HomeServe UK

Refer a friend and share the cover love. Introduce your friends to HomeServe emergency home cover and receive a £25 Amazon.co.uk Gift Card. Head to brnw.ch/HomeServeRefer… to find out more. T&C’s apply

@moonman1873 @64doogz @HiFlowGas Hi Colin, we’re really sorry to hear this. We always wish for our customers to feel supported and resolve issues promptly. We work with a network of approved engineers and we would be happy to check this. Please DM us your claim details so we may assist -Amy

@64doogz @HiFlowGas Well they’re cowboys who carry out work for @HomeServeUK. And I’ll be cancelling my cover with them after this fiasco is sorted.

Not one to come on here to put down a company. But if you’re needing someone to look at your boiler, avoid @HiFlowGas at all costs. An absolute sham of an outfit who are currently on course to leave me without central heating or hot water for a tenth day in 2026.

@What_fresh_1234 @thameswater Thanks for raising this, we understand how frustrating this situation can be. If you would like us to review your specific case and see if there is anything further we can do, please email heretohelpteam@homeserve.co.uk. AB

Can someone explain why @HomeServeUK and @thameswater can’t coordinate services to fix a leak? Need one to switch off mains, and one to fix leak but they only offer 4 hour windows a week out and won’t wait for the other.

@John_Cogan Hi John, this is brilliant to read! Thanks for taking time to provide such great comments, its appreicated! - Alex

@HomeServeUK I have to say my policy with you guys is the best investment I made in a long time. Super helpful staff, fast efficient service. Top notch. Keep up the great work!

@andibiggles Hi Andrew, I am sorry to hear this, we certainly always wish communication to be clear and for appointments to go ahead, this is certainly not the experience we would wish for our customers. Please DM us your details so that we can ensure this is looked into further- Amy

@HomeServeUK absolutely disgusting customer service. Booked boiler service today lost a days wages as they could only give me 12-6. 6pm comes and goes and nothing, no engineer, no contact ….. lost days wages. Disgusting!!! Move your contract to anyone else.

@RonTamblo Thank you for raising your concerns. We are sorry to hear that this issue is yet to be resolved, especially under the circumstances. So we can assist, can you please DM us the details or email us on heretohelpteam@homeserve.co.uk and we will be more than happy to help- Amy

@HomeServeUK absolute shocking service from Homeserve. My 83 year old father in law who is vulnerable as a leak in his garden. We called Homeserve who said they would come BH Monday. When one guy turned up on the Mon he said he had t got a valve key ( why wouldn’t you not have ?

@moonman1873 Thanks for taking the time to share your feedback, Colin. We’re sorry to hear how frustrating this situation has been, particularly being without heating and hot water. We’d like the opportunity to review what’s happened, please contact us at heretohelpteam@homeserve.co.uk. ^AB

@HomeServeUK On day three without hot water or heating & you called this morning to say you won’t be back until Tuesday - so that’s a full week without hot water/ heating. Boiler was fine until you turned up to do the service. I won’t be referring anyone & I’ll be cancelling my policy.

Refer a friend and share the cover love. Introduce your friends to HomeServe emergency home cover and receive a £25 Amazon.co.uk Gift Card. Head to brnw.ch/HomeServeRefer… to find out more. T&C’s apply

@jn_herts I am sorry to read of your experience, we never intend for our appointments to be cancelled. If you need any further assistance you can reach us via DM - Alex

@HomeServeUK Homeserve becomes an expensive option for boiler servicing if you are self-employed, block off a day to have the work done, and then receive a call that there has been a problem and the appointment is cancelled.

@charles_uk The team will be happy to help Charles, thank you for reaching out with your concerns- Amy

@charles_uk Hi Charles. Thank you for reaching out. We appreciate your concerns. Each year we assess policy premiums on several factors, we are always happy to discuss your premium, please feel free to reach out via DM or heretohelpteam@homeserve.co.uk, you can also call 0330 0247 999- Amy

So @HomeServeUK increase my premium by 19.4%!!! Since getting the policy in 2020 it's increased by 141% whilst inflation during the same period is just 28%. And they're offering new customers same policy for just 50p a month for the first year... Taking the proverbial #cheeky!

@fowkes_robert Good morning Robert, we're sorry to hear you no longer wish to continue with your policy. Please send your details to us at heretohelpteam@homeserve.co.uk so we can help you with this.  ^AB

@HomeServeUK hi i have canelled my direct debt with my bank can you please stop any more payments thank u

@Pensky1234 I am very sorry to read of your situation and the problem not being solved, we'd be keen to look into this further for you. Please DM us or email us at  heretohelpteam@homeserve.co.uk with your full address so we can locate your policy - Alex

@HomeServeUK I am about to enter my 4th day of no water, no heating and a leaking radiator. Have been told to get my own engineer as the job is too hard for the numpties you sent out to me. You will not guarantee that you will pay for them. Why are you taking my premium?

@AskHomeServe @adailquazi Please disregard this message, this account is not from HomeServe!!

@adailquazi Hello,Thanks for reaching out to us. We regret to hear of such unpleasant experience. Our apologies for the inconvenciences caused. We kindly invite you to submit an official claim via our DM and share your reachable number for further assista

@adailquazi Hi Adail I have responded to your other Facebook post you have posted on how we can assist going forward, we look forward to your DM.  Alex Here To Help Team

@HomeServeUK 1/2: Engineer attended but was unable to provide or replace the parts that were required during the boiler service. Instead of resolving the issue, I was simply told to get a completely new boiler, which is not covered under the policy at all, despite the fact that I have been

@adailquazi Hi Adail Thanks for contacting us about your experience, we can certainly look into this further for you. Please DM us your full address so we can locate your account - Alex

@HomeServeUK Engineer attended but was unable to provide or replace the parts that were required during the boiler service. Instead of resolving the issue, I was simply told to get a completely new boiler, which is not covered under the policy at all, despite the fact that I have

@purmj @HomeServeHelps Hi Mark, we're sorry to hear you are having issues messaging us. Please reach out to us via email at heretohelpteam@homeserve.co.uk.  Ashley  Here To Help Team

@HomeServeUK @HomeServeHelps Hi Alex, I attempted to DM you Do you get many DMs? I only ask because it appears I’d need to pay for premium to be able to message you Mark

Thank you @HomeServeUK for prompt attention to our leak with water coming through the ceiling AJ was brilliant and has sorted the leak and raised a job to replace a faulty ballcock

@purmj @HomeServeHelps Hi Mark I am sorry to see there is a delay with us attending on this occasion, if you'd like to discuss this further please DM us and we can happily help. Alex Here To Help Team

@HomeServeHelps @HomeServeUK Today same leak, same place. Rang mid-day Plumber booked for tomorrow unfortunately no slots available within 24 hrs I’m told that tomorrow 12-6 pm is “within 24 hrs on our system” Claiming that something is when it isn’t does not make it so

@lexthepup @mikeechambers Thank you, Bernadette, for sharing such positive feedback. We are delighted to hear that our engineers have provided friendly and professional service, arrived on time and offered helpful advice on boiler settings and energy efficiency. ^AB

@HomeServeUK @mikeechambers I’ve had great service from them too, friendly engineers who arrive on time, very professional and happy to talk about boiler and saving money on settings etc. quick in emergencies, no complaints at all.

I woke up to no hot water or heating. Phoned Homeserve who service boiler around 10am. They said engineer tomorrow. I said i need heating as have heart failure. They said they would ring me back and did 20 minutes later. Engineer had it fixed by 1.30pm. Well done @HomeServeUK

@MDemetriou1968 @mikeechambers Thanks for sharing this! We're so pleased to hear you continually receive a great service from us. ^AB

@mikeechambers @HomeServeUK Never had a problem with homeserve,very good engineers and service!

@robertjdavies5 @mikeechambers Good morning Rob, we're sorry to hear of this. Please DM us your details so we can take a look into this for you.  ^AB

@mikeechambers @HomeServeUK Nice. Boiler broke last Xmas eve. No engineer available for 2 weeks. Offered us a hotel for 3 nights. Some you win, some you don't. Boiler now broken again. Third visit by "engineer" to randomly replace parts to try and fix it.

@emmap72002 @mandelslime @Crocidolite11 @mikeechambers We're sorry to hear of this experience,  if there is anything we can help you with please DM us. ^AB

@mandelslime @Crocidolite11 @mikeechambers @HomeServeUK This is absolutely fair enough but my mum was told her boiler cover didn't cover something coz they couldn't get the part and literally 1 minute later she found it on Amazon and he coughed and spluttered for a while.