Hub Controller

We are delighted to have @hubcontroller as a member of the EACCNY! #energy #heating #cooling #CarbonCredits

Hub Controls is thrilled to join @ENERGY’s American-Made Network! Follow the @American-Made Program to learn more about all the exciting challenges we’re helping support—inspiring innovation in everything from solar and wind to geothermal and carbon capture.

@nursedenise Hi Denise We are currently experiencing a high volume of calls on our telephone line. You can send us an email at this address: support@hubcontrols.com and our support team will be able to answer your questions.

@SligoGal Hi Sarah I just spoke with our support team and they informed me they replied to your email at 9:57 today. The response might have ended up in the spam folder. Regards, Team Hub

@hubcontroller it’s now been 5 almost 6 days of no heat with 3 kids under 5 and zero response from you!!!! Answer the phone or your emails and fix the heating. It’s so unfair to do this to customers you are charging!!! For god sake fix my heating!!

@LJR19870854 Hi LJ R Thanks for contacting us here. If you're experiencing issues with your HubController, you can contact us at support@hubcontrols.com Our support team will be able to help you. Regards, Team Hub

@hubcontroller my mother (80’s) can’t turn on heating as the controls are saying ‘subscribe’. This service was set up with the aid of a grant why are you now charging vulnerable people in the middle of winter and causing undue stress on a product which was already paid for?

@SligoGal Hi Sarah Thanks for contacting us here. You can send us an email at sales@hubcontrols.com with your address, eir code, and HubID (you can see it when you go to MENU > Device Info on the device) and we'll be able to do that for you. Regards, Team Hub

@hubcontroller how can you transfer account ownership when someone moves house?

@aronaay Hi Aaron Thank you for contacting us here. You can find more information about the Terms of Service here: thehubcontroller.com/about-us-hub-c… Regards, Team Hub

@hubcontroller I have request information regarding the change of terms as have many others and you have not answered. I refuse to pay unless I can see these changes. I used my seai grant to pay for what I have and have a right to be fully informed of changes

@mermaidrepunzel Hi Marie Thanks for contacting us here. Could you please send an email to support@hubcontrols.com Our support team will be able to help you with this issue. Regards, Goran

@ZazuGal Hi Aranzazu Thanks for letting us know. Can you please send an email to our support at support@hubcontrols.com they will be able to help you resolve this issue Goran

@hubcontroller is there any issue with the App? Unable to access it since this morning. I have used different devices and different networks and nothing.

@Fiona2276 Hi Fiona Due to the significant volume of e-mails and calls, it is currently taking us a bit longer to respond. We will reply to your email as soon as possible. Team Hub

@hubcontroller hi can someone help me please. I have emailed but no response

@RoisinAByrne Hi Róisín Could you please send an email to support@hubcontrols.com - our support team will be able to help you resolve this issue.

@Purdykei Hi Keith Yes, we are changing our Terms of Service and can offer it for €5.35 pm for our existing customers. You can find more information at this address: thehubcontroller.com/hub-controller… Goran

@hubcontroller any answers?

@jkmanc1974 Hi John Thank you for letting me know. I will check with our support team and make sure they contact you. Goran

@jkmanc1974 Hi John Thank you for contacting us here. Could you please send an email to support@hubcontrols.com Our support team will be able to help you with this. Goran

@d_mc_c Hi @d_mc_c I spoke to our support team. They updated me on this issue and told me it has been sorted out in the meantime. Goran

@d_mc_c Hi Darren I will forward this to our support team. Goran

@grelin76 Hi, Could you please send an email to support@hubcontrols.com Our support team will be able to resolve those issues for you. Goran

@hubcontroller my hub schedule is set up but has knocked off a few times lately. I checked and room temperature is fine. Please advise

@MaryIwillyeah Hi Mary Thanks for sharing this with us. You can find the solution for connecting your HubController to the wifi at this address: thehubcontroller.com/hub-controller… under the "How to troubleshoot wifi issues" Goran

@hubcontroller why us there a triangle showing on my hub app?

@frontrow1to3 Hi there, Could you send us a message on support@hubcontrols.com I will be able to check it in our system. Goran

@hubcontroller any suggestions? I've rebooted and forgot and reentered wifi code

@MaryIwillyeah Hi Mary And when you tap on the yellow triangle, what does it say? Goran

@hubcontroller Goran no my app is still showing a Yello triangle. I've tried to pair another one but haven't got a code from the hub controller