HelloFresh UK

@sianemilyyyx Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, and we will gladly look into this for you. - Edo

Will my @HelloFreshUK box actually be out for delivery today?? Was supposed to be for dinner tonight!!

@RobertMarkEllis Hello Robert! I am sorry for any inconvenience! Please send us a DM, we’ll do our best to help. Thanks! - Aneta

@HelloFreshUK my account has been restarted without my knowledge or consent. I have been charged for a box I do not want. How do I go about getting a refund please?

@Dan_KellyBNI Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, and we will gladly look into this for you. - Edo

Been trying to login to my @HelloFreshUK account all weekend to change my order. PW not accepted, so request login without PW, apparently U send me an email link! Not one link has been received, have tried way too many times. I am now going to receive food I do want or need. What do u suggest?

@IanGiles79 Hi there! sorry for the inconvenience. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

@HelloFreshUK We cancelled our subscription to you and then you have resubscribed us without our authorisation. Despite numerous attempts to get through to you with emails and phone calls you are still billing us. Please make contact to avoid this being taken further!

@darrenflower254 Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, so we can provide the support you need. - Edo

@HelloFreshUK just cancelled my subscription with you. Having had issues with your app and calling your helpline 3 times I have given up. Do better!

@melsmith2401 Hi there! Sorry for the inconvenience. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

@HelloFreshUK Fresh should not be in the name! Customer service is not fresh either! Mouldy fruit, free insects, potatoes that are soft and sprouting!!! Well done guys well done!

@Vonny1984 Hi Yvonne! Sorry to hear that. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

@HelloFreshUK Hi, i’ve been a satisfied customer for a few years, but have woken this morning to find I’ve been charged when I definitely skipped this week’s order. How has this happened?

@Pugh_star Hi! I am sorry to hear that. 😕 Alternatively you can contact us on live chat through the app or website, you can DM us over Facebook or give us a call on 020 7138 9055. Our agents will be happy to help. - Aneta

@HelloFreshUK Hi, unfortunately that's not working either 🤷🏼‍♀️

@HelloFreshUK why are you sending representatives door to door for sales?? Bit random for a Thursday evening!!

@Pugh_star Hello! Can you please try again using the link in this message? - Aneta twitter.com/messages/compo…

@HelloFreshUK Tried to do this but not able to 🤷🏼‍♀️

@KeithY2Dickie @CitizensAdvice Hi there! sorry for the inconvenience. Please feel free to DM us, we'll be happy to help. - Shadia

@HelloFreshUK taking harassment to the next level with door to door canvassing now. Seriously - leave us alone! @CitizensAdvice

@sebgarner Hi there! I'm sorry for any inconvenience. Please feel free to click on the link below to DM us, so we can provide the support you need. - Edo twitter.com/messages/compo…

@HelloFreshUK Are you going to respond because your customer services don’t or is it because we have cancelled our subscription

@HelloFreshUK thank you the failure to deliver our order today which was extremely inconvenient as we didn’t go shopping on basis that we had placed an order so this will be our last order because the meals you are offering are very samey each week and cheap ingredients

@AllyFothers Hi Ally! We're sorry to hear you're having trouble accessing your account. When you get a moment, please send us a DM so we can help out. Thanks! - Tina

@HelloFreshUK is your app down? Been trying all day to update my menu and it won’t let me get past the log in page?

@KavyMan1984 Hi there! We're sorry for any inconvenience. When you get a moment, please send us a DM so we can help out. Thanks! - Tina

Hey @HelloFreshUK, do you respond to complaints at all?

@timosullivan789 Hi Tim! We're sorry for any inconvenience you may have experienced. We'd love to help - please send us a DM at your earliest convenience. Thanks! - Tina

@HelloFreshUK So your customer service agent has told me the best place to raise a complaint is here in public, very strange but here goes.

Get free delicious treats for life 🍫🥣 Order HelloFresh today and choose from a selection of treats to add to your box, every single week – for free! Get 60% off your first box & 20% off for 2 months and treat yourself to an extra special surprise at no cost 🥳

@nickjohno125125 Hi Nick! @TweetcareL is not a genuine HelloFresh account, please do not engage with them. We have reported it. For support contact HelloFresh Customer Care via our verified account, official website, or mobile app. We apologise for any inconvenience caused. - Aneta

@HelloFreshUK how often do you reply to your DM?

@Celticfc33 Hi there! We're sorry for any inconvenience you may have experienced. We'd love to help - please send us a DM at your earliest convenience. Thanks! - Tina

@HelloFreshUK I have asked you to repeatedly stop cold calling me at my door especially at 8PM in the evening. Your product is advertised on every medium that I watch if I wanted it I would have it by now ENOUGH IS ENOUGH!!!!!

@beccads_ Hi Becca! We're sorry to hear you're having trouble accessing your account. We'd love to help - please send us a DM at your earliest convenience. Thanks! - Tina

@HelloFreshUK I can’t sign into the app at all? Both my link and the sign in options just not working

@beatriceazp Hi there! We are very sorry to hear that. We'd love to help - please send us a DM at your earliest convenience. Thanks! - Tina

@HelloFreshUK We order vegetarian meals - have done for a year. Today we got delivered a Korean Stir Fry labelled ‘Veggie’, but one ingredient was oyster sauce - labelled with allergens for molluscs. Customer service on the phone said we should check every ingredient… ridiculous