Heart Internet

@Fitzgenius Hi Nathan, sorry you’ve found this frustrating. If you run into any issues, please raise a support ticket and our team will be happy to help you out. And we appreciate your feedback on our interface, we’re actively improving and updating the UX and UI in the customer area.

@HeartInternet do you have any idea how frustrating it is changing DNS properties in your archaic interface?

@adamwheeler_R19 Hi Adam, I’m really sorry to hear this. I’ll look into this asap if you can please send me the ticket reference #. Alternatively please DM me with more details. Regards, Ben

@HeartInternet Hello, is there anybody working for your Tech support? For three days your servers have been faulty and a ticket has been open since Monday. Still waiting for solutions while my work is disrupted.

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@MG_scsishopltd Hi, I am very sorry to hear of your frustration, and this is a rare occurrence for me to receive such feedback. Rest assured I will review fully with the team to see what we should have done differently and what we can learn from for the future. Regards, Ben

@HeartInternet Ben I posted this ticket at 10.33 this morning and I finally got a reply at 16.12, another day of lost revenue! Why is it taking so long to reply to tickets when critical issues are your side? What is going on there at Heart? Increasingly frustrated on a daily basis....

@HeartInternet Perhaps someone at Heart Internet would like to respond to numerous tickets through your "24/7" support line. And advise why I am paying for VPS hosting with several days of downtime and a complete server fiasco. I have fatal errors on my site which are server side

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@BlocksAway We can take a look at this for you asap. Do you have a support ticket reference # I can escalate with the team? Ben

@HeartInternet Emails are still not being received, nor can we send them.

@HeartInternet My account is inaccessible, my emails are not working, seems to have been the case for 3 months! So I cannot reset my password, or use live support. Yet you manage to take my money?? I have emailed from an alternative email account. Yet no response! Poor!