HealthEquity

@jamifahad Hi! We’d be happy to connect you with our escalations team to learn more about your experience. Please DM us with your full name, phone number, and zip code for assistance.

@HealthEquity this has to be one of THE worst financial app out there I am so scared to keep any money there.

@SwanMom312 Hi, we’d love to help. Could you please DM us your full name, phone number, and zip code? Our escalations team will reach out to you.

@Plaid @HealthEquity I have a small account and have called, written and done everything to take my money out to no avail Your system does not work for additional verification & you are holding my money Please advise who I can contact to receive my funds Thank you

When trust is at stake, security has to perform. See how @HealthEquity reduced fraud-related service costs by 70% with Plaid. Hear their story 👉 plaid.com/powered-by-pla…

@Sherry288514406 Hi Sherry, we would like to look into this. Can you please DM us with your full name, phone number, zip code, and employer name? We will have our escalations team reach out to assist you.

@HealthEquity You are the worst! Are you ever going to pay the bill from January? You have me paused in collections. 3 way conversations with hospital and you..still not paid. Now you won't talk to me about MY bill because I'm not authorized to talk about my bill. TERRIBLE!

@TheRogerMola Hi Roger, we would like to connect you with our escalations team so that they may look into this and help. Could you please DM us your full name, phone number, and zip code?

@Plaid @HealthEquity The fraud is from @HealthEquity in claiming to be a custodian. I've been trying for three months to transfer funds to a competent company but @HealthEquity refuses. There are hundreds of similar complaints online.

@R5Ryder Hi, we would like to connect you with our escalations team so that they can look into this and help. For assistance, could you please DM us your full name, phone number, and zip code?

The latest rep I spoke with guaranteed me they wouldn’t instantly close the case, and to call back a 4th time if they do. Just 2 minutes after I hang up, I get a notice of case closure. With garbled text. Your IT dept really screwed people with whatev they did the other night.

@HealthEquity I can’t express enough how disappointed I am with the systems glitch that bricked my commuter card. Opening cases is useless because they get instantly closed. I have >$400 in transit funds that I can’t access and your IT people just auto-close tix.

@kammillionn Hi, thanks for tagging us. We're sorry to hear about your experience. We'd like to connect you with our escalations team to learn more. For assistance, please DM us your full name, phone number, and zip code.

@HealthEquity horrible customer service

@SwanMom312 We’d love to connect you with our escalations team! Please DM your full name, phone number, zip code, and employer name so we can assist you.

@Plaid @HealthEquity Been trying to close a minuscule account but 2-factor verification does not work ever & your agents are not able to help Please advise how I can get my check as your process is broken Thank you!

@JenniButtonUSA Hi Jenni, we would like to connect you with our escalations team to look into this. Could you please DM us your phone number, zip code, and employer name? We will have a representative reach out to you to help.

Come on @HealthEquity - 8+ weeks waiting for my HSA money to appear in my account. The check was sent to you in February... What's going on...

@ctk314 Thanks for reaching out! Please DM us your name, phone number, zip code, and employer name so our escalations team can look into this. A representative will contact you to help.

@HealthEquity Ha! You people are basically criminals. You withhold my money requiring me to provide excessive documentation for a MEDICAL expense, and if I don’t you freeze the card without telling me. Total mess.

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@takanola Hi, please DM us your full name, phone number, employer name and zip code for assistance. Our escalations team will reach out to you. Or feel free to contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

Yo @HealthEquity how do I setup my passkey? It always says "we couldn't setup your passkey"

Fraud threatens trust—and trust fuels growth. See how @HealthEquity strengthened account protection with Plaid, reducing fraud-related service costs by 70%. Hear their story 👉 plaid.com/powered-by-pla…

@alottza Hi Robin, we would like to connect you with our escalations team to learn more about your experience and help. For assistance, please DM us your full name, phone number, zip code, and employer name. We’ll have a representative reach out to you.

@HealthEquity I’ve been told over and over again there is no on to speak with other than your call center. NO ONE SHOULD EVER DO BUSINESS WITH THIS COMPANY. 🏃‍♀️ Run, don’t walk away. ‼️‼️

"Expanding HSA access isn't a cost; it's an investment in a healthcare system that is more affordable, more resilient, and more accountable to the people it serves," writes @HealthEquity CEO Scott Cutler in the health care special section. #sponsored trib.al/ta0U4BS

@narnyaman Hi, thank you for the tag. We apologize if you experienced anything less than the remarkable service we strive to provide to our members. Please DM us your full name, phone number, employer name, and zip code and our escalations team will reach out to you to assist.

@HealthEquity has the most grossly incompetent buffoons working there reviewing claims My claim has been rejected 4 times even though the receipt had all the necessary information. Speaking to them on the phone is like talking to the wall, they know nothing!!

@starr464 Hi, Erica. We would like to look into this. Please DM us your full name, phone number, employer name and zip code for assistance. Our escalations team will reach out to you.

@HealthEquity I can't access my account. I can't even get statements.

@Thew123 Hi, thank you for reaching out. Please DM us your full name, phone number, employer name, and zip code for assistance. Our escalations team will contact you. Or feel free to contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

@HealthEquitySF @HealthEquity Hey gang might want to check your systems in the new year. Can activate a new card. Cant log into your system, even reset my password.

@saltz1961 Hi, John. We would love to connect you with our Member Relations team to learn more about your experience. Please DM us your full name, phone number, employer name and zip code for assistance.

@HealthEquity Can’t seem to get an answer as to why the card was closed. After waiting 10 days for them to reopen I get an email and decide to send new cards that will take 10 more days to get here. Poor customer service.

@NatashaRenee Hi, Natasha. Please DM us the account holder's full name, phone number, employer name, and zip code for assistance. Our escalations team will reach out. Or feel free to contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

Who do you have to know at @HealthEquity to get a client into their account. Your 2FA isn't working & you're just sitting on the funds he's trying to access. #customerservice

@BYUBroseph Hi, we're sorry to hear about your frustrating experience. Our member services team would be happy to assist you. Please contact our member services team by calling +1 866-346-5800. We are available every hour of every day.

@HealthEquity the login process is a nightmare. I am not able gain access to my account or to fix it. You require a single pathway of authentication and then timeout or say "try again later" when I need info NOW! This "Health Care" company is literally hindering healthcare.