HealthEquity

@sk1221 We're sorry to hear about your frustrating experience. Please DM us your full name, phone number, employer name and zip code for assistance. We’ll review your concerns and have an Executive Relations representative reach out as soon as possible.

@HealthEquity it is next to impossible to log into your website. Always. I just want to see my balance and it can’t be done. Go fuck yourselves

@ChrisJo19234341 Hi Chris, we're sorry to hear about your frustrating experience. Please DM us your full name, phone number, employer name and zip code for assistance. We'll review your concerns and have an Executive Relations representative reach out as soon as possible.

@HealthEquity sucks. Having been having a technical issue for over a month trying to make a HSA contribution and they refuse to give any timeframe of resolution, just saying it can take a while. What is a while a year, decade ?

@StacieS37649844 Hi, we’d like the opportunity to help you. Please DM us with your full name, phone number, employer name, and ZIP code so we can assist you further. We’ll have an Executive Relations representative reach out as soon as possible.

@HealthEquity u were first site to insist on passkey, bought hardware key after registering it doesnt work, support will intentioned didnt help. would be great if there was good info on this process. im out $60 now and hour of time on support - cant access account

Pretty cool full circle moment today. From some of the earliest jersey patch partnerships in the NBA to standing here together 10 years later, this is a special moment. Excited to welcome @HealthEquity as the official jersey patch partnership of the ⁦@utahjazz⁩

Two historic Utah organizations, joining forces in the pursuit of wellness, innovation and investing in people. Beginning in the 2026-27 NBA season, HealthEquity will become the official jersey patch partner of the Utah Jazz. #TakeNote presented by @HealthEquity

@unemployedphd4 Hi, we’d like the opportunity to help. Please DM us your full name, phone number, employer name, and ZIP code so we can assist you further. We’ll review your concerns and have an Executive Relations representative reach out as soon as possible.

How can the @HealthEquity iOS app still be so shit in terms of investment management after so many years? Try and find a way to change the funds out of one investment option into a new investment option you are not already in. I’ll wait. If takes liquidating the whole portfolio.

@avshiva86 Hello, We'd like an opportunity to help. Please DM us your full name, phone number, employer name and zip code for assistance. We will look into it and reach out to you as soon as possible.

@HealthEquity hello team, looks like ez receipts app is not working once you switch phones. Specifically after moving to iPhone 17 pro max. App doesn’t recognize the username getting multiple errors. Ask your devops team to look into it.

@jamifahad Hi! We’d be happy to connect you with our escalations team to learn more about your experience. Please DM us with your full name, phone number, and zip code for assistance.

@HealthEquity this has to be one of THE worst financial app out there I am so scared to keep any money there.

@SwanMom312 Hi, we’d love to help. Could you please DM us your full name, phone number, and zip code? Our escalations team will reach out to you.

@Plaid @HealthEquity I have a small account and have called, written and done everything to take my money out to no avail Your system does not work for additional verification & you are holding my money Please advise who I can contact to receive my funds Thank you

When trust is at stake, security has to perform. See how @HealthEquity reduced fraud-related service costs by 70% with Plaid. Hear their story 👉 plaid.com/powered-by-pla…

@Sherry288514406 Hi Sherry, we would like to look into this. Can you please DM us with your full name, phone number, zip code, and employer name? We will have our escalations team reach out to assist you.

@HealthEquity You are the worst! Are you ever going to pay the bill from January? You have me paused in collections. 3 way conversations with hospital and you..still not paid. Now you won't talk to me about MY bill because I'm not authorized to talk about my bill. TERRIBLE!

@TheRogerMola Hi Roger, we would like to connect you with our escalations team so that they may look into this and help. Could you please DM us your full name, phone number, and zip code?

@R5Ryder Hi, we would like to connect you with our escalations team so that they can look into this and help. For assistance, could you please DM us your full name, phone number, and zip code?

The latest rep I spoke with guaranteed me they wouldn’t instantly close the case, and to call back a 4th time if they do. Just 2 minutes after I hang up, I get a notice of case closure. With garbled text. Your IT dept really screwed people with whatev they did the other night.

@HealthEquity I can’t express enough how disappointed I am with the systems glitch that bricked my commuter card. Opening cases is useless because they get instantly closed. I have >$400 in transit funds that I can’t access and your IT people just auto-close tix.

@kammillionn Hi, thanks for tagging us. We're sorry to hear about your experience. We'd like to connect you with our escalations team to learn more. For assistance, please DM us your full name, phone number, and zip code.

@HealthEquity horrible customer service

@SwanMom312 We’d love to connect you with our escalations team! Please DM your full name, phone number, zip code, and employer name so we can assist you.

@Plaid @HealthEquity Been trying to close a minuscule account but 2-factor verification does not work ever & your agents are not able to help Please advise how I can get my check as your process is broken Thank you!

@JenniButtonUSA Hi Jenni, we would like to connect you with our escalations team to look into this. Could you please DM us your phone number, zip code, and employer name? We will have a representative reach out to you to help.

Come on @HealthEquity - 8+ weeks waiting for my HSA money to appear in my account. The check was sent to you in February... What's going on...

@ctk314 Thanks for reaching out! Please DM us your name, phone number, zip code, and employer name so our escalations team can look into this. A representative will contact you to help.

@HealthEquity Ha! You people are basically criminals. You withhold my money requiring me to provide excessive documentation for a MEDICAL expense, and if I don’t you freeze the card without telling me. Total mess.

Introducing HealthEquity Assist, a suite of solutions designed to empower smarter healthcare decisions while keeping costs in check. 💡 Learn more: bit.ly/3DPNikw #HealthEquityAssist

@takanola Hi, please DM us your full name, phone number, employer name and zip code for assistance. Our escalations team will reach out to you. Or feel free to contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

Yo @HealthEquity how do I setup my passkey? It always says "we couldn't setup your passkey"

Fraud threatens trust—and trust fuels growth. See how @HealthEquity strengthened account protection with Plaid, reducing fraud-related service costs by 70%. Hear their story 👉 plaid.com/powered-by-pla…

@alottza Hi Robin, we would like to connect you with our escalations team to learn more about your experience and help. For assistance, please DM us your full name, phone number, zip code, and employer name. We’ll have a representative reach out to you.

@HealthEquity I’ve been told over and over again there is no on to speak with other than your call center. NO ONE SHOULD EVER DO BUSINESS WITH THIS COMPANY. 🏃‍♀️ Run, don’t walk away. ‼️‼️