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@georgiapea4157 Hi! We have responded to your other post. Please check. Thank you! ^kc

@HomeResident I could not get replacement parts. she also said there was a redesign but it is unlikely the mattress retainer, sync cable, skid pads, and bed straps were redesigned. I ask for a manager but the manager refused to speak to me.

@georgiapea4157 Hi there. We understand your feedback about the warranty process you've experienced. It seems you also sent us a message on Facebook. We have received your PM and we will follow up there shortly. Thank you. ^kc

@HomeResident I BUYER BEWARE it appears after warranty if you lose or break an accessory you are out of your money.

@3sh__02 Happy snoozing! ^st

Agreed… #TGIF @HomeResident

@DanielMrCEO We would pass on that info as we advised yesterday via Instagram. ^sr

@HomeResident Both so why haven’t nobody in corporate office in California has contacted us I don’t understand this is ridiculous and we would like to file a complaint against Jose M , what’s the number to HR DEPARTMENT

@HomeResident we need to speak with Ran Reske or Corporate in California your call center from over seas is ridiculous , y’all took our money and never shipped item out.

@DanielMrCEO Is that via Instagram or on Twitter? The social media team is part of the corporate office. As we advised per our Instagram convo that we will pass along your feedback and your other concerns have been escalated. If you have any other questions please DM us. ^sr

@HomeResident Did y’all get our DM

@DanielMrCEO It looks like you were in contact with my team via IG yesterday. We are happy to pass on your concerns I also see your issue has been escalated. ^SR

@HomeResident Y’all customer service is terrible we spent i money and never received the item , plus Jose M hung up in our face so many times and never solved the issue he needs to be fired

@DanielMrCEO We would need you to send us a DM so we can look into your concern. ^SR

@HomeResident Hi we need to speak with the owner Ran immediately the office in California y’all have the worst customer service in history

@RenegadeRachit Please DM us with your order details so we can look into the status of your order. ^js

@HomeResident it’s been over a week since I ordered my mattress and it hasn’t been shipped yet. Can’t keep sleeping on my couch.

@Kathy_Durkin22 Thank you. Please shoot us a DM here: bit.ly/NectarTW ^js

@Kathy_Durkin22 Sorry for any inconvenience. May I know the specific brand of your order? ^js

@Kathy_Durkin22 We're here to help. Please send us a DM with your order details. ^js

@RustyHerms We have just sent you a DM. Please check. Thank you! ^js

@CharlieGroll Thanks for letting us know about this! Please send us a DM with your order information so we could take a closer look at your concern for you. ^kc

@HomeResident your loading state seems to be implying my name is Anonymous B**** which is a fun way to be referred to when spending a thousand dollars on a mattress

@0211Zoey Hello. We're sorry to hear about the issue you're having with your Nectar Mattress. Please send us a DM with your order details so we can take a closer look. ^ac

@glen2912 @glen2912 It looks like it went through. Please check your DMs. ^sb

@glen2912 @glen2912 Thank you for your response! We tried sending you a DM but it won't go through either. Could you please check your privacy settings? ^sb

@glen2912 @glen2912 We are sorry to hear about the damaged mattress that you received. Could you please send us a DM with your order details so we can look into this for you? ^sb

@jbthejon Thanks for bringing this to our attention! Kindly send us a DM with your order information so we could take a closer look. ^kc

@NicolaG54212315 Can you please DM us so we can assist you further? ^sb

@HomeResident I have just emailed yourMD Amanda Crouch please urgently contact me or quite happy to go to the press