HealthEquity

@alottza Hi Robin, we would like to connect you with our escalations team to learn more about your experience and help. For assistance, please DM us your full name, phone number, zip code, and employer name. We’ll have a representative reach out to you.

@HealthEquity I’ve been told over and over again there is no on to speak with other than your call center. NO ONE SHOULD EVER DO BUSINESS WITH THIS COMPANY. 🏃‍♀️ Run, don’t walk away. ‼️‼️

"Expanding HSA access isn't a cost; it's an investment in a healthcare system that is more affordable, more resilient, and more accountable to the people it serves," writes @HealthEquity CEO Scott Cutler in the health care special section. #sponsored trib.al/ta0U4BS

@narnyaman Hi, thank you for the tag. We apologize if you experienced anything less than the remarkable service we strive to provide to our members. Please DM us your full name, phone number, employer name, and zip code and our escalations team will reach out to you to assist.

@HealthEquity has the most grossly incompetent buffoons working there reviewing claims My claim has been rejected 4 times even though the receipt had all the necessary information. Speaking to them on the phone is like talking to the wall, they know nothing!!

@starr464 Hi, Erica. We would like to look into this. Please DM us your full name, phone number, employer name and zip code for assistance. Our escalations team will reach out to you.

@HealthEquity I can't access my account. I can't even get statements.

@Thew123 Hi, thank you for reaching out. Please DM us your full name, phone number, employer name, and zip code for assistance. Our escalations team will contact you. Or feel free to contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

@HealthEquitySF @HealthEquity Hey gang might want to check your systems in the new year. Can activate a new card. Cant log into your system, even reset my password.

@saltz1961 Hi, John. We would love to connect you with our Member Relations team to learn more about your experience. Please DM us your full name, phone number, employer name and zip code for assistance.

@HealthEquity Can’t seem to get an answer as to why the card was closed. After waiting 10 days for them to reopen I get an email and decide to send new cards that will take 10 more days to get here. Poor customer service.

@NatashaRenee Hi, Natasha. Please DM us the account holder's full name, phone number, employer name, and zip code for assistance. Our escalations team will reach out. Or feel free to contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

Who do you have to know at @HealthEquity to get a client into their account. Your 2FA isn't working & you're just sitting on the funds he's trying to access. #customerservice

@BYUBroseph Hi, we're sorry to hear about your frustrating experience. Our member services team would be happy to assist you. Please contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

@HealthEquity the login process is a nightmare. I am not able gain access to my account or to fix it. You require a single pathway of authentication and then timeout or say "try again later" when I need info NOW! This "Health Care" company is literally hindering healthcare.

@JesssicaMaloney Hi, Jessica. We would love to connect you with our escalations team to determine why you're receiving an error when attempting to verify your identity. Could you please DM us with your full name and a good phone number?

@HealthEquity my app is stuck on a blank page to verify my identity. Customer service call is no help. No email address or even a chatbot to help explain the problem. 😩 I just want to set up and access my account

@GregYouAFool Hi, thank you for reaching out. We would like to connect you with our escalations team. For assistance, please DM us your full name, phone number, zip code, and employer name. We will have a representative reach out to you to help.

@HealthEquity why have me call support when they can’t see that my account is locked to unlock it? Why the need for a long password? Why must I login every single time I use the app? Why was I told I requested a new card when I did not?

@El_Morocco45 Hi, our member services team would be happy to assist. Please contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

@HealthEquity, when following the video on the desktop install & I select Try Another Way it says to enter PIN so I select Forgot My Pin & to reset it points me to a location Settings>Accounts> Sign-in Options, but one needs to be logged in first to access this area. What now?

@ayyye_d3 Hi Anna, we would like to learn more about your experience. Please DM us your full name, phone number, employer name and zip code for assistance. Our escalations team will look into it and reach out to you.

@KShaikh786 We are thrilled that you are considering joining our team! If you have questions, please don't hesitate to contact our team at recruiting@healthequity.com.

@HealthEquity I have applied to a couple positions I am qualified for and would love to connect with your IT recruiter. Can you please connect me with them as I use your service and would love to optimize and enhance.

@micheletrading1 Hi, Michele. Thank you for reaching out. We're very sorry to hear about your frustrating experience. For assistance from our escalations team, please DM us your full name, phone number, zip code, and employer name. We will have a representative reach out to you.

@HealthEquity Fix your passkey process please! On the phone for an hour today with Customer service & after 25 login attempts it still doesnt work. IT should not be rolling this out yet! Can't access my account.

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@EeVue Hi, our member services team would be happy to assist. Please contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

@LaurenPunch Hi, Lauren. We would like to connect you with our escalations team. Please DM us your full name, phone number, zip code, and employer name. We will have a representative reach out to assist.

@HealthEquity can someone in corp contact me asap

@Paulmomodu4 We're thrilled that you're considering joining our team! Please visit our careers page to apply: healthequity.com/careers If you have additional questions, please don't hesitate to contact our team at recruiting@healthequity.com.

@HealthEquity I heard you need a conversational designer, hire me👍

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@ExBliss Hi, Alyssa. Thank you for reaching out. DM sent!

@HealthEquity I need assistance please

@Elisabethf Hi Elisabeth, our member services team would be happy to assist. Please contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

@HealthEquity Why can't I access my account? I've had to set up my passkey twice, I immediately had to update the app you made me download last week, and now I can't get through on the app or desktop?

@CJustin3301 Hi Justin, we would like to connect you with our escalations team. Please DM us your full name, phone number, zip code, and employer name for assistance.

The @HealthEquity shit-show continues - 3 weeks, unable to log into my own account to access my own money. Great job on rolling out the passkeys - now nobody can get into the system, even after providing all correct credentials