Heidi Landex Grotkop

@AirFranceFR @AirFranceES @airfrance This is not to the CS team but to your social medía team and you are not able to help. Already tried. Your CS team is not responding to my emails about reopening the case as you wrongly stated that I submitted the PIR too late. It was submitted in the airport

Hello, we're really sorry for the inconvenience regarding your travel experience with us. We invite you to contact our Customer Support team if you need a specific assistance. Please kindly click here : WhatsApp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you.

@AirFranceES @AirFranceFR @airfrance , I filed a PIR but your system says it doesn’t exist and closed my case. I also can’t access it online.Please confirm Air France will handle this directly and reopen my case immediately, or I will escalate to authorities and take legal action

@AirFranceFR @AirFranceES @airfrance I need the help from the Customer Success team at Airfrance not the social media team. Please provide me with these contact details

@airfrance If more passengers had a case closed for the wrong reasons. In my case v The CS agent lied to and said I hadn’t filled a PIR in the airport send me a DM. we have passengers right and I am submitting a complaint through AESA. If more people insist maybe @airfrance will listen

Several fake Air France accounts are active on X. Our customer service can only be reached by WhatsApp and Messenger, so please never share your personal information outside of these platforms ⚠️​ Messenger : bit.ly/47aT1KI WhatsApp : bit.ly/47b0eu9

@airfrance It doesn’t work. You have unlawfully closed a complaint. I have tried WhatsApp to reopen the casa. The final answer was to respond back to the email where you closed my complaint. I have done so already but you don’t answer. I feel like you try to fraud you passengers.

@airfrance @Flips1959 I have a case pending since December that you closed in a no legal way. How much patience should I have?

Hello, we’re sorry for the delay in response and fully understand your concern. Our teams are currently experiencing a high volume of requests, which may lead to longer response times. We kindly ask for your patience, your message will be handled as soon as possible. Thank you for your understanding.

@SahaybB72777 @airfrance Airfrance has not paid me either for delayed suitcases this was in December and know they closed the case saying that I newer submitted a PIR in the airport regardless of me sharing all the information several times. I am desperate @airfrance should follow the law

@airfrance @AirFrance I had delayed luggage and 3 damaged suitcases delivered after delay. No compensation has been provided to date. This claim is made under the Montreal Convention. Please advise immediate next steps via DM to resolve and process compensation.

@AirFrance_Desk6 Just sent DM

@airfrance my son travelled from Cph to Madrid on Dec 20. After canceling 2 flights, 1 suitcase arrived yesterday. The other one was localized 2 days ago in Amsterdam. He is traveling back to Denmark on Jan 1. Please #help us to get his suitcase MADAF30217

Thank you I have just sent you a DM

#AirFrance #KLM #CustomerExperience please show us that you care and help us to get my son’s suitcase it has been 8 days and for some reason you are not sending it from Amsterdam to Madrid. He is going back to Denmark on Jan 1st MADAF30217 @AirFranceES @KLM_ES @KLM_ES

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