Sherman, 25 Upper Wentworth, 26 Upper Wellington, 27 Upper James, 33 Sanatorium and 35 College will be required to detour from

May the 4th be with you, Hamilton. When the hyperdrive is offline, HSR’s compressed natural gas power saves the day. “Punch it, Chewie!” #May4th #StarWars

We want to hear from you! Beginning in fall 2027, HSR will start rolling out the first phase of #HSRnext. Learn about the changes & share your feedback online or at one of our community events. Take the survey for a chance to win some great prizes! engage.hamilton.ca/HSRnext

@Amanda90097805 service, are valuable and have been shared as feedback. In the meantime, for trip‑specific concerns or ongoing issues, we recommend contacting HSR Customer Service at 905‑528‑4200, where our team can look into this further. Thanks again for taking the time to let us know. 3/3

@Amanda90097805 short‑turned. We know this can be confusing, particularly when routes like the 5/5B are involved. We also hear your feedback about the City website being difficult to use. Your comments about having more reliable HSR‑specific tools, including the previous text‑message 2/3

Spring is here, and so are our new routes! Try Transit this season. HSR's updated spring schedules are now live. Plan your next trip at Hamilton.ca/HSRSchedules or through your favourite trip-planning app, or check bus news for all the latest bus updates. #TryTransit #HamOnt

@Lora_Diakonov contact HSR Customer Service at 905‑528‑4200 so our team can gather details and review this with our operations and safety teams. Thank you for bringing this to our attention. 2/2

@Lora_Diakonov Hi Lora, we’re very sorry to hear about this experience. Passenger safety is extremely important to us, and we’re concerned by what you’ve described. If at any time you feel immediately threatened, please contact Hamilton Police. To help us investigate, we ask that you please 1/2

1/ So I just got home. I had a big guy almost attack me as I got off of the bus. He started to say vulgar things at me as he came close to my face for no reason. @hsr Well what did I do? I went closer to his face, held my ground and he backed down. #HamOnt #SelfDefense

@cahillbrian62 Thanks for riding with us. If you’re renewing your PRESTO card, you can do it online, at a PRESTO vending machine, or at a customer service location. Have a great ride and safe travels. #HamOnt

@hsr renewing my @PRESTOcard after work for May. #HamOnt

A DARTS team will be onsite all day to reduce service disruptions. Please note that some delays are possible. We apologize for the inconvenience and thank you for your patience while this work is completed. 6/6

Customers can still call to book trips. However, due to the nature of the work being completed, intermittent power outages may occur throughout the day, which could affect phone service and ride scheduling at times. If you are unable to get through to DARTS, please try again. 5/6

#HSRalert, April 25: Notice to Accessible Transportation Services customers using DARTS. Electrical work will take place at the DARTS offices on Birch St. on Saturday, April 25, 2026, from approximately 6:45 a.m. to 6:00 p.m. 1/6