Homebase

🛠️ Need assistance? We're here to help! For questions or support, please click the link in our bio or message @Homebase_Help. Follow us on Instagram for home and garden inspiration @Homebase_uk 🧡 #Homebase #AllYourHomeNeeds

On Saturday, as part of the #BillionSeedChallenge, we joined the Little Onion Club in Tyne & Wear to plant seeds together ahead of COP26. Did you take part? Let us know!

If you want to do something worth while get out and plant some seeds for the pollinators and diversity Arthur and Dorothy have saved some ‘wild flower’ seeds so we’ll be spreading them all over the place ... they are only weeds if you don’t want them!!!!

It's not too late to get involved in the #BillionSeedChallenge - head to your local store, pick up some seeds and get planting! 🌱 @thechateautv

We have all relied on our green spaces to give us space and a breath of fresh air over the past 18 months. That's why we want to plant a billion seeds by the 30th October! We've made it easier with a half price offer on all seeds in-store. #BillionSeedChallenge @togethercoalit

@ards01 My apologies that you are still waiting on your remaining order to be delivered. The supplier have responded to say that the delivery was delivered to 'reception/front desk' and signed for by 'A.KRISH'. Please can you advise on this so we can get this investigated

@NatNatshep Hi Natalie, I have just sent you an email with further information regarding this

@Homebase_uk why is the glass on my garden table spontaneously exploding ‘not considered to be a manufacturing fault due to which we are unable to investigate further.’ I’m sure people would be alarmed 1st to know that this can happen, and 2nd not something you will investigate

@LisaLovesPearl I am sorry to hear this. Sometimes store can not accept online order returns if they were delivered directly form the supplier. Please can you DM the order number so I can look in to this further for you

@Homebase_uk should I be able to return my online order to my local store for a refund?It says so on my order form and your website but when I tried to do this they told me that they could only take back one product as they didnt stock the other product and would lose money?

@MeganEvans316 Most deliveries will be between 9-6 Monday to Friday

@The__Steve @MasterLockUK Hello, If you can please DM a copy of your receipt we can refund you for the item from here instead of you making the trip to store.

@Homebase_uk @MasterLockUK Thank you for your generic reply. As it's a 14 mile round trip, and fuel will cost roughly the same as what I paid for the product, will I reimbursed for mileage?

I have to say I'm really impressed with the @MasterLockUK padlock I bought from @Homebase_uk yesterday. It's that secure, even the keys that came with it can't get in to it!

@PAC_1967 Can you DM me with your order number/image of proof of purchase and an account of your complaint please.

@layzspa @Homebase_uk Any help with support as your phone line is useless and your warranty people don’t respond

Exclusive to @Homebase_uk, the 2021 New York AirJet™ is now available in selected stores around the UK. lay-z-spa.co.uk/introducing-th…

@secretwolverine Hi, I have contacted Orpington store to confirm whether this is possible, I will update you as soon as I receive a reply.

@Homebase_uk can I recycle my Brita water filters in your Orpington store?

@remyfge Thank you for the update, I will forward the comments to the store also sometimes e web prices are different from the store pricest.

@remyfge Hi, sorry to hear this can you confirm the name of the store so we can investigate this?

@gravitas_mag @CleverSpaUk @MartinSLewis I would like to assist you with this matter but would require more information to do so

@Homebase_uk @CleverSpaUk @MartinSLewis You have looked INTO it and keep getting the same reply!

So who is having hot tub problems with @CleverSpaUk and getting no response whatsoever? Who has problems trying to get the retailer @Homebase_uk to take responsibility as the seller and refund, exchange or fix as per consumer Act 2015 we are! @MartinSLewis help us please 🙏

@sarn0208 I am so sorry to hear this Sandra. Please can you DM your order number so we can look in to this further for you

@mariaheronx Hi! My colleague has enquired with courier for you and will get back as soon as we have a response.

@Homebase_uk 300779118

@Homebase_uk what an absolute terrible service, paid £850 for a patio furniture, was charged another £20 to have it delivered only to find it’s got no cushions!! Customer service said refuse delivery, they’ve left already, told me they didn’t have them 😡 not good enough!!

@Kyoung16258629 I understand the inconvenience of having to return the whole thing. Are you able to advise the part number for the parts that need replacing. I will see if I am able to source these for you?

@Homebase_uk terrible customer service, bought a heavy framed gazebo last week, frame on extended side has buckled. Phoned customer service was told phone the store as there is nothing they can do, the store then puts the phone on the desk and hangs up after a few minutes.